The climate in the hotel was so hot and there was no air conditioning. We asked for 2 twin beeds and they gave us a room with one king bed. Employees said there was not advise about this requirement from hotels.com. There was a group of school's children so noisy during the breakfast and at night. All the rest was ok.

The climate in the hotel was so hot and there was no air conditioning. We asked for 2 twin beeds and they gave us a room with one king bed. Employees said there was not advise about this requirement from hotels.com. There was a group of school's children so noisy during the breakfast and at night. All the rest was ok.

Unfortunately, my only recourse for a bad experience "out the gate" is to leave a bad review here. I made a reservation several days in advance - clicked book, and immediately realized that I had accidentally entered an extra day than I meant to. I wrote to ex pedia to try to correct the situation within 5 minutes of making the mistake, and they reached out to the property on my behalf. They could not refund or all me to cancel. I tried calling the property myself, thinking that if I spoke to another human, they might understand the mistake better. The woman I spoke with was very kind and sympathetic, but told me there was nothing to do, and that I had to p ay for the extra night. Definitely disappointing, for all parties, I'm sure.

Unfortunately, my only recourse for a bad experience "out the gate" is to leave a bad review here. I made a reservation several days in advance - clicked book, and immediately realized that I had accidentally entered an extra day than I meant to. I wrote to ex pedia to try to correct the situation within 5 minutes of making the mistake, and they reached out to the property on my behalf. They could not refund or all me to cancel. I tried calling the property myself, thinking that if I spoke to another human, they might understand the mistake better. The woman I spoke with was very kind and sympathetic, but told me there was nothing to do, and that I had to p ay for the extra night. Definitely disappointing, for all parties, I'm sure.

Property was close to the train station , but if I returned to the area I would choose somewhere else to stay next time personally

Property was close to the train station , but if I returned to the area I would choose somewhere else to stay next time personally

Everything was great. The area is quiet and safe. Nice surrounding. Room was clean and spacious. Nice bathroom with nice design. Great breakfast for 10euro per person. Everyone was too friendly and kind. 10 min by car from Siena's centre. Recommended.

Everything was great. The area is quiet and safe. Nice surrounding. Room was clean and spacious. Nice bathroom with nice design. Great breakfast for 10euro per person. Everyone was too friendly and kind. 10 min by car from Siena's centre. Recommended.

We were in town for a wedding. Our room was nice and clean. Breakfast was decent and the staff were cordial. Our room was warmer then we’d like even at the coolest temperature setting, it never got close to 23 degrees Celsius. Overall, a pleasant stay.

We were in town for a wedding. Our room was nice and clean. Breakfast was decent and the staff were cordial. Our room was warmer then we’d like even at the coolest temperature setting, it never got close to 23 degrees Celsius. Overall, a pleasant stay.

Good room clean and easy parking.

Good room clean and easy parking.

The hotel is nice, the rooms are kind old.

The hotel is nice, the rooms are kind old.

Very upscale hotel. Comfortable and roomy. Showers were very large and nice, especially in Europe! Cost-effective as well, probably because it is “off-season.” Front desk staff spoke English very well, and were extremely nice and helpful. I would skip the breakfast, though, and get something from a coffee bar.

Very upscale hotel. Comfortable and roomy. Showers were very large and nice, especially in Europe! Cost-effective as well, probably because it is “off-season.” Front desk staff spoke English very well, and were extremely nice and helpful. I would skip the breakfast, though, and get something from a coffee bar.

The room was clean and the staff was very helpful and friendly. There is a bus stop in front of the hotel. We also enjoyed the breakfast every morning.

The room was clean and the staff was very helpful and friendly. There is a bus stop in front of the hotel. We also enjoyed the breakfast every morning.

Front desk was good at check in. The room clean and comfortable. We had a dinner reservation (due to Covid) and showed up at the set time only to wait for 30 minutes because they couldn't find a reservation. The waitress was going to get us a table and sat us in the bar with NO bartender only for her to forget about us. We went to the front desk and the night shift lady just shrugged her shoulders and told us there was food at other places down the road.

Front desk was good at check in. The room clean and comfortable. We had a dinner reservation (due to Covid) and showed up at the set time only to wait for 30 minutes because they couldn't find a reservation. The waitress was going to get us a table and sat us in the bar with NO bartender only for her to forget about us. We went to the front desk and the night shift lady just shrugged her shoulders and told us there was food at other places down the road.

The hotel is reasonably priced and conveniently located to downtown Siena and it’s wonderful historic sites

The hotel is reasonably priced and conveniently located to downtown Siena and it’s wonderful historic sites

The bathtub’s faucet is not working well. The bathroom should be renovated. Breakfast was nice. Pillows were very good.

The bathtub’s faucet is not working well. The bathroom should be renovated. Breakfast was nice. Pillows were very good.

You get what you pay for. Our bathtub was dirty with hair & the staff wasnt the friendliest. Room & stay overall good.

You get what you pay for. Our bathtub was dirty with hair & the staff wasnt the friendliest. Room & stay overall good.

Room was ok. Very loud by the lobby. Breakfast was delicious and great quality. Bathroom was in desperate need of a renovation

Everything was great except the WiFi was very bad. Otherwise a very good hotel.

Everything was great except the WiFi was very bad. Otherwise a very good hotel.

Great hotel, great location, lovely breakfast and friendly staff! Parking was also a good bonus!