Well received at reception despite them being very busy at the time, dining options were excellent for both dinner and breakfast. Room clean and facilities great. I’d come back again.

The room was clean and there was plenty of parking. The restaurant was very good, especially the pizza and the breakfast. Staff were friendly.

Great staff, friendly and helpful; clean room; good dinner food. Quiet, easy parking. Had one problem with room that staff was not able to fix on the one day we were there but it did not cause any great inconvenience.

Good clean rooms with the normal facilities, plenty of parking along with excellent cooked breakfast. Had a very good evening meal.

Myself and my sister stayed for one night and loved it. Will definitely come back again.

Friendly and attentive staff - nothing too much bother. A very varied restaurant menu - the three fish stews were very good indeed, expecially the Lebanese. I'll be back again for that alone! All in all a very pleasant stay.

On arrival the girl at the reception was friendly and welcoming no problem checking in the room was clean and warm this is our 2nd time here and we have already booked up for Hogmanay this year all the staff are pleasant and friendly would recommend it to anyone else

This was our 1st time at this hotel and I have to say that it was an excellent stay from start to finish. The staff were excellent and I would like to say that the Two ladies at reception and the restaurant were truly exceptional. The rooms were also very nice and clean and the facilities were of a high standard. Breakfast this morning was excellent. I would recommend this hotel to anyone and I will certainly return when back visiting this area. Many thanks.

Lovely room and the staff were really helpful and friendly

Staff really friendly and very helpful

Very good service from the staff.

The food was outstanding, service was great. Very quiet location with very comfortable clean rooms. We would definitely stay again and highly recommend.

Excellent stay as always. Food really good and staff very friendly. Would highly recommend Michelangelo's.

The staff were amazing, the food superb. I had the best risotto that i have ever had. Overall a brilliant stay. Will come again.

Friendly staff, nothing too much trouble. The room was warm and clean.

Comfortable room. Need a good clean. But was liveable. Toilet/shower room was smelly. Need redecoration. Bedroom door lock was dodgy. Tv squint on the wall. The room was tired.

Arrived at hotel and drive into car park was not promising. Untidy approach made property look unloved. No signage to reception until parked and read notice on door of rooms. Friendly staff when booking in. Room lovely, modern and clean, but smell of drains in bathroom despite cleanliness. Bed very comfortable and good quality bed linen. Only comment would be - no hairdryer is not good for business travellers and no plug socket near mirror made drying hair difficult even with own hairdryer. Would stay again for short business trip.

Great little gem close to Newcastle town centre great food with good size rooms. Staff friendly and helpful Gardens around sitting area so good for the hot weather

Perfectly situated for the Tyne river walks or Hadrians Wall. We walked and caught buses and trains easily. Bus stop outside the door. 20 minutes into the City Centre. 15 minutes to The Tyne. Rooms comfy, spotless and well equipped. Food the winner for us, great choices, well prepared and presented at varying prices to suit all pockets. Drinks menu brilliant and once again very fairly priced. The owners and staff are the gold stars, so welcoming and know what service is all about. It feels like being in a big family. Coming back very soon. Cannot recommend it highly enough. Paolo, Giacomo,Gillian and Sammy and Lola special thanks too. Sorry I didn’t catch the 2 lads names.

This was our 3rd stay and everything was excellent. We will recommend to friends & Family.

Hotel very welcoming; staff very friendly and helpful; meals were excellent and room clean and tidy and warm. Breakfast and dinner more than adequate and plentiful. Quality of meals beyond belief!

Excellent stay. The team of staff were all exceptionally good.

Great little hotel where we stayed 1 night whilst attending a wedding nearby. Friendly and welcoming staff. Room was perfectly clean and comfortable. Nice breakfast the next morning.

great stay

Absolutely lovely hotel. Staff were so accommodating and friendly. It was our first time visiting family in the area and this will be our regular hotel whenever we visit them now! Looking forward to returning again soon!

Ptooerty needs looking at..shower didnt work on very hot then adjusted it but came back on very hot when in shower so remained hot...breakfast on xmas morning Was 7 till 8.30 too esrly ..no resident bar on later....and member of staff wasnt very helpful checking in when asked if we voukd vme for breakfast later msybe 9 am but clesrly said no! So didnt bother nextday just left...i think they need to work on this if inviting people t stay for xmas if yiu cant accomadate your customer then dont open over xmas period...well the hotel end anyway..tho xmas day lunch was lovely a litte over crowded maybr take less bookings if cant cope..but the lunch was lovely ..

It would have been a positive review if the shower had not been extremely dangerous with only scalding water whatever the control setting. Even splashing the water off the wall was not sufficient to cool the water to a reasonable temperature. When reported I was told they had had several complaints about this but inferred that it was people not adjusting the settings correctly. I was then told the shower had been tested and was OK. Over more than 30 years I have used hundreds of different showers and I can assure them it wasn't near to acceptable. Someone came and adjusted the settings of the shower also saying he would adjust the boiler to give a lower temperature. There was a slight improvement but the shower was still far too hot to use normally. This was reported but the next day there was no improvement. When I checked out and reported it again there was a glib 'Oh sorry about that' as if it was trivial. This issue was never taken seriously and throughout there was a denial that there was a problem and any issues were our fault and no form of resolution was offered. Whether there is a problem with the thermostat or the cold water supply I do not know but this serious issue had been reported by several people and been ignored. If anyone gets scalded or worse in the future I will be happy to confirm our experiences for any litigation.

Nice place to stay. A little underwhelming on arrival. Outside is a little tired, made our way into what was believed to be reception, but no one around. Asked one of the waitresses about booking in, only to be shown through the dinning room to a desk at the far end of the room by the bar. Not a good start. A gentleman said he would find someone to book us in, a few mins past when a lady arrive, obviously just put a cigarette out as it was a strong smell. But very pleasant lady booked us in and asked if we was staying for dinner later in the day, we booked as we had travel from down south. Went to the room, very nice and clean. Dinner was nice and plentiful. Waiting staff very confident in what they do, very friendly young people. Young man was very nice. Morning breakfast - greeted by a nice young girl, blonde hair, smartly dressed. Other members of staff not so smart more in a casual attire. So not a good look. But all very pleasant. Plenty to choose from, pastries, toast, jams, juice. And then the cooked was good, nice and warm on nice hot plates. In all a really nice place. You can see that they are a work in progress, we will return again as I like to stay twice in a place to give it the review it deserves. I booked this place as I saw it on the hotel inspector and thought that they looked like a place that can get to where they need to be. Give it a try, look over the outside, real nice place

Short staffed on both days resulted in poor service during breakfast on the second day ie served 3 tables after us and missed us out. Also no towel rail or shelving in bathroom for storage. Only one bedside cabinet for a family room. Room was cleaned to a good standard but the shower curtain smelled very mouldy. Would be excellent if they made a few improvements and staff mentioned they were short staffed.

Very nice place. Cosy bed and a delicious breakfast.

We stay just over night in this hotel. It was clean light and bright. Staff where very happy helpful people. Although we didnt stay to eat the food coning out looked amazing. Would definitely go back but next time might try the full package Dinner bed and breakfast.

Very friendly a d welcoming staff. Dog friendly and very accommodating. Lovely food at the restaurant, nice selection of wine. Generous breakfast. Very good location for any tourist attractions in the vicinity. Very good value for money.