Very near city center

Very small rooms

The house is within walking distance to the city centre. Free parking a few hundred meters further down the road. We had the room with an enormous wood carved bed.

The hot water didn't work. The coffee maker didn't work also. The sink in the toilet is too small to be able to properly wash and brush your teeth. There are no accessible electric plugs. There was a lot of noise in the street in the early morning as people were cleaning the empty lot in front of the house. There is no Breakfast opportunity. Before you come you have to fill in a form. They didn't respond to our questions beforehand about check-in and free parking. In conclusion the price doesn't match the quality.

The room was lovely, really clean and cosy. Host was very polite and informative about the area.

It was a shame about the parking situation but luckily we did not get a ticket

Location

Location was brilliant

The hotel was conveniently close to the city centre just a couple of minutes walk from Westgate gardens. There's no parking on site but we managed to park about two hundred metres away on the same road where parking restrictions were less restrictive. The room was nice and clean but the bed mattress was a bit harder than we're used to, it was okay though but if you like a soft mattress it wouldn't have been ideal (can only vouch for our room obviously). There were tea/coffee making facilities in the room and the bathroom was nice and clean. We had a lovely night's rest as the road outside is quite quiet (well on Sunday at least). We were greeted by a friend of the owner, he was very polite and helpful so we felt very welcome from the start.

The bed mattress was a little too hard for my partners liking but that said we both slept well. There was a coffee machine with pods but would have preferred a small kettle really (this is just a personal preference though).

The person I spoke to on the phone

he member of staff I spoke to over the phone before I travelled was very pleasant. However, we needed to message the owner as my car has broken down prior to our visit and wanted to delay our stay for a week or so. The owner was away on holiday but replied refusing to accommodate my request. So I borrowed a friends car and drove from London. When I reached the area I was unable to find the property as it wasn’t signposted so I called and spoke to the same gentleman. He was very helpful before and asked him where the property was and where I could park? He said I couldn’t park close by because there was no parking and directed me to a private car park which is permit only. I questioned why the property was advertised with free parking on booking.com and he admitted that it shouldn’t really be on there. I was not happy to park my friends vehicle on private land. I explained that I would not be staying as I felt anxious leaving of the vehicle on this private property and how disappointed I was that this was not clearly stated on the advertisement, so I drove back to London, I was incredibly disappointed with the whole experience and would not recommend and will be escalating this to booking.com, as I feel it’s incredibly misleading to future visitors as it clearly states free parking on the advertisement.

The location was ideal as its only 5 minutes walk away from the busy streets, , shops /restaurants/pubs/Theatre The property is in a quiet street so got a good nights sleep .would we return ? yes we would .

The bed was a bit on the hard side , could do with a topper on it. other than that all good

The white towel has turned grey. It should have been eliminated long ago. As a foreign tourist, I drove on the first day in the UK and didn't understand the British parking regulations. The hotel uses public parking spaces. My English is not very good, and the landlord's explanation is not too patient, which makes us look like fools.

Nothing totally disappointed very dirty place :(

Paid 109 for jacuzzi that didn't work no hot water for a bath the bedding was dirty the bedside draws was broken and cracked no remote for TV outside bedroom door looked like a work sight had to fill bath with a kettle :( Then to be told they couldn't change rooms for me and now to be told no refund will be paid I have mobility issues and copd this is not good enough DISGRACEFUL

Clean, cozy place with, a great bathroom Towels, small shampoos, and shower gels included Coffee machine with two capsules for both coffee and hot chocolate It’s incredible how much you’re getting for so cheap

very central location on a nice quiet residential street clean but compact room, very nicely decorated with tea making facilities. modern clean bathroom with plenty of fresh good quality towels and complimentary toiletries.

no free street parking - had to pay for meter. Jacuzzi bath that we didn't use - would have preferred walk in shower. Room very compact but good layout and fine for our 1 night stay.

The location was good.

It was a very small room, barely large enough for 2 large suitcases because of the amount of furniture in the small room. There was also a jacuzzi bathtub which didn't work. Very frustrating. It was also very hot in the room and there were no fans nor A.C. and when the one window in the room was open, I heard people talking and outside noises all night. I would not recommend this place.

The bed was very comfy and the room was clean. The coffee machine was a great addition. Plenty of fresh towels was also really good. The hotels location was perfect too and the late checkout of 11am was great.

The smell as you came through the front door and within the hallways was awful. Like a pet smell. Fortunately the bedroom did not smell like it but it wasn't very nice as you came in and out of your room. The TV remote did not work. The actual advert on booking.com had very limited details. I was unsure what facilities there could be and was actually very happy to see towels and toiletries on offer, as well as a hairdryer and a coffee machine. The advert could certainly do with some more detail for those that like to know what is in the room.

Location was great, no parking on site or around site, we ended up parking in the station car park. £10 for 24 hours. Check in was easy and we were able to check in at 13:45 which was great. Check out was easy just leave the keys at the desk and go. Very clean room. Bed was abit hard but we slept fine. Great for an over night stay

Very warm and there wasn’t a fan or and air con. But we didn’t ask to be fair so possibly ask and they may supply a fan

Our host was great and really helpful. We stayed 1 night, first visit to Canterbury. Really short walk from station and great location. Lovely room. No problems.

Nothing, it was great.

A five minute walk from the West Gate, this property is close to the main streets of the city centre. The bed was comfortable, and the host put tea, coffee, and nice bathroom supplies out for guests.

This property is essentially a home converted into room only accomodation, the facilities are decent, but there is no sound proofing, and the plumbing isn't great, the room above leaked into our room, and the wall behind the bed was soaked when we woke up. There is no parking, unless you by chance stay overnight on a Saturday, and there's single yellow lines outside, so you can park.