Booking was made thru Hotels.com but reservation was not in system. Fortunately hotel was able to accommodate us

Booking was made thru Hotels.com but reservation was not in system. Fortunately hotel was able to accommodate us

All was good for my trip

All was good for my trip

Rooms were very out-dated. Need renovation. Everything seems to be back in the 80s and room and corridor smells funny

Rooms were very out-dated. Need renovation. Everything seems to be back in the 80s and room and corridor smells funny

Great location, and good service!

Great location, and good service!

No western international tv channels. Great BF buffet !

No western international tv channels. Great BF buffet !

The people were very friendly and I am satisfied with the food. Location is quite good for me. The bathroom sink was very low. But I will stay there again.

The people were very friendly and I am satisfied with the food. Location is quite good for me. The bathroom sink was very low. But I will stay there again.

I loved everything about the hotel except, the window view was back of the hotel and the only thing I can see was the back of the tall building. I felt like I was in Manhattan.

I loved everything about the hotel except, the window view was back of the hotel and the only thing I can see was the back of the tall building. I felt like I was in Manhattan.

The hotel itself was nice but because of the constructions that is going on next door caused a bit of noisy situation

The hotel itself was nice but because of the constructions that is going on next door caused a bit of noisy situation

Easy check-in, easy safe walk from train station, English friendly, great breakfast!!

Easy check-in, easy safe walk from train station, English friendly, great breakfast!!

The bed is super hard. Very old hotel.

The bed is super hard. Very old hotel.

Always amazing service, well maintained room, great location. This is one of a few that I consider as my base of operation while in Tokyo

Always amazing service, well maintained room, great location. This is one of a few that I consider as my base of operation while in Tokyo

great location, nice frontdesk staff and F&B staff

great location, nice frontdesk staff and F&B staff

I specifically chose this Courtyard-Marriott Hotel because I am a member of the Marriott Chain and I was under the understanding that no matter how the booking was made, that I would get my rewards points. I was totally disappointed to have learned when I checked out that this was not the case and that because I went thru expedia I would not receive membership points. Yet, when I arrived and checked in at the Hotel, I gave my membership number and they checked it properly and i was not told that I would not receive any credit reward points. So, staying in this highly expensive hotel for the value, considering that there were other much nicer and lower priced accommodations, i consider it to be a bad choice and one which I will not repeat during my next travels to Tokyo. I hope you share this note with other so all can be alert of this total misalignment and what I consider to be a deceitful practice. If I won't received rewards points, then tell the clients up front before the reservation is made, so other options can be considered. Regards and thank you for the chance to express myself and provide feedback. Ernesto Lau Marriott REwards Membership 130829908

I specifically chose this Courtyard-Marriott Hotel because I am a member of the Marriott Chain and I was under the understanding that no matter how the booking was made, that I would get my rewards points. I was totally disappointed to have learned when I checked out that this was not the case and that because I went thru expedia I would not receive membership points. Yet, when I arrived and checked in at the Hotel, I gave my membership number and they checked it properly and i was not told that I would not receive any credit reward points. So, staying in this highly expensive hotel for the value, considering that there were other much nicer and lower priced accommodations, i consider it to be a bad choice and one which I will not repeat during my next travels to Tokyo. I hope you share this note with other so all can be alert of this total misalignment and what I consider to be a deceitful practice. If I won't received rewards points, then tell the clients up front before the reservation is made, so other options can be considered. Regards and thank you for the chance to express myself and provide feedback. Ernesto Lau Marriott REwards Membership 130829908

Great attitude of service showed by Restaurant “FIORE” Staff, Front desk very kind and helpful (well managed reservations at restaurants and cultural events (musical). Our only issue was that 5th floor rooms are facing to a wall. We had our window facing a wall. Many thanks!!

Great attitude of service showed by Restaurant “FIORE” Staff, Front desk very kind and helpful (well managed reservations at restaurants and cultural events (musical). Our only issue was that 5th floor rooms are facing to a wall. We had our window facing a wall. Many thanks!!

Room style is very old..there is not enough space for two people. Too expensive price for such little room. no way!

Room style is very old..there is not enough space for two people. Too expensive price for such little room. no way!

Do yourself a favor and spend an extra $50 and stay anywhere else. I stayed there my partner and we were so disappointed. We assumed we would be staying at a Marriot with the same comforts as a United States Marriot and we did not. The hotel itself is old and outdated, the hallways smelled terrible. Our room was spacious, the air conditioning didn’t work, the bathroom smelled like mildew, the shower curtain was beyond disgusting. The employees were very helpful and the buffet in the morning was the only positive thing about the entire experience. I will never stay here again.

Do yourself a favor and spend an extra $50 and stay anywhere else. I stayed there my partner and we were so disappointed. We assumed we would be staying at a Marriot with the same comforts as a United States Marriot and we did not. The hotel itself is old and outdated, the hallways smelled terrible. Our room was spacious, the air conditioning didn’t work, the bathroom smelled like mildew, the shower curtain was beyond disgusting. The employees were very helpful and the buffet in the morning was the only positive thing about the entire experience. I will never stay here again.