The room wasn’t ready when we arrived, it was not clean even when it was “ready,” and the floor was literally slimy to the point where we kept our socks on the whole time and had to throw them away.

We got to the hotel on 5/2 at 3:00 p.m., and they had cancelled our reservation. They said travelocity had overbooked the hotel. They also said they tried to call me 2 days earlier because my cc had expired, but the number had been disconnected. they read me back the number and it's my current phone number. i checked messages and call log...they made to attempt to call me. Ruined my whole vacation. I bought your travel insurance, but your customer service isn't being very responsive in getting it corrected. BBB and Atty General calls will be made in the near future if I don't get satisfactory resolution. John Coats 717-448-8371 [email protected] 2208 S Manhattan Ave Muncie IN 47302

Bugs!!! Bugs!!! Bugs!!! big and small, all over the place, big nasty roaches everywhere!!!! The front desk is only open from 11am to 7pm so you're on your own if you need anything during afterhours. The outlets do not work, the air-condition is a joke. The whole placed smelled of cigarettes and weed even though we supposedly reserved a non-smoking room. The whole space and the surrounding looked sketchy. Do yourself a favor and skip this one. Yes, it's cheap, but it's also grimy and in disgusting condition. Definitely not worth the savings at all.

I hated we picked it.

It was a horrible experience at this hotel. Everywhere filled with dirty, smoky stench. They first gave me a room that was not cleaned after the previous customer left. Then they gave me another room after 20 minutes and gave me the key card after about 2 hours! I even called them about my key card and they told me to collect it from the reception where they should deliver it to my room since it was their mistake… I will never book a room in this hotel…

We booked our room two weeks in advance and arrived to check in they said that they had overbooked. So we ended up having to stay over 30 minute away from all the activities that we had planned for my daughter’s 18th birthday. And the room we ended up staying in ended up costing us more because we were not able to book in advance. Which took money away from the activities we were going to do for her celebration. Then to top it all off they blamed Expedia for their short comings on managing their room bookings. I would not recommend booking a room at this place.

No towels nor toilet paper in the room. Unprofessional behavior from staff. Not enough keys for door. No ice machine.

First hotel i have ever stayed at that front desk is only open for couple hours a day. Floors in room where sticky, ceiling light did not work, mentioned to front desk when someone was finally there, but was never fixed while I was there. Room was cold, heater at 84 and still chilled. It was at least better place than where i stayed last year

Where do I even begin. I couldn't get into the office when I first arrived. Once in our room, we discovered that we were to supply our own toilet paper. While walking into the bathroom I stepped on a live cockroach!! In the bathroom the toilet and sink were filthy. The sink drained extremely slow. There were hairs all over the bathroom floor and dead roaches around the base of the sink with cockroach legs scattered around it. There was someone's leftover chinese food in the cabinet and the inside of the microwave was disgusting. There was no refrigerator in the room! I was sitting on the bed and a cockroach crawled across the bed. The lady that lives on the premises beat on our door twice in the night saying someone complained of noise from our room which was not true! I'm pretty sure she lives under the room we stayed in and wanted to be a jerk for whatever reason. People were yelling at all hours of the night and doors constantly slamming. I would never recommend this hotel or ever stay here again! It's disgusting and shouldn't be open to the public. Plus no one is even on staff at night.The front desk worker shows up at 11am so any issues you just have to suck it up or leave. If you like roaches crawling everywhere including on you while you sleep, yelling, doors slamming, no refrigerator, broken lights, non working plugs, nasty floors, toilet and sink, no toilet paper, hair in the bed, trash piled up outside, then this is the place for you! It will literally make you sick

Great staff. Unfortunate state of property

No tub and shower was cold. No hot water. Carpet waa dirty.

It’s awful. Never choose this place to stay. The room was dirty and smelling so bad. It didn’t have towels nor soap/shampoo.

Horrible experience. Nasty and filthy is being nice. Only had one pillow and no towels. I checkec out at 10am nkt 245 pm. I better get my deposit of 50 dollars back

Room was infested with roaches. Housekeeping didnt clean room entire stay nor provided clean sheets or towels. Had snowed while there had salt all over floor couldnt get anyone to come clean.

