It was a amazing hotel

It was a amazing hotel

Quite, clean

We enjoyed our stay at this property. It was clean and the staff was excellent.

We enjoyed our stay at this property. It was clean and the staff was excellent.

My family enjoyed the hotel stay, the indoor pool, the food available in the hotel and availability outside the hotel. The waterfall! Beaumont is a great get away!

My family enjoyed the hotel stay, the indoor pool, the food available in the hotel and availability outside the hotel. The waterfall! Beaumont is a great get away!

Best part was Jayden at check-in and went downhill from there. We were never asked for a card at check in so at 11:35pm we received a call from the front desk that they needed one. My husband explained we had been asleep for an hour and a half and could we just come by in the morning. We were told no, they had to have it right then. Completely unacceptable to wake a guest up for an error on their side. I tried to speak to the manager in the morning. I was told he was on the property but when the front desk clerk called him, he wouldn’t come talk to me and instead told the clerk to give me his card. Again, not acceptable. Now I get to be inconvenienced once again and have to call the manager about this issue. IHG has let us down with this stay and for an old, dated, and extremely noisy hotel that we spent over $200 for a room, I expected a bit better.

Best part was Jayden at check-in and went downhill from there. We were never asked for a card at check in so at 11:35pm we received a call from the front desk that they needed one. My husband explained we had been asleep for an hour and a half and could we just come by in the morning. We were told no, they had to have it right then. Completely unacceptable to wake a guest up for an error on their side. I tried to speak to the manager in the morning. I was told he was on the property but when the front desk clerk called him, he wouldn’t come talk to me and instead told the clerk to give me his card. Again, not acceptable. Now I get to be inconvenienced once again and have to call the manager about this issue. IHG has let us down with this stay and for an old, dated, and extremely noisy hotel that we spent over $200 for a room, I expected a bit better.

As we approached the front of the building, there was trash on the property, blown all over. There was a piece of rod iron sticking out the concrete at the main entrance. Almost ran over it. Girl at the front desk had very long nasty fake nails. And she had a very bad attitude. The bed was comfortable, absolutely loved the pillows. The ice machine quit on 7, we had to go to another floor for ice. The breakfast buffet foods were cold. When I went out to get some food, there was a group of guys that were yelling at women as they came out the doors, and it was very unsettling. Staff was told and nothing was done. Ran into 2 other women that went thru this too. The eggs were cold, the grits were like water, too runny, the sausage was burnt and bacon to a crisp. Not worth $15.00 for the breakfast buffet.

As we approached the front of the building, there was trash on the property, blown all over. There was a piece of rod iron sticking out the concrete at the main entrance. Almost ran over it. Girl at the front desk had very long nasty fake nails. And she had a very bad attitude. The bed was comfortable, absolutely loved the pillows. The ice machine quit on 7, we had to go to another floor for ice. The breakfast buffet foods were cold. When I went out to get some food, there was a group of guys that were yelling at women as they came out the doors, and it was very unsettling. Staff was told and nothing was done. Ran into 2 other women that went thru this too. The eggs were cold, the grits were like water, too runny, the sausage was burnt and bacon to a crisp. Not worth $15.00 for the breakfast buffet.

Room was fine. Stains on the chairs and air conditioning didn’t work very well. Hot tub was closed down.

Our hotel stay was not bad but no ice machines were available. The AC did take a little bit to cool down the room and there was no Wi-Fi.

Our hotel stay was not bad but no ice machines were available. The AC did take a little bit to cool down the room and there was no Wi-Fi.

Room was fine. Stains on the chairs and air conditioning didn’t work very well. Hot tub was closed down.

Everything is great !

Everything is great !

terrible condition, very dirty, awful hotel for the price.

terrible condition, very dirty, awful hotel for the price.

