I was not going to write a poor review as I know it can and may affect the people who currently work at the property. However… when I was checking out, the desk agent didn’t even apologizing for; 1) me having the change rooms 3 times on the first night checking in; at 2AM because two smelled like cigarette smoke and one smelt like Mold. The manager even had to come with me on the third try and still the room they “upgraded” Me too (same type of room as before, smelt as well. The next morning I had to bring the head of housekeeping into my room where they “shampooed it” but it still stank like cigarettes 2) after moving to another room, the floors water machine was broken, the desk light was broken, and the room wasn’t clean at all. 3) pain chipping on not one but most of the doors 4) the assistant manager gave me his card and asked him to email him if I had any problems after moving rooms 4 times!!!! He didn’t bother replying Anadaz should be ashamed that this property relies on the history of the old school Rock and roll vibe to tourists who don’t care and smoke in the rooms anyways Anyone looking to stay here, good luck with the smells and the staff that acted like they couldn’t care less Never again at anyone of your proprieties with your hotels.

I was not going to write a poor review as I know it can and may affect the people who currently work at the property. However… when I was checking out, the desk agent didn’t even apologizing for; 1) me having the change rooms 3 times on the first night checking in; at 2AM because two smelled like cigarette smoke and one smelt like Mold. The manager even had to come with me on the third try and still the room they “upgraded” Me too (same type of room as before, smelt as well. The next morning I had to bring the head of housekeeping into my room where they “shampooed it” but it still stank like cigarettes 2) after moving to another room, the floors water machine was broken, the desk light was broken, and the room wasn’t clean at all. 3) pain chipping on not one but most of the doors 4) the assistant manager gave me his card and asked him to email him if I had any problems after moving rooms 4 times!!!! He didn’t bother replying Anadaz should be ashamed that this property relies on the history of the old school Rock and roll vibe to tourists who don’t care and smoke in the rooms anyways Anyone looking to stay here, good luck with the smells and the staff that acted like they couldn’t care less Never again at anyone of your proprieties with your hotels.

The staff was awesome. The pool was always closed during our stay. The area is very eclectic so know that before you book.

The staff was awesome. The pool was always closed during our stay. The area is very eclectic so know that before you book.

Really disappointing stay. First the positives. The location is good if you are doing a variety of LA places to visit, ie the Studios, Santa Monica, Beverly Hills, Dodgers etc. the staff (with the exception of one) were really nice and friendly. Now the downsides - firstly the rooftop pool (which was one of the reasons we booked it), they sell day passes to non hotel guests, and during our six day stay we only managed to get a lounger once. One day it was completely shut (for a private party) and Friday and Saturday it is packed with party goers (100+), so our kids were disappointed to say the least. So it’s a party hotel right ? Not quite. The bar downstairs (called “The Riot House”) closed at 9pm if not early some nights, and the barman is rude and lies about the opening hours. The final negative which wasn’t great was we couldn’t get into our room until 5.30pm on our arrival day , which after a 12 hour flight is less than ideal. The management eventually gave us one night free (charged for 5 instead of 6) and waived the destination fee so in the end it was an ok outcome but wanted to post this to make sure other families don’t fall into the same trap re the pool or if like to sit in a hotel bar playing cards etc in the evening. We spent most of our late evening in our room.

Really disappointing stay. First the positives. The location is good if you are doing a variety of LA places to visit, ie the Studios, Santa Monica, Beverly Hills, Dodgers etc. the staff (with the exception of one) were really nice and friendly. Now the downsides - firstly the rooftop pool (which was one of the reasons we booked it), they sell day passes to non hotel guests, and during our six day stay we only managed to get a lounger once. One day it was completely shut (for a private party) and Friday and Saturday it is packed with party goers (100+), so our kids were disappointed to say the least. So it’s a party hotel right ? Not quite. The bar downstairs (called “The Riot House”) closed at 9pm if not early some nights, and the barman is rude and lies about the opening hours. The final negative which wasn’t great was we couldn’t get into our room until 5.30pm on our arrival day , which after a 12 hour flight is less than ideal. The management eventually gave us one night free (charged for 5 instead of 6) and waived the destination fee so in the end it was an ok outcome but wanted to post this to make sure other families don’t fall into the same trap re the pool or if like to sit in a hotel bar playing cards etc in the evening. We spent most of our late evening in our room.

The room was spacious. The staff was friendly and knowledgeable. Would definitely return!

The room was spacious. The staff was friendly and knowledgeable. Would definitely return!

Property is conveniently located near Beverly Hills and Melrose, which were some areas we needed to visit during our stay. Unfortunately our room smelled of cigarettes and our shower was clogged when using and toilet was running the entire night. The noise of the toilet kept us up. Not worth it, when you’re paying those kind of rates a night. Would stay at the Pendry next time for a few extra dollars.

