Excelent

Clean and great breakfast

Clean and great breakfast

I decided to take this hotel because it offered free transportation service from the airport to the hotel and from the hotel to the airport, and it is not true, the night I arrived I called and they told me they did not have the service, I went by UBER and the hotel told me that possibly the next day they would have the service, in the morning I went down to the lobby they told me that they already have shuttle service but it costs 20 dlls, the truth was more expensive than booking a better hotel with transportation service.

I decided to take this hotel because it offered free transportation service from the airport to the hotel and from the hotel to the airport, and it is not true, the night I arrived I called and they told me they did not have the service, I went by UBER and the hotel told me that possibly the next day they would have the service, in the morning I went down to the lobby they told me that they already have shuttle service but it costs 20 dlls, the truth was more expensive than booking a better hotel with transportation service.

It was comfortable and clean. Very convenient

It was comfortable and clean. Very convenient

Did not know that there was an additional pet fee, got called at 1 am to pay pet fee....Room smelled like an ashtray. Location was good, parking was good. Breakfast was acceptable.

Did not know that there was an additional pet fee, got called at 1 am to pay pet fee....Room smelled like an ashtray. Location was good, parking was good. Breakfast was acceptable.

Very convenient location.

This hotel is horrible! Our first room smelled like smoke so bad! I tried to call the front desk, but the phone was broken. I finally talked to staff and they moved us to a different room. It was a little better, but also smelled like smoke. The windows open and there are no screens, so guessing people smoke in the rooms out the windows, but smoke still gets in the rooms.

This hotel is horrible! Our first room smelled like smoke so bad! I tried to call the front desk, but the phone was broken. I finally talked to staff and they moved us to a different room. It was a little better, but also smelled like smoke. The windows open and there are no screens, so guessing people smoke in the rooms out the windows, but smoke still gets in the rooms.

Very convenient location.

Building is close to everything which is nice, but when we got the the room the bath tub was full of dirt. The bathroom itself is pretty small and the toilet and tub are nearly touching.The mattress constantly slides off the beddrame which is some kind of chip/particle board which was slightly annoying. The next day when we went to check out, me and two other customers were trying to check out and nobody was at the desk, even when we pressed the find help button located on the desk it took them about 10 mins to even realise we were there.

Building is close to everything which is nice, but when we got the the room the bath tub was full of dirt. The bathroom itself is pretty small and the toilet and tub are nearly touching.The mattress constantly slides off the beddrame which is some kind of chip/particle board which was slightly annoying. The next day when we went to check out, me and two other customers were trying to check out and nobody was at the desk, even when we pressed the find help button located on the desk it took them about 10 mins to even realise we were there.

House keeping left my door open all day

House keeping left my door open all day

The staff ‘patel’ gave my reservation to another guest. We booked 2 rooms close to each other because we were family of 5 wanting to stay close because no connecting room available. We came in late straight from airport with little kids around 12am midnight only for us to be told we are about 12 rooms apart. So frustrating and the staffs Patel was yelling at us saying he’s ready to refund our money so we go look for another hotel that late at night with little kids. So inconsiderate.

The staff ‘patel’ gave my reservation to another guest. We booked 2 rooms close to each other because we were family of 5 wanting to stay close because no connecting room available. We came in late straight from airport with little kids around 12am midnight only for us to be told we are about 12 rooms apart. So frustrating and the staffs Patel was yelling at us saying he’s ready to refund our money so we go look for another hotel that late at night with little kids. So inconsiderate.

Clean and quiet

Clean and quiet

Very noisy, loud music playing at 3am

Very noisy, loud music playing at 3am

We enjoyed our stay. Very clean room and staff was kind. Located close to Woodfield Mall and there are plenty of food options nearby.

We enjoyed our stay. Very clean room and staff was kind. Located close to Woodfield Mall and there are plenty of food options nearby.

It was great but could of been a little better with the cleaning

It was great but could of been a little better with the cleaning

We stayed 2 nights. Overall, it’s clean but on our last day the toilet was clogged.

Front desk was very considerate & accommodating due to continued delay with my flight and then baggage once arrived at airport. They have a 2am cancellation policy but continued to hold my room which was much appreciated considering there were other people also with travel delays with no reservation that they could easily have given my room to for a higher price. Staff was friendly, room was huge, and very clean. The only 2 things that I could easily look past getting into a clean room with a comfortable bed at 3am after 18 hours of travel was that even tho a non-smoking room, the previous occupant must have smoked like a chimney in there so room really needed to be aired out. The other was that the coffee maker was missing the tray needed to hold the coffee pod so I wasn’t able to make coffee in room. However they did have coffee available in the lobby which definitely sufficed. Not to mention they had a pretty good free breakfast offering.

Entire hotel smelled bad, like rotten meat. Free breakfast was cold every morning. Walls very thin - noisy neighbors were very loud in my room. Wallpaper in halls torn, not repaired. When I first arrived, I walked up to the front desk and stood there for almost 15 minutes while the only employee on duty finished a phone conversation with a family member. He didn't apologize after finishing his call.

My rood door does not close easily, needed to push hard. The toilet was kinda stucked and when I asked the staff, I was charged to pay $100 to fix (I was locked out so I needed to pay money to get my stuff out). I will never stay this hotel and recommend to anybody. I am losing trust to Expedia as well, so I am planning to stop using the site in the future.

There was stains on walls and me and my girlfriend can hear people cleaning and people walking pass by talking and it would wake us up. We didn’t like that.