establishment was clean and staff were friendly.

there were no shampoo and soap in the bathroom and air-condition was hot.

Staffs are accomodated.

I tell them my problem in the toilet bowl the following day when I started to check-in. I stayed there for 5 days and 4 nights but they don't have initiative to fix it. I needed to go to my friend hotel in order for me to use restroom. They keep on accomodating guest and providing good service but they just let me suffer and don't have initiative to transfer me in other room. 3 stars!

Don't expect breakfast too much. NO HOT WATER FOR SHOWER! NO HOT WATER FOR SHOWER! NO HOT WATER FOR SHOWER!

The staff are friendly

The linens has stood the test of time.It looks old. The rooms needs to be renovated. Sockets not working properly.

The location is great. It is close to restaurants and convenience stores.

The shower in the bathroom needs fixing. It is working, but not in the usual on/off operation. The water that comes out has a weird smell of rust, too. I also didn't like the loudness of the aircon. 😔

none

none, tv not working, no water. The receptionist was not friendly, especially during check-in, and even suggested to cancel my booking because my room booked is deluxe and they don't have it available. When inteported the TV is not working, they can't fix it so she again suggested to cancel my booking. terrible indeed!

The staffs are very accomodating,they help us with our stuff. The rooms are very spacious and clean.

The elevator is not functioning and the videoke outside at the bar is too loud the whole night.

I guess the location as this was the main reason why I booked this hotel.

We checked in last Feb 25 past 4pm and got 2 rooms. I booked 2 balcony rooms but when we got there the front desk staff told us that there’s no more available rooms and she was disappointed that Booking.com did not check with them first if there’s still available room. After checking she then gave us 1 balcony room on the 3rd floor and 1 “upgraded” room on the 2nd floor. That room has 2 beds but was advised that we can only use 1 bed despite having two beds on that room saying that we’re originally booked for balcony room and not that room. The room on the 3rd floor the toilet bowl is clogged and not flushing and overflowing it was so grossed. TV and telephone are not working. Wifi is so slow and I have an online exam by 7pm. The kettle was also not working as I tried to use it because I want to drink coffee. Tried to ask for a refund but the front desk said she cannot decide. Given the experience we left the hotel at 6pm and advised the front desk that we're transferring to nearby hotel. She recommended Azurro hotel thanks to her though. The next day I came back asking for the refund but instead I was given a number of their boss. I called and texted and demanded a refund but she refused as she said things could have been fixed. We don't have time to wait for the staff to resolve the issues as it should be all working in the first place. Guests must not bear all the inconveniences. We have stayed at different hotels here and abroad as we are a frequent traveler and I could say that this had been the worst experience.