I loved this hotel so much. They take customer experience to the next level. The property is gorgeous and the views at Aperetivo hour on the terrace are breathtaking. Loved every minute.

We had a small issue with booking restaurants with concierge so we were left with no booking for 2 nights. There was no follow up with us to keep us updated on bookings.

Idyllic stay. Wonderful staff, perfect location and gorgeous facilities. Truly, could not have been better.

Great views, beautiful rooms. The service was excellent. The gardens are amazing, pool so relaxing. And so close to shopping and the Greek theatre. We took the shuttle to the beach on 2 days and it was amazing.

The bathroom lights were very bright and could not be dimmed

Magnificant

It was really beautiful and service was excellent, staff is really helpful.

Restaurants were amazing, staff was on point we can’t wait to go back

Fixtures in room were a bit old and warn

WONDERFUL!!! Everyone was so friendly and kind, that we wanted to stay there forever!!!

That I had to go :(

The beauty and location of this hotel is beyond words. We felt like we were living in a dream. The hotel has this old time charm with the most incredible gardens, views of the bay and Etna. You will never want to leave. We are the most incredible food our our lives at this hotel at both restaurants, and ended eating there multiple times. The Otto Legeng Michelin star restaurant was out of this world and the best Michelin food we ever ate across the world.

The bathroom of our room were a little dated considering the caliper of the hotel and the nightly rate, however the extensive and absolutely enhancing hotel common spaces made up for it. We did not spend much time in our room at all.