Not what it said on the tin, tired hotel no facilities Breakfast poor Overpriced hotel room good though

Needs to be very transparent that there is no restaurant anymore. This is inconvenient. As mentioned by someone else i also got one of the rooms next to the extremely noisy machinery next to the left of the main building. Couldn't sleep because of that.

Checked in no bar no restaurant had to drive out for food Breakfast in the morning was abysmal 1 croissant 4 slices of bread to toast couple of bits of ham/ salami and cheese it’s honestly the worst best western I’ve stayed in

Overnight stop and picked hotel at random. On arrival found old school BW which was, probably, a family run hotel back in the day. Lots of character, e.g. the breakfast room that was a vaulted ballroom/function room overlooking the garden, with original features and spotlessly clean and tidy. This is not a cut and paste could be anywhere chain hotel and would happily use again, also was remarkably good value for bed and breakfast.

It done the job but wouldn’t stay again.

Room clean but broken bedside lamp and toilet seat . Breakfast worst I’ve ever had in over 50 of travelling . No large yoghurt pots with mixed fruit salad just apples which you have to peel yourself with small pots of yoghurt . The toaster didn’t work properly- had to put each piece of bread in 3 times as it kept falling off . A lot of fellow guests were complaining as well about the breakfast . The hotel should tell booking . Com that there was no at or restaurant . No good just putting it on social media as many customers don’t do social media .

Lovely 4 day break away. Room nice and clean and staff very friendly. Would recommend for short stays. No cooked food available- continental breakfast only

I stayed for almost two weeks. The staff and facilities were perfect for me. I wanted a nice, comfortable and clean hotel. I would definitely stay there again.

Average

Quite location, rooms were comfortable, shower no problem although a little dated. Was a bar but told it was closed(all of Saturday), didn't have the breakfast option. Only met with reception staff on arrival and Departure, all were helpful and friendly.

Very nice hotel In process of refurbishing very quiet great location to walk into town Exceptional clean

The only downpoint was the Bar and restaurant were closed at 8.20 pm- had they been open we would have used both.

Lower rating as shower wasnt warm the hotel staff were made aware

The hotel itself was good and staff friendly but it is a shame that there was no evening meal or bar available but having said that….. The continental breakfast for the price is appalling. Very little choice and several people were complaining about it. I certainly wouldn’t be doing that again or recommending it

Disappointed no food or beer served

Good value, convenient location, helpful staff, tired room which was dated and smelly. Biggest issue the mattress was very uncomfortable and needs replacing!

When we entered our room it was far too hot even when window was open,but reception staff came with remote control to adjust temperature.We knew that there wasn’t a restaurant so we walked into town and decided to buy some picnic food and had a picnic in the hotel grounds.The breakfast was adequate,staff helpful,room,small but ok and bed comfortable,and for the price good value.

Great for a stopover to break a long journey

Clean room, comfortable bed. Shower was really good, but the shower curtain not. It’s tacky these days. Dead flower baskets outside need to be removed. The exterior really needs a refurbishment. It worked well overall given the price point we and came out alive!

Breakfast only continental. Room facilities were good, although bed slightly uncomfortable, the bathroom was quite small.

Comfortable and clean rooms with normal room fascilities. The staff are excellent. There is NO bar and NO restarant for food except for a continental breakfast. The website says there is a bar and restaurant but they have been closed for a couple of years apparently.

The place was excellent. Friendly, helpful staff full of beautiful people. 15 minutes from Stone Hinge. Andover is a friendly small town with great local pubs. Everyone we met were extremely hospitable. Would definitely return and recommend!

Very quite friendly hotel

They cancelled our booking.

Facade of hotel a little off putting ..needs some care and attention . But inside pleasantly surprised ..does need a refurb especially bathrooms. But room clean and comfortable and staff welcoming. Enjoyed my stay

The room itself was large, comfortable and clean, although a little tired and in need of some redecoration. The bathroom initially looked off-putting, with some flaking paint, an older style of shower curtain rather than screen, however the shower itself proved to be excellent. Fiddly to get to temperature, but plenty of consistent water pressure. The biggest problem with the hotel is the lack of the advertised restaurant. When checking in, we asked if we needed to book for the restaurant that evening, only to be told that the restaurant was closed, in a dismissive tone indicating that we should obviously have known that - despite the fact that their own web site and Expedia both list the restaurant as one of the hotel facilities and even then checking in sheet I'd just signed had the restaurant opening hours. When I queried further, we were treated to the member of staff's personal, political views on the government, the pandemic and along the way told that the restaurant had been closed since the start of the first Covid lockdown. Not what I'd expect as a response in any sense. I have to say all other staff we encountered during our stay were polite, helpful and professional, but this first individual was none of these.

It was a good location for us, however disappointed that we did not know there was no restaurant in the evening so we had to drive into town, this would have made a difference to us booking this location as it is out of town. Everything else was fine and a good breakfast. We do understand as all hospitality having problems with staff.

Very disappointed. Where do I start ok so entering the worn out hotel which looked like it was stuck in the 70’s. Checked in to hotel which was probably the best part of my stay, all good. Got to my room after walking down numerous corridors with different odours which some smelt like bleach. Entering my room all seemed ok until I saw my bed which had blood on it GREAT, called reception got that replaced. Then got a shower which felt like a water cannon firing at me but can live with that. Go to brush teeth in basin sinks blocked. Finally got sorted thought I’d get ready to go get something to eat four items on menu hmm ok will go out on leaving open window and turn radiator off put air con on as it was pretty hot. Got back to room about 2 hrs later still hot sweated all night bearing in mind this is winter so should be fairly mild. 5 o’clock in morning wake up to tinging it’s the water pipes that carried on till 6:30. 7:00 o’clock came got up thought I’d go get breakfast how bad can that be well I like my food but the breakfast was bland I gave up left it and decided to leave and got to my job I was booked on. Never again will I stay here for £89 they should be paying me.

Happy that we were on the ground floor and the bar was open, not happy with the executive room we had, needed refurb and no extra facilities like tissues, individual shower gels or body lotions. Hot water was dangerously hot when it eventually came through.

Welcome was warm. I was disappointed to learn that an evening meal wasn't available but the young lady on reception was very well informed regarding local restaurants and supplied me with a printed list. Very heavy rain so I was soaked on the short walk back to the hotel. Free WiFi was good. Breakfast bacon & sausage could have been cooked more but fried eggs, mushrooms & beans were good. Toaster needed setting up correctly as it took 3 passes to get the bread brown.

Been here several times over the years and never disappointed. Friendly, spacious, clean and with excellent service by friendly and very helpful staff. Been to other hotels in this area too but this is one of the best and by far the most convenient.

Functional hotel. Suited us for what we wanted to do in Andover