Room is not clean. Room key is not working. Each time i should go to reception for unlock the room door

Lot of bugs bad smell

This property is filthy, it is dirty and unsanitary, there was debris all over the floor and especially in the shower and under the bed. But the front desk guy was nice.

Rooms are so dirty and unhygienic

One of the worst place I have visited The hotel staff and management are very rude and irresponsible

This room was the WORST I have ever stayed in. It’s nasty and I have pictures. It’s worse than a h**ker hotel. Front office closed at 7 pm. Now when I checked in a little after 6 pm it would have been nice if they told you that. No clock no phone no dishes in a room with a kitchenette.

My room door never locked through out my whole visit, didn’t feel safe leaving personal belongings inside. First night there was a lots of roaches crawling throughout the room. Only stayed because it was a new year’s weekend.

Great stay nice staff really caring people.

This place was foul. I booked it last second so of course I got screwed out of almost $400 booking with Expedia. First I get a room that the key card won’t work. After back and forth on that (which staff was nice during), we get another room and not even five minutes later, a roach crawls on the wall. Then the pillow. We immediately start gathering our stuff and I see several baby roaches on the wall. I did my research before booking so I felt confident I wouldn’t have an experience like this. The lady at the desk was rude to my partner and it felt discriminatory due to him being heavily tattooed- i wasn’t treated that way like he was. We got screwed out of almost $400 AND our $50 deposit that we weren’t told about for no reason. I’m very upset and I will never book with Expedia again or anything involving red roof. Red Roof properties are nothing but roach infested flop beds for junkies and trash. -1000/10.

Quite a few bugs in the bathroom. The internet service took a while to get connected to.

Upon entering the room we were greeted with a musty stench. The doors were ripped off the cupboards, there were roaches crawling around and roach traps all over the place. Sheets were dirty (hair, stains, etc.) and there were bed bugs. Found one in the bed and a couple crawling on the table. Dirt and filth everywhere, there was even a squished bug on the wall. Manager was kind enough to give us a different room, however there were still remnants of bed bugs and seedy men were leering at us as we walked to our room. We left immediately and asked for a refund.

ROACHES and no one reachable on Sundays, period. TV broken. A disgrace.

Ok rhese people have noved me 3 time and in this room theirs really no hear and where tolit paper thing one is missing, theirs syeal roaches in rhis room that make 3 no one is trying to convince me nothing at all, I have never stayed in a hotel that has these kid of bugs all they want to do is get money I have called their customer relations norhing happened their I want all my money back because rhis lady knows what she doing here nothing for me is getting done all she waiting on me to leave a Lawyer will be next and I wanted to note that for some reason yesterday she gave someone else a key to my room because they dodnt put in computer that I moved whitch I thought was wrong.

You get what you pay for. In town for holiday and only needed a place to sleep. Was clean but for having a kitchenette, very disappointed about having no way to make coffee, and not one pot or pan.

I reserved this hotel room through Expedia and payed when I arrived in Louisville Ky from Virginia 10 hr drive. Tired I paid, went to the first room and it smelled like an ashtray mind you it is a non smoking facility. Second room. The door was broken and could not open. Third room that they said was there best room had ROACHES everywhere! Bathroom disgusting bed covers had holes in it from cigarette burns incense sticks hanging from the shower curtain door had a gap so cold air continued to go in. Woke up the next morning packed my things and asked for a refund. I paid 298. I was told I’d receive 187 back….. I have pictures and proof from Expedia that they also seen the pictures and tried to call the office but no one answered. The woman who I checked out with didn’t even apologize. I had to stay with a relative on their couch for a couple of nights until I could find another one. I am absolutely disgusted and grossed by this situation.

Good place to stay, Great people in the front desk, although we spotted some cockroaches in our bedroom, we notified the office and they did the necessary spray.

A dump

Roaches in all the rooms i was shown, first room had holes in the wall and bathroom door, lock for the main door was inoperable without the maintenance man opening the door. Roaches in and around the refrigerator, stovetop, and cabinets. First room wasn't clean and had broken light fixtures.