good

good

Be prepared to walk a significant distance up-hill, daily. Very limited transport links. No shops within close distance. You are on a mountain with a beautiful park.

Be prepared to walk a significant distance up-hill, daily. Very limited transport links. No shops within close distance. You are on a mountain with a beautiful park.

Bathroom was not clean and pool was not cleaned at all and limited time to use it.

Bathroom was not clean and pool was not cleaned at all and limited time to use it.

The property is located across from Namsan Park, which is very beautiful, and just a short 10 to 15 minute walk to Itaewon, which has a youthful and vibrant atmosphere. Staff were very attentive, especially Benjamin who helped us arrange travel to the airport on our day of departure. We had a great experience.

The property is located across from Namsan Park, which is very beautiful, and just a short 10 to 15 minute walk to Itaewon, which has a youthful and vibrant atmosphere. Staff were very attentive, especially Benjamin who helped us arrange travel to the airport on our day of departure. We had a great experience.

Our experience at this hotel was mixed. We arrived at the hotel at 6am very tired due to a flight, unfortunately, the front desk staff, especially Riley, had a very poor attitude, no service mind, and a dismissive attitude. She refused all our requests, and another female front desk staff also misrepresented our statement to the manager, lying that we said the extra night fee was too expensive for an early check-in. This miscommunication and lack of courtesy made us very unhappy and resulted in us staying in the hotel to recover instead of enjoying our time outside. On a positive note, our dining experience at the hotel buffet restaurant on all three days was excellent. The staff there, especially Tommy Lee, provided exceptional service and took great care of us. His attentiveness and professionalism greatly improved our overall impression of the hotel.

Our experience at this hotel was mixed. We arrived at the hotel at 6am very tired due to a flight, unfortunately, the front desk staff, especially Riley, had a very poor attitude, no service mind, and a dismissive attitude. She refused all our requests, and another female front desk staff also misrepresented our statement to the manager, lying that we said the extra night fee was too expensive for an early check-in. This miscommunication and lack of courtesy made us very unhappy and resulted in us staying in the hotel to recover instead of enjoying our time outside. On a positive note, our dining experience at the hotel buffet restaurant on all three days was excellent. The staff there, especially Tommy Lee, provided exceptional service and took great care of us. His attentiveness and professionalism greatly improved our overall impression of the hotel.

Good hotel

Good hotel

Great location

Great location

Just PERFECT! What a hotel... gosh! Luxury, comfort, amazing restaurants, pools, etc. Even a kids club! I would repeat! Just take into account that you will most probably need taxi to get around from that location, as it is on the top of a hill. It is part of the beauty though.

Just PERFECT! What a hotel... gosh! Luxury, comfort, amazing restaurants, pools, etc. Even a kids club! I would repeat! Just take into account that you will most probably need taxi to get around from that location, as it is on the top of a hill. It is part of the beauty though.

Loved the Mountain View!

Loved the Mountain View!

Beautiful and well kept. Very good food. Best staff ever!!!

Beautiful and well kept. Very good food. Best staff ever!!!

I enjoy the environment and the service in the hotel.

I enjoy the environment and the service in the hotel.

-Hotel service is great. We had a problem when we arrived, but a service manager took care of it. He sent us a letter and met me when we checked out. -View from the hotel is great. My mother wanted to have a good rest and she liked the green mountain view very much. We had a next room’s sound problem but I can say it is a good hotel because of the good service.

-Hotel service is great. We had a problem when we arrived, but a service manager took care of it. He sent us a letter and met me when we checked out. -View from the hotel is great. My mother wanted to have a good rest and she liked the green mountain view very much. We had a next room’s sound problem but I can say it is a good hotel because of the good service.

High level resort, everything perfect

High level resort, everything perfect

Check in was great despite how congested with a long line of wait. Check out was the worst while there was no waiting line at all, missed airport bus due to waiting for a reception to be available. Breakfast experience reminded me of being in an old school canteen, not at all elegant and food selections were average.

All I have to say is….I loved my stay here.

All I have to say is….I loved my stay here.

Exceptional. Hospitality was beyond amazing, loved my room with the river view, I’m missing it already haha. Loved it so much, everytime I come seoul I will definitely come back to Grand Hyatt. Thank you so much!

Exceptional. Hospitality was beyond amazing, loved my room with the river view, I’m missing it already haha. Loved it so much, everytime I come seoul I will definitely come back to Grand Hyatt. Thank you so much!

Had stayed at this hotel many times pre-pandemic but this was my first time back since Covid. It’s not the gem it was. Overall, the hotel is still very nice but an issue absolutely devastating to the experience is the overcrowded elevators. There simply aren’t enough and I ended up spending a great deal of my trip waiting on the elevators. This culminated in a horrific 20 minute journey trying to get down to the lobby to check out. I waited 10 minutes (as 3 elevators stopped on my floor that were completely full) before deciding to take an elevator up and then come back down. That elevator stopped on every floor down even though it was full. When I finally made it to the front desk I explained the situation and suggested they should manually override the elevators during busy periods to somewhat ameliorate the situation. The front desk associate didn’t seem to care and just nodded (in that I’m not really listening way). The breakfast buffet can also have long wait times. Bottom line is that this hotel is too crowded for its existing infrastructure and the staff no longer seem to care about guests. Sad to see what was such a nice hotel turn to junk post-Covid. Don’t stay here if you value your time.