the worst stay experience I have ever had! The room is super compact, can not even open my luggage. The most ridiculous thing is there’s boiler in the room! So it’s super noisy, the sound is unbearable, can’t sleep during the night! And there’s some weird rain drop sound as well. The blind in the room can’t block the light, so it’s super bright in the morning. Got up everyday at 6 when the sun comes out. So if you want to have good rest, just stay away

I’ve prepaid and confirm a studio suite for 14 nights. I have study the hotel.com website and Hinzan’s website to make sure the room is suitable for my long style . And, I’ve confirmed with Hinzan two times that bathtub is available in the room . (Studio suite have bathtub) However , I was assigned in a small room which is called penhouse suite which is smaller and without bathtub. Hinzan said the mistake was made by hotel.com. Very disappointed coz the room rate is high during peak season .