Our room was fine except coffee was not refilled 2nd day

Our room was fine except coffee was not refilled 2nd day

Always clean and quiet with an amazing restaurant right across the street

Always clean and quiet with an amazing restaurant right across the street

Location, staff helpful, breakfast convenient, comfy beds, everything was excellent. I only stay here when overnighting in Beaumont

The property itself was absolutely beautiful, but had I known there was a soccer tournament being held, and that particular property was hosting it I would have canceled my reservation and possibly my entire trip. There were too many children and I paid entirely too much to not be able to sleep because their parents could not keep them quiet or out of the hallways at ungodly hours of the night. I will probably never go back to this hotel.

The property itself was absolutely beautiful, but had I known there was a soccer tournament being held, and that particular property was hosting it I would have canceled my reservation and possibly my entire trip. There were too many children and I paid entirely too much to not be able to sleep because their parents could not keep them quiet or out of the hallways at ungodly hours of the night. I will probably never go back to this hotel.

We got to the motel at around 1:00a and the lady behind the counter was very unprofessional. She handed us 4 or 5 forms to sign and initial. (Have never had to do this) than she ran my husband’s credit card and said his card was declined!! We had paid for our stay at Holiday Inn with Travelocity online. We told her there was no way it was declined and that it was already paid for. She finally recognized she had made a mistake but was very unprofessional with how she dealt with us, the customer. Although we have stayed at this particular motel before we will not use this motel in the future

We got to the motel at around 1:00a and the lady behind the counter was very unprofessional. She handed us 4 or 5 forms to sign and initial. (Have never had to do this) than she ran my husband’s credit card and said his card was declined!! We had paid for our stay at Holiday Inn with Travelocity online. We told her there was no way it was declined and that it was already paid for. She finally recognized she had made a mistake but was very unprofessional with how she dealt with us, the customer. Although we have stayed at this particular motel before we will not use this motel in the future

I paid a week ahead - my rate was not cancelable. Drove hard to get there because I could not cancel/change stay for Houston. Got there, they checked us in - not telling me that they switched my room. Go upstairs to find they put me in a single bed with couch. I have my handicap mother with me- not putting her on a couch to sleep esp. when I was charged $40 more for the 2 bed option. I went downstairs and they refused to change my room saying they were oversold and admitting they knew the room was switched but didn't tell me on purpose at check in. Almost 45 min later the manage finally came to speak to me (and yes, I was being polite trying not to call attention). He agreed to give me a second room- better but not perfect because now I have my elderly mother on a different floor by herself. Next morning we get up for 9 am to use the pool which I promised my daughter and was the other reason I paid more to stay at this hotel. The maintenance person didn't come in for work(also not told that) so the pool was locked. It took 4 visits to the front desk before they finally decided to get the keys to open the pool area for us. When we got in (an hour after it was supposed to be open), it had not been cleaned. Towels were everywhere, some in the pool and no clean towels available for us to use.

I paid a week ahead - my rate was not cancelable. Drove hard to get there because I could not cancel/change stay for Houston. Got there, they checked us in - not telling me that they switched my room. Go upstairs to find they put me in a single bed with couch. I have my handicap mother with me- not putting her on a couch to sleep esp. when I was charged $40 more for the 2 bed option. I went downstairs and they refused to change my room saying they were oversold and admitting they knew the room was switched but didn't tell me on purpose at check in. Almost 45 min later the manage finally came to speak to me (and yes, I was being polite trying not to call attention). He agreed to give me a second room- better but not perfect because now I have my elderly mother on a different floor by herself. Next morning we get up for 9 am to use the pool which I promised my daughter and was the other reason I paid more to stay at this hotel. The maintenance person didn't come in for work(also not told that) so the pool was locked. It took 4 visits to the front desk before they finally decided to get the keys to open the pool area for us. When we got in (an hour after it was supposed to be open), it had not been cleaned. Towels were everywhere, some in the pool and no clean towels available for us to use.

What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..

What I didn't like was they took my deposit with telling me about it until I got there they told me that someone was supposed to call me and tell me about the deposit before they took the 200 hundred dollars and on top of that I have to wait 3 to 5 days to get my money back that was my daughter fair money but thank God I had enough but I will not be going back ..