Very nice place with a perfect ocean beach

The property was very bad and the management even worse. First of all, the elevator didn’t work so we had to carry luggage first, we didn’t ask the bell boys because we didn’t know this and we didn’t want to go back to the lobby to get harassed by the time share people. Second, the “bucanero” bar was closed, so there was really no place to get drinks. You needed to walk to the restaurant kitchen, ask for it there, and then sign some piece of paper saying you got drinks even if it’s all inclusive. Third, and what bothered me the most was that the bar at the restaurant which was the only one open past 6pm, was insanely hot. Everyone was sweating bullets, even the staff, a lot of people complained and they didn’t want to turn the AC on. After days and days complaining they turned it on once. They didn’t turn the AC again because the building LOST POWER it was almost 100 degrees and no AC. And obviously the people cared less. I asked to speak to the manager many times, and he was “never there”. No one really bothered. The only person that helped and was a rockstar was the bartender at the bar name Marco. But the entire management of this place and property conditions, and not being able to grab food or water without signing a bill didn’t make up for it. Stay away.

We loved this resort! We have been to a few all-inclusive resorts in Cabo and this one by far had the best food. This resort can be booked as all inclusive or non-all-inclusive and I think that’s what made the difference. The only thing is you have to get a check and sign after every meal which is a little annoying for all inclusive guests. There are also premium items on the menu that come at an additional charge that you have to watch out for but they are really easy to distinguish on the menu. The location was great, the service around the pool was outstanding and the housekeeping did a great job! We would definitely stay at this resort again.

Overall, we had great time here! Travelled with family, pools are nice, many options for food. I want to mention some people that made our vacation a better experience! Alberto for activities, aqua exercise and volleyball games, and 7:30 night shows. Ignacio, Kevin, and Vicente around pool side service and at el patron restaurant, Pablo helped the checkout to feel like a breeze. Unnamed heroes that cleaned the room and cooked the delicious food, and kept the hotel clean. The only thing I did not like was to sign the check every time we had food or a beer. That made the all inclusive feeling a bit worse than usual, but in the end we did not pay any extra at checkout. I think I would come back here! Los Cabos is beautiful, location of this place is excellent!

The hotel was beautiful, the food and service was fantastic. I would definitely go back

From 4-6 there was no water for restrooms or showers. Renovations are taking place so some restaurants and areas are restricted. Night activities are cancelled without notice. People working are very pleasant but the property does not offer what is advertised

The beauty and charm! The friendly and helpful staff. Will definitely stay there again!

We stayed in a two bedroom suite with two adults and three children. Initially, they didn’t give us the room we had booked, which was two queen beds and the second bedroom. However, they made up for it by bringing in some rollaway beds, as well as giving us a free massage credit. We really enjoyed the facility, several pools and the beach. We thought the food was wonderful, and enjoyed the variety of the many restaurants when you include the Sister property. The service was excellent. The gym space was amazing. We would absolutely come back to this place.