Given that this is a Fairmont hotel, we were surprised at the lack of amenities that the hotel offered. No restaurants or shops were available. The only way to get food in the middle of the afternoon was room service. Check-in was a nightmare - the line to check-in stretched across the lobby. In room WiFi did not work. Limited towels and robes.

Given that this is a Fairmont hotel, we were surprised at the lack of amenities that the hotel offered. No restaurants or shops were available. The only way to get food in the middle of the afternoon was room service. Check-in was a nightmare - the line to check-in stretched across the lobby. In room WiFi did not work. Limited towels and robes.

The AC did not work. I’m not exaggerating I put it all the way down to 61 degrees just to see with the fan on high, I was sweating. Additionally, they were working on the sprinklers and it kept beeping so loud. There was NO notice this would be happening and when I called the front desk to ask what was going on as it was after midnight they cut me off and said it’s just the sprinklers they’ll be done soon. Okay rude? Then without telling me they pull a $500 hold on my card for the room. Which is FINE however the man who checked me in didn’t tell me anything whatsoever about a hold. However he was soooo prompt to tell me that there was a $50 early check in fee. Okay cheap and rude? Very tacky hotel do not reccoment

The AC did not work. I’m not exaggerating I put it all the way down to 61 degrees just to see with the fan on high, I was sweating. Additionally, they were working on the sprinklers and it kept beeping so loud. There was NO notice this would be happening and when I called the front desk to ask what was going on as it was after midnight they cut me off and said it’s just the sprinklers they’ll be done soon. Okay rude? Then without telling me they pull a $500 hold on my card for the room. Which is FINE however the man who checked me in didn’t tell me anything whatsoever about a hold. However he was soooo prompt to tell me that there was a $50 early check in fee. Okay cheap and rude? Very tacky hotel do not reccoment

Stay was just amazing from check in to check out!! Mya at the front desk went above and beyond during check in and even suggested a place for breakfast, it was called Wildberry and it was delicious. My friend was impressed that room service not only came in and cleaned our room, but straightened out my shoes and tidied up my toiletries and everything that was NOT in the suitcase, LOL! We ordered room service a couple of times and drinks at the bar, and even though we were there for a fairly large event, the wait times were not so bad. The valet at the door were extremely friendly each time we came and went, the bell hop held our luggage due to our flights were later in the day. We got an early check in and a late check out. EVERYONE was friendly. We were there for the Brian Culbertson Chicago jazz getaway and it was fabulous!! At no point during the trip were we disappointed—we would definitely stay at Fairmont Millenium again. Thank you one and all for a wonderful experience. BTW, Chicago has the BEST skyline I have ever seen!

Stay was just amazing from check in to check out!! Mya at the front desk went above and beyond during check in and even suggested a place for breakfast, it was called Wildberry and it was delicious. My friend was impressed that room service not only came in and cleaned our room, but straightened out my shoes and tidied up my toiletries and everything that was NOT in the suitcase, LOL! We ordered room service a couple of times and drinks at the bar, and even though we were there for a fairly large event, the wait times were not so bad. The valet at the door were extremely friendly each time we came and went, the bell hop held our luggage due to our flights were later in the day. We got an early check in and a late check out. EVERYONE was friendly. We were there for the Brian Culbertson Chicago jazz getaway and it was fabulous!! At no point during the trip were we disappointed—we would definitely stay at Fairmont Millenium again. Thank you one and all for a wonderful experience. BTW, Chicago has the BEST skyline I have ever seen!

Immediately from check in, I was liking this place. Hotel bar and coffee were good. Had consistently great service from the staff. This is an excellent location to see the city or attend a conference like I was.

Was a good experience. Stayed for 5 days and overall it was great. My only issue was that housekeeping put dirty cups back in the bathroom like they were clean.

Immediately from check in, I was liking this place. Hotel bar and coffee were good. Had consistently great service from the staff. This is an excellent location to see the city or attend a conference like I was.

Was a good experience. Stayed for 5 days and overall it was great. My only issue was that housekeeping put dirty cups back in the bathroom like they were clean.

Bar doesn’t open until 4 pm that’s one problem they have

Bar doesn’t open until 4 pm that’s one problem they have

Great accommodations, nice staff

Great accommodations, nice staff

I like the hotel because the had great rooms

I like the hotel because the had great rooms

Location

Excellent experience

Location

Excellent experience

My recent stay at the Fairmont Chicago had its ups and downs. On the positive side, the location is excellent, putting you right in the heart of the city with easy access to key attractions. The hotel was also very clean, which I appreciated. However, the decor feels quite dated and could use an update to match the hotel's otherwise high standards. The biggest drawback was the noise. The hotel was very loud, and the noise continued well into the night, making it challenging to get a good night's sleep. While the location and cleanliness were strong points, the overall experience was marred by the outdated decor and the disruptive noise levels.

My recent stay at the Fairmont Chicago had its ups and downs. On the positive side, the location is excellent, putting you right in the heart of the city with easy access to key attractions. The hotel was also very clean, which I appreciated. However, the decor feels quite dated and could use an update to match the hotel's otherwise high standards. The biggest drawback was the noise. The hotel was very loud, and the noise continued well into the night, making it challenging to get a good night's sleep. While the location and cleanliness were strong points, the overall experience was marred by the outdated decor and the disruptive noise levels.

Very understaffed

Loved our suite - what a great view of city. Only issue was wish hotel had initiated turn down service for pull out sofa since they knew we booked for 3 people. Staff was quickly responsive and courteous once we placed the request. Also wish room had 3 robes rather than one since we had 3 adult occupants.

Loved our suite - what a great view of city. Only issue was wish hotel had initiated turn down service for pull out sofa since they knew we booked for 3 people. Staff was quickly responsive and courteous once we placed the request. Also wish room had 3 robes rather than one since we had 3 adult occupants.

Over priced and slightly old, looks little run down. Needs renovation, to justify the price tag

Over priced and slightly old, looks little run down. Needs renovation, to justify the price tag

Efficient and accommodating staff.

Efficient and accommodating staff.

We like there were separate Bath tub, Shower stall, and toilet area. All plumbing are in working order. Spaces clean room. Hotel is close to major attractions. Friendly and helpful staff. Area need improvement would be: found stains on body towel. A one-time incident that the cleaning maid ignored the Privacy Sign hanging on the door. Additional amenity such as microwave and small refrigerator in the room would be useful. A Queen size bed would be more comfortable for 2 persons compared to the Double bed of current setup. Least like is the Resort Fee and Car parking fee.

We like there were separate Bath tub, Shower stall, and toilet area. All plumbing are in working order. Spaces clean room. Hotel is close to major attractions. Friendly and helpful staff. Area need improvement would be: found stains on body towel. A one-time incident that the cleaning maid ignored the Privacy Sign hanging on the door. Additional amenity such as microwave and small refrigerator in the room would be useful. A Queen size bed would be more comfortable for 2 persons compared to the Double bed of current setup. Least like is the Resort Fee and Car parking fee.

I did not like that there were a lot of hidden fees.