Property is conveniently located near Beverly Hills and Melrose, which were some areas we needed to visit during our stay. Unfortunately our room smelled of cigarettes and our shower was clogged when using and toilet was running the entire night. The noise of the toilet kept us up. Not worth it, when you’re paying those kind of rates a night. Would stay at the Pendry next time for a few extra dollars.

Highly recommend the Andaz! Fun, historic property in a great location - and the snacks in the looby were a nice touch. :)

Highly recommend the Andaz! Fun, historic property in a great location - and the snacks in the looby were a nice touch. :)

This hotel was great. A few things I wish I knew before traveling: the pool was not exactly for kids (think more Vegas pool party than chill lay by the pool) and parking was $70 per night.

Nice hotel

Nice hotel

This hotel was great. A few things I wish I knew before traveling: the pool was not exactly for kids (think more Vegas pool party than chill lay by the pool) and parking was $70 per night.

Close to everything but the bar is kinda slow definitely not the place I expected

Close to everything but the bar is kinda slow definitely not the place I expected

Never mention about parking from the web, and the cost of parking is very expensive

Never mention about parking from the web, and the cost of parking is very expensive

Incredible hotel, we came for the rock and roll history and fell in love with the service and staff. We arrived late and all the systems were down (due to the crowdstrike outage) however there was no heightened levels of stress from the staff who calmly explained the situation and handled everything. Because of the outage they were unable to get our room ready and had to upgrade us! We were upgraded to a suite it was incredible and I could have sat in the balcony/sun room watching sunset blvd all day! Everyone in the hotel was super friendly, helpful, and all-round pleasure. Cocktails in the pool bar were excellent and we loved Brian, he was so good at his job! This hotel is up there in our top hotels globally if you are visiting West Hollywood I wouldn't consider anywhere else!

Superior customer care and excellent access to shopping and restaurants

Superior customer care and excellent access to shopping and restaurants

Incredible hotel, we came for the rock and roll history and fell in love with the service and staff. We arrived late and all the systems were down (due to the crowdstrike outage) however there was no heightened levels of stress from the staff who calmly explained the situation and handled everything. Because of the outage they were unable to get our room ready and had to upgrade us! We were upgraded to a suite it was incredible and I could have sat in the balcony/sun room watching sunset blvd all day! Everyone in the hotel was super friendly, helpful, and all-round pleasure. Cocktails in the pool bar were excellent and we loved Brian, he was so good at his job! This hotel is up there in our top hotels globally if you are visiting West Hollywood I wouldn't consider anywhere else!

The young lady that took care of us at check-in was fantastic. Very knowledgeable and helpful. It was a great way to start the visit after being on the road.

The hotel was lovely, great location. Staff was very friendly. Helpful restaurant recommendations. Housekeeping was sweet and very thorough - Lourdes was lovely. Thought the rate included parking but it did not unfortunately.

The young lady that took care of us at check-in was fantastic. Very knowledgeable and helpful. It was a great way to start the visit after being on the road.

The hotel was lovely, great location. Staff was very friendly. Helpful restaurant recommendations. Housekeeping was sweet and very thorough - Lourdes was lovely. Thought the rate included parking but it did not unfortunately.

When booking a hotel with a pool, a guest expects full access. However, that is not the case here. The hotel sells day passes, chairs and cabanas fill up quickly and on a beautiful day you’re out of luck. On a separate day when I did find a chair, I found the bartender rude regarding even sharing a menu prior to food advice opening at 12:30. The bathroom in the room needed painting with some spots peeling. On the plus side, the restaurant in the hotel was good and the housekeeping staff was lovely.

When booking a hotel with a pool, a guest expects full access. However, that is not the case here. The hotel sells day passes, chairs and cabanas fill up quickly and on a beautiful day you’re out of luck. On a separate day when I did find a chair, I found the bartender rude regarding even sharing a menu prior to food advice opening at 12:30. The bathroom in the room needed painting with some spots peeling. On the plus side, the restaurant in the hotel was good and the housekeeping staff was lovely.

The stay was nice what I didn’t like is they allow people from the outside to use the pool on the roof top for a few , because of limited chair we were never able to find a spot when we got there. Beside that the hotel was nice the location is also nice but a little far the the Hollywood walk of fame so all depense of your plan , I would stay their again

The stay was nice what I didn’t like is they allow people from the outside to use the pool on the roof top for a few , because of limited chair we were never able to find a spot when we got there. Beside that the hotel was nice the location is also nice but a little far the the Hollywood walk of fame so all depense of your plan , I would stay their again