The staff were very helpful during the check in process as they were willing to walk us through the process. They also hand carried our many bags to the room and explained the policies of the hotel to the max. Room was very clean and everything looked brand new, amenities were fully stocked in the room and we didn't have to grab them from the front desk. Lift tickets for Sanosaka can be purchased right at the front desk at greatly discounted rates and the small rental storeroom also was very helpful in getting basic gear for beginners and helping to skip the lines at the lifts!

The onsen was not free but that may have been due to us not checking the fine print properly. We would have liked to utilize the bath but there are many in the area so it was not such a big deal.

Lovely staff, all really friendly and helpful. Really spacious hotel so much room to relax throughout the place and an excellent private onsen facilities. Really cool location, I enjoyed the picturesque drive to and from the hotel each day. Top notch gear room to store your equipment overnight and dry etc they even seemed to have very nice rental gear if you don’t have your own. Also 24/7 free coffee pod machine to use as much as you like!

Maybe a lil more atmosphere but that really depends and relies on the current guests staying there at any time so can’t really fault the hotel for that.

Recently renovated - room is very spacing , shower is very good !

Staff seems not familiar with facilities One way driving route to hotel - not suggest for someone are holiday driver