Amazing place with wonderful people

Beautiful property and view! Staff were amazing and kind. I’m the room, hot tub was cold and didn’t work properly. Too many stairs that were not shown in any pictures. Not over exaggerating but the amount of stairs to get in and out of the hotel room are a lot (over 5 flights of stairs if not more). This is inconvenient for people with asthma, cardiovascular issues, wheel chair accessibilities, or any other medical issues. No elevators. Nothing really nearby. The distance to Fira is 25-30 mins walk. The walk back from Fira is uphill back to the Pegasus. To Oia is 2.5 hr walk. Lots of walking from / to this hotel.

The value for money is a big problem, we stayed in the suite with an infinity pool and have to say it was very overrated. Very small and didn’t have half of what the photos show. The main pool area of the resort is shocking and very small, the bar is limited, no cold glasses for your beer, and is very pricey. The breakfast team worked very hard and there is enough choice for breakfast it’s about the only thing I’d recommend eating there. The lunch / dinner menu is limited and the chef (cook) definitely didn’t go to any cookery classes. Terrible food and again overpriced for its quality. Don’t eat there. I paid £900 a night and I would say it’s true value is £250 tops!!! It’s our third visit to Santorini and we definitely wouldn’t stay at the Pegasus suites ever again.

Amazing staff, they really made our stay special

Wonderful

Beautiful views and perfect location

Location and view

The hotel is supposed to be five star hotel. Unfortunstely it didn’t feel that a 5star hotel at all. The bathroom smells so that it’s almost impossible to shower in it. The room was nice and beautiful. The breakfast was prepared with a very low quality. In this case the quality was replaced with quantity, which made it even worse. The service of the Greeks was very poor. Fortunately they had some Albanians helping them deliver even a good service. Unfortunately I can’t recommend this hotel to another person.

The breakfast quality, options and quantity was very poor, most food tasted like second day food, not fresh at all. Room was ok, but the toilet had a very bad smell, we had to close our nose to get in even after room cleaning. There were ants and hair everywhere. We changed the hotel for the rest of the trip because we were not happy at all.

Cannot say enough good things about this beautiful hotel and wonderful staff. We stayed for 5 nights, we had originally booked a junior suite with jacuzzi but upon arrival were informed that we had been upgraded to a honeymoon suite which just made our stay all the more perfect. The staff are so friendly and welcoming, breakfast was included which was lovely and plenty of options, the property is spotless and our room was perfect, we had a fantastic stay. A short walk to the left from the hotel brings you to some lovely bars and restaurants with a beautiful view and to the right it is about a 15 minute walk down to Fira. Would highly recommend this hotel!

Had an amazing experience, didn’t want to leave, great view, love love the view, my room service was always on point, wifi was spotty at times and wear comfortable shoes, lots of stairs.

Amazing views! Amazing staff!

A very unique view, fantastic location and the most amazing personal. Worldclass service. We will be thrill to come back again next year.

Everything here is very good the hotel very clean and nice service all the staff is friendly and helpful ❤️

Great experience!! Maria is super sweet and helpful. I highly recommend staying at Pegasus…best hotel.

This was the most amazing hotel I have ever stayed at in my life! Will be staying again!

Great hotel and friendly staff! I had a wonderful time

a pleasant stay

A wonderful place to say, the staff are so attentive and cater for your every need. There was help around whenever you needed. The room and balancing with hot tub was stunning, it’s a shame the weather wasn’t great, I wouldn’t recommend travelling in May to Santorini. Be warned there are steps/ inclines everyyywhere! Take comfy shoes. But can’t fault the breakfast, John was superb. Room & staff were perfect. Lovely family run hotel and only a 10 minute walk to the capital Fira, so a lovely location.

Good location on Santorini, easy walking distances to Fira, shops and restaurants. Incredible and beautiful views from every room. Excellent buffet breakfast and very amenable and friendly staff. A lot of steps to encounter (no elevators) and Santorini is particularly hilly. Be prepared for walking, although Imerovigli (where Pegasus is located) is the high part of Santorini. Requires moderate fitness if you want to walk around the area.

Hotel location and even auto parking were very poorly marked. Spent a lot of time driving around even when using a GPS device.

Unbelievable view

It was one of the best trips I’ve had

I paid for the “Deluxe Room” with a city view and was provided a normal “Classic Room” looking into the side street. I did not the upgraded room that I paid the extra money for. Severely disappointed that the hotel front desk attempted to pass of my room as the Deluxe room and even stated it was a “double upgrade”. I asked the bag boy and he confirmed my room was the Classic Room. I understand the hotel was short on rooms.

They did not give us the room we booked but they upgraded us to a better room

The hotel a rooms are beautiful, the service is amazing, the views are something else. The only complain I have, and to be honest a big one, is that the room is too big for the little Air condition they have at the living room area. That room needs a least 2. We put the AC at 16 degree C and the temperature at the bedroom area was 26 degree C.

Awesome View and location

The sejour was wonderful. Everything was perfect : the breakfast, the pool, the room and his view. The staff was very helpful and kind! The place to be in SANTORINI! Thanks again

A 3 star hotel with a view - and that’s it

The caldera and sunset views at this hotel are absolutely AMAZING, the staff is very helpful and kind, and the rooms are decent. The hotel makes your stay extra special by providing free wine and special snacks once a day. I was overall very happy with my 3 night stay in early October, and only had a few issues which prevent me from providing a perfect rating (I give this hotel 4 out of 5). I booked a honeymoon suite with private jacuzzi in early October. The water in the jacuzzi was consistently room temperature and I had to call for service three times to make the water warmer. It didn't really get much warner and was never really the temperature you would expect a jacuzzi to be. Since it was early October and a bit windy, the water felt too cold to enjoy at sunset and after sunset. From the moment I checked in, I was told that the spa was completely booked for the duration of my stay and I would have to go to Fira if I wanted spa services. This was a disappointment and I would expect hotels to prioritize spa availability for their guests. The shampoo, conditioner, and blowdryer in the room were of very cheap quality (old school blowdryers similar to what you get in motels in the US). Finally, there was a stray cat hanging out on the porch of my room which made me uncomfortable while using the jacuzzi, something that is very hard to control in Greece because there are stray cats everywhere but a bit of a disappointment to my overall experience.

The staff was amazing 😉. To name a few,Anastasia,Christina,Johnny,Hercules, and others like the lady who delivered sweets and liquor and the lady who called the ferry company for us, were so helpful and kind to us. Thank you for your outstanding hospitality! We loved our visit and felt so welcomed.

The most beautiful property on the island. Staff was amazing. If you come to Santorini, you have to stay here.