The room was invested with cockroaches!! I told the frint desk and they gave me a can of Raid bug spray, but did not offer to do anything else, not even reduce the room rate.

The room were clearly not up to Wyndham standards. I assumed it was unfinished remodeling as noone mentioned the condition of the rooms until i checked out. I asked if management knew the rooms were subpar and that is when i was informed of contract issues and hurricane damage. Someone should have communicated with me sooner I was very upset of the lack of communication.

This place is a dump and poorly managed. The stairways are chained off (how can the fire dept allow that?). No blankets. Tiny double beds (not queens) with small pillows. Fake hardwood floors that amplify every sound. A ridiculous pre checkin prices that you completely repeat when you arrive. Checkin at 4pm becomes a stampede with the line out the front door, again, what was the purpose of a pre-checkin f I must still wait in line? Chaos.

Room was dirty. Trim held up by tape. No comforter, only 1 sheet provided. Stains on sheets. Stairs unusable/broken. All the concrete was very slippery. We made a noise complaint about guest outside yelling and staff took care of it in a timely manner.

I arrived at 5:30pm on 12/7; told elevator was not working and only available rooms were on the 3rd floor. When I explained I had knee replacement in both knees along with open heart surgery last year they told me they had already worked at finding first floor rooms but none were available. They said they would help carry my luggage, which they very nicely did. I leave on cruise 12/8 which is why I booked hotel so close to port. My suitcase very heavy as is my 1 carry-on. I asked why customers were not notified & was told they don’t call them. I explained I booked thru hotels.com and they told me they didn’t notify them either. The lobby was filled with 40+ bankers boxes stacked up. They said new owner was renovating hotel including new elevator. I was charged full amount-they didn’t offer discount for this unreal accommodation. Room offered couldn’t be opened with reg keys only master. They moved me to room next door. Initial room smelled moldy. Heat unit in new room unbelievably noisy-it’s cold outside. This hotel made me feel very uncomfortable and I was a little afraid to go out. I hadn’t eaten since a small breakfast but didn’t want to go up/down stairs so hid in room basically and ate the bag of chips, water they gave me and a cookie I had for dinner. Reception people and helper were very nice but this was an awful situation whether I’m partially disabled or not.

The check in staff was very friendly. The hotel itself was definitely not the nicest. We stayed in 2020 and loved it. It’s gone way downhill. The beds were very comfy however we found a bed bug as well as a roach. One lamp shade was covered in mold. There was white powdered on the lower part of the walls. Guests were outside our door after 11pm yelling and smoking pot. The room itself definitely shows it’s wear but wasn’t terribly minus the bugs. Won’t stay again.

The staff was unfriendly. The hotel is in horrible condition. Baseboards are peeling away. The walls are cracked. The beds are uncomfortable. The pillows are old and well. We will not stay here again

checking-in the lobby was full of boxes that was blocking the front entrance. Now, our rooms one room had no blanks on the bed we had to get them from the front desk, the baseboards in the rooms either had no baseboards or they were laying on the floor. we had no room service again we had to go the front desk and get clean towels. One room the floors was dirty with sand and trash.