We stayed on the coldest week of November when snow was falling and outside temperatures were below 0°c, the landlord controls the heating via an app in the office, we complained over half a dozen times and it was Wednesday before they turned it on, we were sat watching telly in our jumpers, coats and hats. And they still turned it off again in the morning before the flat warmed up. We also bought food to cook in the oven, which doesn't work, again reported it and acknowledged by them, but no action, all the food for the week ended up in the bin and we had to get takeaways!! Avoid staying with this company if you can.

Always a great place to stay. Staff so good at communicating and our staff love it there. We will be back

Not a 4star experience, no reception, no working lift,

Spotless modern flat situated in a somewhat clinical building. Comfy beds, plenty of towels. Full soap and shower gel provided, and kitchen cupboards are well equipped. Large lounge/kitchen diner with plenty seating and a small TV. Communication was a little ott. I think for our two night stay there were around 4 emails and then calls. We were somewhat confused by the heating usage policy, seemed to say that if they deemed we’d used more than £3 a day we’d be charged on a monthly breakdown policy, but unsure how a guest can know whether this is true without seeing readings/bills?

Quality of service was really good- easy check in & out, quick, helpful staff. Clean on the outside would be an accurate representation of this hotel. Both bedrooms were reasonably ok, however the bathroom and kitchen definitely need further attention for hygiene reasons. Vanilla air fresheners were so strong I’d fall asleep with a migraine every night of my stay. The area itself isn’t too great either (although this isn’t down to the property itself) every night a group of people sat in the car park with music turned up v loud consuming some sort of substances?.. My genuine advice would be avoid if / where possible.

we lost our front door key (or thought we had) one evening - left numerous calls on their emergency number to get a message ‘we are on another important call but will call you back shortly’ they never did. Suggestion to provide two keys.