The staff was fantastic and the views were amazing! It wasn't an easy property to get to...in the mountains. Check-in and out was easy and the pool area was well maintained and lovely.

Front desk staff were extremely rude and unhelpful. The cleaning staff didn’t provide sufficient amenities when we asked. The room and the view were nice, but because the staff were unfortunately so inhospitable, we won’t be back and would not recommend this hotel.

Beautiful views, great service, will definitely book again in the future.

Great little vacation spot amazing pool with a view

It was a nice family environment

Great view, great location. Will stay here again.

Tried checking in during their posted hours on the door and information had recieved from them but no one there. Texted them and they said a form of payment was not recieved upon booking and to pay by paypal link in text. Communicated to them had already set up payment through hotels.com. after going back and forth they finally had a code and a way to get in. When we went in, the lock was very loose and we needed to tighten the screws on the strike plate and door. The place itself was very accommodating.

The room was clean but poor presentation need paint and a few remodelation.

Beautiful location with amazing views of the ocean in the distance and the mountains right behind the property. I would stay here again. Room could use some updating but it worked for a short stay with family of four with school age kids. There are no on-site food or drink options, not even a vending machine, so need to bring bottled water with you. I loved the secluded and small feel to the lodge compared to the hustle and bustle of Luquillo just a few minutes away.

We did not check-in as the place was not as described. As long as we are not charged I will not take issue as we were given the option to cancel on the spot. There was not a restaurant or bar or spa. I was told to look for an email for arrival instructions, and therefore did not check my phone for a text. It turns out that I was sent a text 10 minutes prior to check-in. The place was run down, deserted, uncomfortable & unwelcoming - actually kinda creepy. They did have a pool & a view, but not a nice place to stay. I was looking for a relaxing and enjoyable stay at a nice place after a long day and this dod not fit the bill.

Amazing views of the ocean and mountain. Very nice pool with view. You can enjoy the sunset in the patio. Great for enjoying the starts at night and listening to the wildlife. This would be a great place for weddings and other gatherings.

Nice stay near the rain forest with pool. Room is dated and needs some repairs but overall clean. Kids liked loft area. My room 7 had no internet so also did not have a working roku or tv. Close to nearby food and attractions.

The location is wonderful. Amazing views of the valley and ocean from the hotel. However, beds were not comfortable and very few amenities (no shampoo or conditioner or place to hang damp clothing). But the air conditioning does work and it is a very safe location.

Literal paradise retreat in the mountains but only 5 mins from the beach. You will receive a text message with information on day of arrival. The office was closed when we arrived but I texted to number to inform them we here and they met us promptly.

The place is in a great location with a nice view but this place needs a lot of maintenance. The bathroom had a very loud fan and I mean very loud. If you turn it on in the middle of the night, you will wake up everyone sleeping in the room. It also seems it had not been cleaned up in years. Had a big lump of dust on the grill. The beds squeak as well. Bed is not too comfortable. Blinds to block the sun need repair. The outside of the building also needs repairs. Doors into the rooms make a lot of noise and you will be woken up by other guest slamming front doors. Furniture in the room is not comfortable either and a very small 27 inch tv. Water is the shower has no pressure. Sad because this place has alot of potential

Great view, tranquil, nice pool area, bring your own hotspot you'll love it even more.

Our hotel room and the pool were both clean and comfortable, and the view of the ocean is lovely. But the restaurant was closed during our stay (it was listed as open, with breakfast available) and reception was also closed, so we found our room keys by coordinating with the owner over the phone. We still had a nice time in the end, but were surprised to show up at an otherwise empty property, based on the hotel listing.

Amazing!!! A little tricky to find but once you find it… WORTH IT!

We had a great time staying in this hotel, which is located on a hilltop with an ocean view. The room is well-designed and clean, in a loft style. The staff are very friendly. It's a 14-minute drive from the beautiful beach nearby.

The property was dirty and rooms where not that great. There was now one on property to talk to you had to talk through text messages. All and all the less than 24hrs staying there they had rebooked us and didn't tell us tell the day of. I would not recommend this place to anybody. The place was not staffed and need a lot o maintenance done to it.

The staff was very nice. The room was OK little dirty, but we were supposed to stay there for our whole trip, and they moved us to somewhere else promised us king bed with the ocean view and a balcony, and this hotel didn’t even have that.

This is a strange place. In the course of 3 days we saw no staff except the cleaning crew. There's an empty restaurant on site. I felt like i was in a tropical version of The Shining. But the rooms are clean and nice, the views on the ocean side are unparalleled. The balcony was lovely and the pool glorious. So stay here but don't be surprised if the ghost if Scatman Crouthers appears and you slowly go crazy.

Cool lodging. Squeaky bed. (Room 10) Good mountain views. Gates make it a challenge to get in and out. Make sure to call for help.

Good

We had a beautiful stay on top of the mountain! Felt like a private hacienda with a beautiful view and private balcony. Staff was very nice and respectful. Close to yunque and shopping/eateries. Very convenient to the beach and food kiosks as well. Can’t recommend enough!

The view and how quiet this location is are the top values of the Mountain View lodge. Facility is well kept and furnitures in good conditions. The room service came only one time in 4 nights and they didn’t even make the bed or swift the floor. There is nobody to refer to if you need help with water or a towel. We communicated with texts. The big disappointment is NO BREAKFAST AT ALL. Even though it says online it can be purchased, not true. Need to drive 10/15min.

First of all, I didn’t stay. needed to cancel my trip several days out, and couldn’t ever get through to anyone on the phone. Day of check-in, I get a text with instructions to check in, and I replied “I haven’t been able to get through on the phone, but I need to cancel this reservation.” The reply was “Your reservation is non-refundable” .. ok, not “we’re so sorry that life got in the way of your plans, let us refund you.” Or not even “we do have to take a deposit for the late cancellation, but we’d love to offer you a discounted stay in the future!” Or anything else like that. Customer service satisfaction is an absolute zero. They never answered the phone despite multiple call attempts, and the abrupt “your reservation is completely non refundable” could have even been tolerable with a phone call and some sort of acknowledgment that their process isn’t perfect. At the end of the day? They got $300 USD and lost the opportunity to cultivate a relationship with a loyal client.

Beautiful location with outstanding views of moutains and ocean. Close to beaches and rainforest hiking.

Amazing view

Very nice hotel and quiet very peaceful

The view of room outlooking the mountain/rainforest was beautiful. The hotel itself was more like a motel. The smell in the hallways were not fresh. The building was very run down. When we opened our fridge we saw cockroaches come out. The bed was hard and the sheets were old and some sheets were stained. Those sheets need to all be thrown out. The pillow under the pillow cases were stained and very unpleasant. The bed upstairs came apart after moving a few times. Overall the pool was nice and the parking was easy, the gate to the entrance of the place was unpleasant. The building itself has a lot of potential if someone really took the time to invest in it but the staff and host were nice and quick responders. A few of my friends have asked about it and I would not recommend this place or visit again. The location is great though. Whoever is the owner should consider investing more into it, they really have no idea how much more they can get out of this place.

Greetings from Chicago.....We enjoyed our stay there the place was amazing the view was outstanding the staff was very helpful both at the lodge and the park ...we enjoyed our stay ...... Make sure you greet Mishu the property cat lol...