Location, luxurious interior, staff, food,

Nothing

Location is perfect, Cleanliness first class. Layout and facilities very good

No swimming pool although there is a thermal spa suite

Location was good and hotel was lovely

The breakfast was awful. i had sent the link to the hotel to my husband to book that included breakfast but he decided to up upgrade which was not worth the upgrade then when we arrived we were told breakfast wasn't included. Fair enough this was our fault but we decided to get room service breakfast which was disgusting. I requested an omelette which I act took a photograph of, I've never saw an omelette like it in my life. My husbands breakfast was cold and the bread was hard. The tea was thick and stewed and to top it all of it cost £44. I will be emailing the hotel directly. But this was not the experience I was expecting from The Ebrington.

Everything from the moment we arrived to checkout.

Everything! It was tastefully decorated and superb quality of fixtures and fittings.

It would have been nice to see a little more of its history displayed.

Breakfast was excellent, food was well prepared and presented.

N/A

5stars on everything from staff to decor really high standards food excellent can’t wait to return

Everything about the hotel was incredible. The spa was brilliant bed was comfortable friendly staff and a great atmosphere in the bar

This hotel is brand new and feels luxurious. The staff go above and beyond to meet the needs of guests. We stayed over Halloween, which is huge in Derry. It was great to stay on the side of the river opposite where the parade was. We were able to watch the fireworks from a hotel balcony.

N/A

Thoroughly enjoyed our stay in the Ebrington hotel. Room was very comfortable. Breakfast was delicious with plenty of choices. There is a spa in the hotel which was lovely to go to at the end of the day. Very close to Derry city and only takes 10 minutes walking to get to the centre. Staff very pleasant and helpful

Nothing!

Beautiful hotel, staff amazing everything was perfect

Nothing

Excellent check in service by Emma i think it was? Got full tour of spa before using so we knew what everything was We were celebrating a birthday and we’re given complimentary cakes and buns- it was a really nice gesture. Rooms were absolutely spotless Location couldn’t be better

Nothing- everything was perfect

Breakfast was excellent … great selection and quality of food. Evening meal also excellent … service at both was professional, quiet and friendly. On arrival greeted by friendly, nicely spoken and professional reception staff. Housekeeping staff were friendly and very efficient.

The lead from the hairdryer is too short and doesn’t allow you to use the mirror The spa was lovely but limited loungers. The shampoo, conditioner and soap in shower were lovely but it was impossible to tell which was which as they are in black bottles with writing printed in black … it was impossible to read. Went to use gym but smelt of sweat as soon as we opened the door.

Breakfast was delicious and good choice

Thought the charges for a late checkout are a bit high

The location was great and central. There was plenty of parking and easy to find. The staff were all lovely and ever so helpful from check in to ordering drinks and coffees in the bar and restaurant. The room was lovely, spacious and clean with everything I needed for a nights stay. I wish I had enough time to make use of the spa facilities.

Nothing

Welcome when I checked in, was late at night and didn't feel very welcome. It is ridiculous that parking is charged additionally for residents, regardless of duration.

Staff were lovely, we had lunch but not a varied menu. The hotel is beautiful and views were amazing

Getting a drink after 11-30 was a big problem. The whole incident with the bad mannered manager put a dampener on a few of our party’s stay

Fantastic Stay at the Ebrington Hotel, friendly staff, beautiful food and fab location! Many thanks also to Ryan at reception for the smooth check in!

Great location, great staff. Good food in the bar. Comfortable room. Excellent breakfast.

Nothing!

Good location. Decor was excellent

Air Con was not working in the room

The staff is absolutely amazing, always trying to help, so we’ll educated, smiling… I spend more than 189 days a year in nice hotels and this one is fantastic.

In the shower, it is hard to see the labels on the black shampoo/Condi/shower gel dispensers. At least with my not so young eyes…

Clean, airy hotel with some nice design features. Rooms nice if a little small.

A lot of staff running around like headless chicken (some staff were great). Walked out of bar at lunchtime after being ignored for nearly 15 mins. There was only one other person at the bar and 3 staff! Later on gave it another go and staff couldn’t have been nicer or friendlier. Same story with check in. Breakfast was all just a bit hap hazard, and not amazing if I’m honest. Spa was small and very busy.

Lovely finishes and location.

Our A/C had issues and was re-set about 5 times before it began working.

From the minute we walked into the hotel our stay was excellent. The aroma as you walk in the door sets the mood of a place of luxury and relaxation. The interior is beautiful with a cosy ambience. The was gorgeous will all necessary amenities and a luxurious bed. Couldn’t recommend it more!

It was very comfortable and tasteful furnishings

No complaints

Everything, from the decor ,friendly front of house staff, drinks in the bar. Bar staff, the rooms. Everythng was great.

The carpark for staying in the hotel isn't very well signposted. Minor as its a great carpark, we just drove round to the hotel first to find out where to park.. bt very minor...

Breakfast was of a very good standard.Very friendly staff,food was excellent.

Room was small for price, pillows were very high.Hard to sleep on.didn't like the bathroom soaps.