Staff was excellent. However, the room floor was dirty and hadn't been mopped or vacuumed. You could see dirty water spots in the bathroom area. There was items, i.e., paper clips or safety pin under the settee. There wasn't any liners in the trash cans. There are no eateries in walking distance of the hotel. The only place to dine was the hotel restaurant which was nice but expensive & limited menu. Also there was an added fees on my bill. I was expecting my total rate to be $198/night including fees & taxes as listed on Expedia. It was higher,

No complimentary water; menu was limited and room was very dark.

No complimentary water; menu was limited and room was very dark.

Whenever I am down in Dallas, I stay at this hotel. The staff is very friendly. The room is fine. Everything is very clean. I would recommend it.

Whenever I am down in Dallas, I stay at this hotel. The staff is very friendly. The room is fine. Everything is very clean. I would recommend it.

Initial impressions were all awesome. Easy check in, very clean room, beautiful pool & hot tub. By 10pm, I had already decided to plan a return trip. And then it all fell apart. Somewhere between 10-midnight we started hearing loud strange noises that we couldn’t identify. It sounded like an electrical saw on metal. Seemed like a strange time for maintenance to be happening or maybe there was some kind of maintenance emergency. Then during the night the toliets stopped flushing completely, then started backing up. I had a dilemma of dealing with my sleeping grandson, or “waiting “ which ended when my grandson woke up at 8, and had to go. Quickly got dressed and headed for the lobby to use the lobby restrooms. No such luck… closed for cleanup. We were told we might be able to use restrooms on the 3rd floor. No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing

Initial impressions were all awesome. Easy check in, very clean room, beautiful pool & hot tub. By 10pm, I had already decided to plan a return trip. And then it all fell apart. Somewhere between 10-midnight we started hearing loud strange noises that we couldn’t identify. It sounded like an electrical saw on metal. Seemed like a strange time for maintenance to be happening or maybe there was some kind of maintenance emergency. Then during the night the toliets stopped flushing completely, then started backing up. I had a dilemma of dealing with my sleeping grandson, or “waiting “ which ended when my grandson woke up at 8, and had to go. Quickly got dressed and headed for the lobby to use the lobby restrooms. No such luck… closed for cleanup. We were told we might be able to use restrooms on the 3rd floor. No clean flushable toilet available but when a 10 year old has to go, you use what’s available…gross. Was told at checkout that the situation started out as “planned” maintenance but then a pipe burst or was broken. I get it stuff happens , unexpected events occur but no toliets for many hours at a premium hotel is unacceptable. No contingency plan? No notice under the door or at checkin about loud late hour maintenance planned? No good information about where we could “go” until it’s repaired? And no offer of compensation at checkout. We checked out earlier than planned to drive next door at the children’s hospital to use their lobby facilities. Very disappointing

Like it was near downtown Dallas close to everything

Clean and nice property.

Clean and nice property.

Like it was near downtown Dallas close to everything

Nice stay, will definitely come back. Love the restaurant, just a little pricey.

Nice stay, will definitely come back. Love the restaurant, just a little pricey.

Nice bar and clean modern rooms

Nice bar and clean modern rooms

Really nice staff where nothing was too much trouble. Any problems get solved quickly.

Really nice staff where nothing was too much trouble. Any problems get solved quickly.

Had a water leak in my room

Had a water leak in my room

Hotel was clean, staff was friendly and I had breakfast at the restaurant every morning. I wish I could have opened a window for fresh air. I would stay there again.

Hotel was clean, staff was friendly and I had breakfast at the restaurant every morning. I wish I could have opened a window for fresh air. I would stay there again.

Excellent facility and helpful staff

Excellent facility and helpful staff

The Hotel is great, clean and best breakfast ever

The Hotel is great, clean and best breakfast ever

Great stay, was in town for a vollleyball tournament, great place to stay. Staff was great!!

Great stay, was in town for a vollleyball tournament, great place to stay. Staff was great!!

We were there for a seminar. Food services for the event were excellent. Elevators were VERY swift and efficient for a 30-story hotel.

We were there for a seminar. Food services for the event were excellent. Elevators were VERY swift and efficient for a 30-story hotel.

The hotel is beautiful and the staff were very helpful. The restaurant on the first floor was wonderful. We ate there every night as we were snowed in, but it was great because the food was awesome.

The hotel is beautiful and the staff were very helpful. The restaurant on the first floor was wonderful. We ate there every night as we were snowed in, but it was great because the food was awesome.

Nice hotel but we requested they make up the room on the second day and we were told it would be done. They did not do it. I called back and they said that they only tidy up the room every three days. So tired of hotels, not cleaning the room every day. Next hotel we book, we will confirm the rooms are made up daily. If not, I prefer to stay at a vrbo property.