Housekeeping walked in to room and woke me up nearly 3 hours before check out, check in was a shambles, reception staff just expected me to know where my room was, noisy machinery outside bedroom window, I only booked late to save driving while tired, I drove home in the morning more tired than I was the night before

We couldn’t get the heat turned down, had windows open all the time. Breakfast was all cold foods, no butter for 3 days, scones were stale, had to ask for bread, tea, and to fix coffee machine, general appearance of the hotel was shabby. The one saving grace, a young lady receptionist, Leah, who was extremely warm, welcoming and helpful.

We couldn’t get the heat turned down, had windows open all the time. Breakfast was all cold foods, no butter for 3 days, scones were stale, had to ask for bread, tea, and to fix coffee machine, general appearance of the hotel was shabby. The one saving grace, a young lady receptionist, Leah, who was extremely warm, welcoming and helpful.

The price should have been a good warning to me. A very tired hotel. Neither the restaurant nor bar is open. Not good enough for a hotel which is not centrally located. Continental breakfast offering only

The price should have been a good warning to me. A very tired hotel. Neither the restaurant nor bar is open. Not good enough for a hotel which is not centrally located. Continental breakfast offering only

Not what it said on the tin, tired hotel no facilities Breakfast poor Overpriced hotel room good though

Not what it said on the tin, tired hotel no facilities Breakfast poor Overpriced hotel room good though

Needs to be very transparent that there is no restaurant anymore. This is inconvenient. As mentioned by someone else i also got one of the rooms next to the extremely noisy machinery next to the left of the main building. Couldn't sleep because of that.

Needs to be very transparent that there is no restaurant anymore. This is inconvenient. As mentioned by someone else i also got one of the rooms next to the extremely noisy machinery next to the left of the main building. Couldn't sleep because of that.

Checked in no bar no restaurant had to drive out for food Breakfast in the morning was abysmal 1 croissant 4 slices of bread to toast couple of bits of ham/ salami and cheese it’s honestly the worst best western I’ve stayed in

Overnight stop and picked hotel at random. On arrival found old school BW which was, probably, a family run hotel back in the day. Lots of character, e.g. the breakfast room that was a vaulted ballroom/function room overlooking the garden, with original features and spotlessly clean and tidy. This is not a cut and paste could be anywhere chain hotel and would happily use again, also was remarkably good value for bed and breakfast.

Overnight stop and picked hotel at random. On arrival found old school BW which was, probably, a family run hotel back in the day. Lots of character, e.g. the breakfast room that was a vaulted ballroom/function room overlooking the garden, with original features and spotlessly clean and tidy. This is not a cut and paste could be anywhere chain hotel and would happily use again, also was remarkably good value for bed and breakfast.

It done the job but wouldn’t stay again.

Room clean but broken bedside lamp and toilet seat . Breakfast worst I’ve ever had in over 50 of travelling . No large yoghurt pots with mixed fruit salad just apples which you have to peel yourself with small pots of yoghurt . The toaster didn’t work properly- had to put each piece of bread in 3 times as it kept falling off . A lot of fellow guests were complaining as well about the breakfast . The hotel should tell booking . Com that there was no at or restaurant . No good just putting it on social media as many customers don’t do social media .

Room clean but broken bedside lamp and toilet seat . Breakfast worst I’ve ever had in over 50 of travelling . No large yoghurt pots with mixed fruit salad just apples which you have to peel yourself with small pots of yoghurt . The toaster didn’t work properly- had to put each piece of bread in 3 times as it kept falling off . A lot of fellow guests were complaining as well about the breakfast . The hotel should tell booking . Com that there was no at or restaurant . No good just putting it on social media as many customers don’t do social media .

It done the job but wouldn’t stay again.

Lovely 4 day break away. Room nice and clean and staff very friendly. Would recommend for short stays. No cooked food available- continental breakfast only

Lovely 4 day break away. Room nice and clean and staff very friendly. Would recommend for short stays. No cooked food available- continental breakfast only

I stayed for almost two weeks. The staff and facilities were perfect for me. I wanted a nice, comfortable and clean hotel. I would definitely stay there again.

I stayed for almost two weeks. The staff and facilities were perfect for me. I wanted a nice, comfortable and clean hotel. I would definitely stay there again.

Average

Average

Quite location, rooms were comfortable, shower no problem although a little dated. Was a bar but told it was closed(all of Saturday), didn't have the breakfast option. Only met with reception staff on arrival and Departure, all were helpful and friendly.

Quite location, rooms were comfortable, shower no problem although a little dated. Was a bar but told it was closed(all of Saturday), didn't have the breakfast option. Only met with reception staff on arrival and Departure, all were helpful and friendly.

Very nice hotel In process of refurbishing very quiet great location to walk into town Exceptional clean

Very nice hotel In process of refurbishing very quiet great location to walk into town Exceptional clean

The only downpoint was the Bar and restaurant were closed at 8.20 pm- had they been open we would have used both.

The only downpoint was the Bar and restaurant were closed at 8.20 pm- had they been open we would have used both.

Lower rating as shower wasnt warm the hotel staff were made aware

The hotel itself was good and staff friendly but it is a shame that there was no evening meal or bar available but having said that….. The continental breakfast for the price is appalling. Very little choice and several people were complaining about it. I certainly wouldn’t be doing that again or recommending it

Lower rating as shower wasnt warm the hotel staff were made aware

The hotel itself was good and staff friendly but it is a shame that there was no evening meal or bar available but having said that….. The continental breakfast for the price is appalling. Very little choice and several people were complaining about it. I certainly wouldn’t be doing that again or recommending it