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With my husband and 1 year old son, we traveled to the south of Italy and unfortunately we had a bad experience this year. I am disappointed both in the location’s manager and booking customer service . When we arrived at the location, we found out that our apartment was literally underground (that wasn’t mentioned anywhere, just that it has a private entrance). It had a small window in the bedroom, almost like in a prison and another window in the kitchen, but the location of that window was under some kind of a concrete bridge, so light couldn’t get directly into the apartment. I didn’t come to the seaside, to stay underground, especially when the photos from the site show a completely different image. And that was just a part of the problem, the air in the apartment was also stale and humid. I am a doctor and I can say with certainty, it was not a safe environment for a 1 year old baby. When I called the property owner and asked to change the room at another level, they insisted the apartment is renovated and everything is all right and they can’t help me with anything. When I called booking’s call center, after almost an hour of talking and explaining, they also said that if the propriety agrees, they could return half of the price, but they can’t do anything else. As expected the property didn’t agree and I was left without any viable solution, there was no chance i would expose my child to that environment. Due to the fact that I couldn’t find another place to stay on such short notice, we stayed one night and it was terrible. We woke up in the middle of the night with the sensation that we could not breath due to humid air. The a/c remote didn’t even have batteries, where should we have found batteries in the middle of the night?! I am very disappointed and almost afraid to book anything else again. I didn’t receive any help, the customer service seems to be working for the host and not for the clients. My advice just don’t go there.