Left with back pains, dirty feet, angry, frustrated and amazed how out of date, rude, uneducated, barely speaking a bus stop English, the entire staff was. Zero service! I will be submitting an official complaint to the upper management after this,for the abuse and stress me and my mother at the age of 70 received. The hotel staff is self entitled, they lock the premises doors and will not serve you in the inner yard garden of the hotel, or the farther reaches of the hotel area, because and I quote "It is too cold for us to bring you your order outside". Zero effort on making the guests feel welcome, being arrogant and stressing out a 70 year old lady, because she wanted to take her glass of wine in the hotel garden and not drink it in bar area. The bartender was Joseph at Alpha hotel Lousanne Switzerland along side with his colleague Sintia. Iv had far better experiences in hostels and mountain cottages then in this joke of a hotel! For all of you that bothered reading so far, he is a short list of all the issues: 1. Burnt and warn out furniture in the hotel rooms 2. Clean up service doesn't show regularly at the start of the day( had to wait half of the day for new towels) 3. Room access plastic cards regularly deactivate ( had to reactivate it 3 out of 3 days we were there) 4. No 'one time use" hotel slippers provided ,u gotta walk bare foot in the room 5. You can't have an open tab on your hotel room reservation! 6. If you order anything you gotta pay on the spot regardless if you are still in the premises, meaning you order 3 beers, you will pay 3 times, instead of a total bill, when you leave! What a joke! 7. Staff locks the doors to the garden area of the hotel! 8. Staff won't serve you in the garden area 9. Unprofessional, lazy, slow and unhelpful staff all round! 10. Zero assistance even when asking for management on the spot, while referring to feedback/complaint cards found in your room, p.

Left with back pains, dirty feet, angry, frustrated and amazed how out of date, rude, uneducated, barely speaking a bus stop English, the entire staff was. Zero service! I will be submitting an official complaint to the upper management after this,for the abuse and stress me and my mother at the age of 70 received. The hotel staff is self entitled, they lock the premises doors and will not serve you in the inner yard garden of the hotel, or the farther reaches of the hotel area, because and I quote "It is too cold for us to bring you your order outside". Zero effort on making the guests feel welcome, being arrogant and stressing out a 70 year old lady, because she wanted to take her glass of wine in the hotel garden and not drink it in bar area. The bartender was Joseph at Alpha hotel Lousanne Switzerland along side with his colleague Sintia. Iv had far better experiences in hostels and mountain cottages then in this joke of a hotel! For all of you that bothered reading so far, he is a short list of all the issues: 1. Burnt and warn out furniture in the hotel rooms 2. Clean up service doesn't show regularly at the start of the day( had to wait half of the day for new towels) 3. Room access plastic cards regularly deactivate ( had to reactivate it 3 out of 3 days we were there) 4. No 'one time use" hotel slippers provided ,u gotta walk bare foot in the room 5. You can't have an open tab on your hotel room reservation! 6. If you order anything you gotta pay on the spot regardless if you are still in the premises, meaning you order 3 beers, you will pay 3 times, instead of a total bill, when you leave! What a joke! 7. Staff locks the doors to the garden area of the hotel! 8. Staff won't serve you in the garden area 9. Unprofessional, lazy, slow and unhelpful staff all round! 10. Zero assistance even when asking for management on the spot, while referring to feedback/complaint cards found in your room, p.

Lärm

Personal beim Empfang: Freundlichkeit hielt sich in Grenzen. Sehr undeutlich gesprochen. Desinteressiert.

Hôtel moderne, agréable et très bien situé (proche de la vieille ville et de la gare). Accueil sympathique (réception et petit déjeuner). Parking très proche. Chambre agréable et sobre au dernier étage avec vue sur le lac Léman. Petit déjeuner très copieux et varié. Demander le pass transports pour utiliser le bus, métro, et train ce qui est très pratique pour se déplacer dans tous les quartiers un peu excentrés et notamment se rendre à Lavaux pour visiter les superbes vignobles avec vue sur le lac et les montagnes Hôtel parfait pour une étape.

Midden in centrum Lausanne, ook goede beveiligde parkeergarage

Niets

L'hôtel et la chambre étaient encore plus beaux que ce à quoi nous nous attendions. Extrêmement propre, bien décoré, confortable et bien situé. La plupart des membres du personnel sont aimables.

J'avais fait une demande spéciale pour la chambre qui n'avait pas été réalisée alors que j'avais bien reçu un email de confirmation. Quand j'ai voulu appeler la réception, personne ne répondait. Ce n'est qu'au bout de mon 4e appel que la réceptionniste a enfin daigner répondre et elle était extrêmement désagréable. Je n'ai eu droit à aucune excuse et elle m'a parlé de façon très insolente. Je regrette de ne pas avoir pensé à lui demander son nom pour la signaler à la direction. Un tel comportement aussi peu professionnel est inadmissible.

Location, very clean and comfortable , modern and updated rooms and facilities. Very nice and helpful staff.

I stayed at the Alpha Hotel for a few nights and absolutely loved it. The location is fantastic—just a short walk from the train station, making it super convenient. The lobby is functional and welcoming, a great spot to relax with your laptop or catch up with friends. The room was both stylish and comfortable, with an exceptionally cozy bed that gave me one of the best sleeps I've had in a while. The hotel is also impeccably clean. If I return to Lausanne, I’ll definitely choose to stay at the Alpha by FassBind again!

nothing