Stay was nice but they didn't inform us about the parking pass. So we had to pay a couple days of parking until we asked.

Our room was obviously the “parts car” for the rest of the floor. Missing and loose pieces. See photos for details. And cashless??? That’s nuts. Front desk won’t even change a 20. Directed me to gift shop. When the two gals in there finally acknowledged me, I was informed that “We don’t make change without a purchase.” Also, WHY is it ok to add gratuity on a purchase of bottled water? Five bucks for a 20 oz bottle of water is off the hook! A bit of disclosure would help. Bar staff were very nice, as was front desk clerk. A decent property with great location let down by bad policies. Photos won’t upload

Our room was obviously the “parts car” for the rest of the floor. Missing and loose pieces. See photos for details. And cashless??? That’s nuts. Front desk won’t even change a 20. Directed me to gift shop. When the two gals in there finally acknowledged me, I was informed that “We don’t make change without a purchase.” Also, WHY is it ok to add gratuity on a purchase of bottled water? Five bucks for a 20 oz bottle of water is off the hook! A bit of disclosure would help. Bar staff were very nice, as was front desk clerk. A decent property with great location let down by bad policies. Photos won’t upload

The service, facilities, accommodations, location are all top notch.

The service, facilities, accommodations, location are all top notch.

First the door was stuck to get in room, the tub backed up so after my husband showered I couldn’t

First the door was stuck to get in room, the tub backed up so after my husband showered I couldn’t

Hotel is just beat up. Small bugs in my bathroom, AC works like garbage. Overall a 2 star hotel

the property itself was beautiful, the pool and bar area were very nice, no bar open inside on a Sunday for NFL, the pool bar didn't open until 11:00 a.m. We arrived early form a cruise and were told we could check in early for $35.00 because it was before noon and I agreed, then was told there were no rooms available regardless and to text my number and we would be contacted once a room was ready, I never did get a text, but went inside a half hour before the stated check in time and people were being checked in who arrived after us, and when it was my turn I was told our room was ready, so I asked why we didn't get the text as promised, and they said nothing. Several employees were super friendly and accommodating, but the front desk staff could use a little customer service training.

the property itself was beautiful, the pool and bar area were very nice, no bar open inside on a Sunday for NFL, the pool bar didn't open until 11:00 a.m. We arrived early form a cruise and were told we could check in early for $35.00 because it was before noon and I agreed, then was told there were no rooms available regardless and to text my number and we would be contacted once a room was ready, I never did get a text, but went inside a half hour before the stated check in time and people were being checked in who arrived after us, and when it was my turn I was told our room was ready, so I asked why we didn't get the text as promised, and they said nothing. Several employees were super friendly and accommodating, but the front desk staff could use a little customer service training.

Waited 2 hours for shuttle. Room had a musty smell The USB ports in room didnt work.

Waited 2 hours for shuttle. Room had a musty smell The USB ports in room didnt work.

The Starbucks in the hotel will charge double the amount of a normal Starbucks. The transport to the port never showed up so we had to Uber. Staff was not very friendly. Never going back here again.

The Starbucks in the hotel will charge double the amount of a normal Starbucks. The transport to the port never showed up so we had to Uber. Staff was not very friendly. Never going back here again.

Stay was great!

Stay was great!

Front desk personnel was very rude, we had 6 couples check in and each one was a different price and quoted different times for early check in. We paid two nights basically for the fees. No other Hilton has ever charged us that much. I understand a 50 late fee but to have to pay 140 for early check in and pay 160 for the room is a little much. Would never stay here again. We were swimming and a big storm came and rained for a good hour. We had our pool towels and ran to the inside to be told we have to go back out and leave our towels out there. We weren’t allowed to bring them in. We were soaking wet from the rain and had to run back outside and come in while the hotel is freezing cold. Just terrible! Customer service is crap and the hotel Is old and outdated. Not very clean

Front desk personnel was very rude, we had 6 couples check in and each one was a different price and quoted different times for early check in. We paid two nights basically for the fees. No other Hilton has ever charged us that much. I understand a 50 late fee but to have to pay 140 for early check in and pay 160 for the room is a little much. Would never stay here again. We were swimming and a big storm came and rained for a good hour. We had our pool towels and ran to the inside to be told we have to go back out and leave our towels out there. We weren’t allowed to bring them in. We were soaking wet from the rain and had to run back outside and come in while the hotel is freezing cold. Just terrible! Customer service is crap and the hotel Is old and outdated. Not very clean

Long lines for check in only one person at the desk. We requested a handicap accessible room, you could not accommodate. We paid for the one bedroom suites (2 rooms) we were only given one the other was a standard king. Should have received compensation

Long lines for check in only one person at the desk. We requested a handicap accessible room, you could not accommodate. We paid for the one bedroom suites (2 rooms) we were only given one the other was a standard king. Should have received compensation

Overall it was good. Clean comfortable and pretty good size room. Free shuttle to the airport every half hour for most of the day. The only thing we didnt like was there was an automatic gratuity charged for the food and drinks etc.. and the food was very expensive.

Overall it was good. Clean comfortable and pretty good size room. Free shuttle to the airport every half hour for most of the day. The only thing we didnt like was there was an automatic gratuity charged for the food and drinks etc.. and the food was very expensive.

Hotel is good, rooms was a little dated but had coffee machine in room which was good, about 20 minutes from the airport

Hotel is good, rooms was a little dated but had coffee machine in room which was good, about 20 minutes from the airport

The rooms at this hotel are small and noticeably outdated. I requested a room change, but the new room was essentially identical. For example, the bathroom ceiling was poorly painted, the light switch was crooked and didn't make good contact, and the bathroom lock was broken. The main door didn’t latch properly, so it was easy to leave the room unsecured without realizing it. The drawers were so old they were difficult to open and close. The coffee machine was jammed, and when I tried cleaning it, I found it clogged with mold. The carpets were faded, and the windows were dirty, obstructing the view. Additionally, the bed’s box springs were smaller than the mattresses. On the positive side, the desk in the room, the pool, and the common areas were modern and well-maintained.

The rooms at this hotel are small and noticeably outdated. I requested a room change, but the new room was essentially identical. For example, the bathroom ceiling was poorly painted, the light switch was crooked and didn't make good contact, and the bathroom lock was broken. The main door didn’t latch properly, so it was easy to leave the room unsecured without realizing it. The drawers were so old they were difficult to open and close. The coffee machine was jammed, and when I tried cleaning it, I found it clogged with mold. The carpets were faded, and the windows were dirty, obstructing the view. Additionally, the bed’s box springs were smaller than the mattresses. On the positive side, the desk in the room, the pool, and the common areas were modern and well-maintained.

I couldn't sleep. There was a fight and screaming in the room next door until 3:30 in the morning that kept us awake and we were scared. We called the front desk several times but they couldn't do anything.

I couldn't sleep. There was a fight and screaming in the room next door until 3:30 in the morning that kept us awake and we were scared. We called the front desk several times but they couldn't do anything.

Great service & great staff

The hotel was very nice , only complaint i have is on the day of arrival i called customer service to let them know my refrigerator wasnt working they said they would send someone nobody never came, second we had to pay $30 a day for parking unacceptable most parking at hotels are free Other than that we njoyed our stay

Hotel is aging, there were spits that clearly require sone maintenance attention, but yhe room itslef was clean and comfortable, yhe staff were excellent, dining was good even had a faux Cuban group in the lounge that was pretty good.i

Hotel is aging, there were spits that clearly require sone maintenance attention, but yhe room itslef was clean and comfortable, yhe staff were excellent, dining was good even had a faux Cuban group in the lounge that was pretty good.i