A difficult review to write as I always try to see positives. Firstly the good, location wise this place is perfect, there that’s the positives covered. The roof terrace is in fact a nightclub that is open until 4am at the weekends and midnight the other nights, it is very popular and very very noisy. We were first allocated a room on the 5th floor the rooftop venue is on the seventh floor as we arrived on the Wednesday although disturbed by 1am things had calmed down little did we know what the weekend had in store. We came back from a day out on the Friday about 5pm and the hotel was already humming with noise we tried to retire at 11pm but the noise from drum and base music and revellers never let up and we finally fell asleep at 5.30 am. We then asked to be moved to a quieter room the reception staff did not seem surprised by our request but worryingly not concerned ether. We did have a better sleep the next night but worryingly access to the hotel floors is easily granted to the nightclub guests who use the passageways to conduct who knows what again disturbing sleep. This hotel claims to be four star, we have stayed in lots of four star hotels this is not four star. The rooms although spacious are basic and the amenities at this hotel non existent I cannot recommend this hotel unless you are attending the club upstairs when it will be perfect to roll back downstairs to your room.

Big room. Comfortable bed, but synthetic pillows. Great location. Some bar noise on Friday and Saturday night.

It was a plesat stay

It was a normal stay with no wow factor or impressive customer service skills from the staff. The room was clean, well organized and the hotel is well located.

Great super central location with tramstop just outside. Above average room size. Quite nice design although already a little tired. Super comfy bed. Staff were all super friendly espeacially @ reception. Good value for money hotel - I d gladly return or recommend it.

Very well located, nice, comfortable and well decorated room. Perfect option for Madrid!

Amazing staff, great size room, perfect location & beautiful rooftop terrace bar & resto! Love this hotel and perfect for long term stays! :)

Would 100% stay again. Room was very spacious and clean. Brilliant location and friendly staff

Great location, fab restaurant and roof bar. Modern, clean and comfortable

A nice hotel, good location and great rooftop bar.

Last second booking due to hotels.com booking us into a hotel that was closed!Literally stood outside to see if it was open and booked.we couldn’t have been better looked after.Even upgraded our roomBreakfast had to be room service due to the Covid 19 rules but was great

It is well positioned for parking at Plaza Espana, right on the tramline, lots of local restaurants close by, supermarket close by, a short walk to many of the interesting buildings and other amenities. Easy to drive to the highways to other parts of the Island. If one was a dedicated hiker, close to the Anaga protected area. Unfortunately, because of the COV-19 the restaurant was not accessible.

Excellent location, close to most attractions, but the street noise resulting from the carnival disrupted our sleep at night. Staff mostly friendly and helpful. Excellent breakfast. Poor maintenance - we had to change room twice! And even th third room was not in perfect condition.

It’s a decent property with potential, but certainly not luxury. Not quite there. It’s new, yet our pillows and foot rest were stained (not sure why they were allowed to be put in a room). We left for a large part of the day and came back to an untidied room; we hadn’t indicated to leave it be. Sent messages/questions prior to arrival that went unanswered even though it was indicated that they were read. The in room amenities (shampoo, etc) were tiny bottles. No conditioner, no lotion. There are also good points. Everyone we spoke with were friendly. The room was large (albeit it empty and unfurnished) and the bed was comfortable. We enjoyed the location and walked everywhere we wanted. Be mindful the rooftop is not always open. Beautiful lobby and downstairs bar.

I had a great personal experience at this hotel. Very friendly staff, very comfortable bed, fantastic location, and very good cleaning services. Would definitely stay at again!