Everyone on staff was friendly and helpful

Boa

They gave a great room, with great views. Hotel is clean and staff is professional and courteous. I'm extending my stay here.

Horrible room conditions, mattress was rotten I woke up in the floor!!

Great location, close to major beaches and premium shopping locations. Rooms were very clean and staff very professional and friendly. Breakfast food was amazing. Lunch menu not so good. Steak was ok. Lobby area clean and welcoming. Gym needs maintenance. Pool was dirty. Amazing views from roof top pool area. Bartenders at the pool were great. I’d stay here again!

Terrible staff service

I been there many times, and I felt that the hotel need some fixing in many areas

The staff was very polite, kind, and accommodating. I would stay there again when visiting Rio.

I will always stay at this property. People are very friendly and helpful

Very good, breakfast is great and the room are small but great for one person and Very clean

Like the rooms...

It was disappointing to see stains in the linen. Due to Covid-19 hotel seemed not to have housekeeping on weekend, whuch was my stay. So, I had to sleep on dirty linen. Additionally, on Sunday, at 7:30 am, I was woke up with the sound of furniture being dragged on the apartment above mine. Couldn't tell whether was the guest or hotel maintenence personnel. I reported on check out.

I didn’t like it, before check out time they already turn everything off, go to the room, don’t give the person time to decide whether to continue or not, other hotels I stayed at sometimes wait until 13:00 to take any kind of action, in other words, the management of this hotel is very horrible.

H

Estacionamento lotado, poucos funcionários, faltando toalha de banho e demoraram bastante para repor

Com exceção do quarto, o resto foi péssimo:- Desde a chegada. Os carros se acumulavam na entrada. Não dava pra sair se tivesse um carro parado na frente do hoteml.- A recepção terrível: afastamente social? jamais.. uma zona.. todos aglomerados e apenas UM atendente para uma fila infinita! Conseguimos fazer check-in depois de meia hora no mínimo- estacionamento: tipo, onde fica o estacionamento? bem é uma portinha manual, fechada por um cadeado apenas, onde um funcionário (uma espécie de faz tudo) tem que abrir e fechar Manualmente. Outra demora.. ficamos na rua uns 10 minutos até alguém ir abrir o estacionamento, que custou R$23,00 a diária, pago A PARTE.- Quarto: sem cobertor. Tem que pedir na recepção. Chamei a recepção e NINGUÉM atendia.. Também pudera.. um funcionário para atender a multidão e TELEFONE! Tive que descer e pedir... pergunto: Qual o tamanho do cobertor pra ver se era de casal ou solteiro. Resposta: Não sei te dizer... Affff!- Café da manhã: parecia estouro da boiada... Muvuca alucinada de pessoas que pareciam nunca terem visto café da manhã. Apesar de bem embaldo as coisas (pães, frutas), o café acabava num segundo e demorava pra report. Pão de queijo? Esquece... teria que esperar 15 minutos (no mínimo), segundo os garçons. Enfim.. uma ZONA.. mais pessoas do que lugares no local.No quarto, um barulho infernal vindo da avenida, ou seja, vedação ZERO.Uma verdadeira DECEPÇÃO!

The hotel was pretty good, nothing much to complain about, good breakfast and bed

Bom Hotel

Great stat staff was amazing.

excelente quarto, porém precisa melhorar a limpeza, areia no chão etc...café da manhã muito bom.

I did like the breakfast and the comfortable bed I did not like how the bed was made by the room service.with the cover sheet placed over the comforter instead of under and on my last day the removal of the comforter leaving me with only the thinn cover sheet to keep warm for sleeping.(Why???)

Nice location if you are working in Barra or Rio Centro

Great experience: service, cleanliness, room size and amenities, strong wifi signal, value/price. 24/7 room service. Awesome breakfast. Located in probably nicest area in RJ: Barra da Tijuca. Fairly close to the beach.

breakfast was spectacular parking lot was perfect he was clean everything was perfect

I liked that was close to the beach and it had a nice view from the roof top. The AC does not work properly in the room and especially outside the room. I laterally sweated when I tried to sleep. It was 100 degrees outside, it is a necessity to have an AC that works properly. The window curtains are full of mold on the inside of the curtain. And so were the air vents, it was very clear there is no maintenance being done on AC units. The telephone system did not work. When i tried to calll room service or the front desk, the calls would get routed to different rooms where other customers were staying. Restaurant area was always overcrowded, with no place to sit. The check in and check out were a nightmare. Too many customers trying to check and always only 2 people to help. Which caused a big waitingv line.

the hotel is well located, the room we're at is big, bright, modern and clean.

Poor services in hotel, rude reception staff, poor quality towels provided, room not cleaned everyday. Breakfast average, staff don’t speak English. Difficult to charge devices in room as usb socket not available in rooms, adaptors not provided by hotel as in other nearby hotels.