They could not find the booking. They said they had to have a confirmation number not an itinerary number and we had to make other arrangements

They could not find the booking. They said they had to have a confirmation number not an itinerary number and we had to make other arrangements

Nice clean room. Heater was not working

Nice clean room. Heater was not working

Hotel was currently under construction/renovation however, continued to book rooms on floors with no carpet in hallways and construction debris and noise.

Hotel was currently under construction/renovation however, continued to book rooms on floors with no carpet in hallways and construction debris and noise.

Nice hotel

The breakfast was outstanding. Our room was big and nice. When we first got there, the room was hot and the thermostat was stuck on, also there was no screen on the window and we were close to the ground, so if we opened the window someone could come in the window if they wanted. We told the front desk, so we went out and came back, and our door was left open, they did put a screen on the window, but now the heat didn't work at all, and it was pretty cold out (probably 30's or 40's at night). Luckily there was a plug-in heater in the closet which we used. We told the front desk and they basically ignored us. So the next people in that room would have to deal with the same thing.