Amazing hotel, superior room

Excellent from the moment we jumped out the taxi, staff couldn’t do enough, made a big fuss of our daughter as we went for her birthday. Pricey yes, but they make you feel like royalty and would recommend to stay there at least once, as was magical

Excellent from the moment we jumped out the taxi, staff couldn’t do enough, made a big fuss of our daughter as we went for her birthday. Pricey yes, but they make you feel like royalty and would recommend to stay there at least once, as was magical

This place is magical and everyone is beyond nice and accommodating. This place makes everyone feel special.

This place is magical and everyone is beyond nice and accommodating. This place makes everyone feel special.

We celebrated our twenty-fifth Wedding Anniversary at the Ritz London. If you are seeking a sophisticated experience, then look no further. The Ritz London exceeded our expectations from the moment we arrived through the morning we returned home. Their attention to detail was impeccable. The room was elegant, and housekeeping kept the room clean each day. One night, our room was decorated with gorgeous rose petals. The London Tour in the Ritz Rolls-Royce Phantom was phenomenal with the Head Hall Porter. We were able to take photographs, and the Head Hall Porter framed two of our favorite pictures. Our final evening at the Ritz Restaurant was extraordinary due to the outstanding service from the Ritz Restaurant Manager and his staff. The food was also fantastic. We will cherish the memories, and we are pleased to be part of the Ritz London family.

We chose to stay at the Ritz London for a night based on its reputation and having had previous positive stays at other Ritz properties. We chose poorly. Check-in was fine and the property itself is mostly well maintained. Our issue arose when we went to confirm the late checkout we had asked for the night prior. The morning of our departure our request was denied (1 PM versus 11 AM), even though we had tea reservations AT Ritz London at 11:30 and needed to change before our international flight home. We made the tea reservations shortly after we made the hotel reservation, many weeks prior, so this wasn’t a surprise for them. We were informed that we needed to vacate our room at 11 and they’d hold our bags. That after tea we could retrieve our belongings and change in the handicap bathroom on the main floor. When the bellman retrieved our bags and showed us to the handicap bathroom even he was embarrassed by the treatment. Based on our experience here, we will not be returning to the Ritz London again and it has tainted our view of the brand overall. If you’re looking for hotels in London, I’d recommend you pass on Ritz London and head over to Four Seasons at Trinity Square or the Shangri La at The Shard, far better experiences to be had there.

Excellent stay thank you

Excellent stay thank you

Incredible service from start to finish!

Incredible service from start to finish!

Was amazing and perfect suite beautiful the staff were amazing especially concierge guys Breakfast was amazing Could not fault anything I would say the ritz was the best experience I have had in a long time traveling

Was amazing and perfect suite beautiful the staff were amazing especially concierge guys Breakfast was amazing Could not fault anything I would say the ritz was the best experience I have had in a long time traveling

Felt like home!! Everything was fantastic, especially the concierge service.

Felt like home!! Everything was fantastic, especially the concierge service.

Absolutely fantastic experience. Treated like royalty from start to finish. Dinner and breakfast were delightful and service as you'd expect is top class. Fantastic location to get to plays and main tourist attractions.

Absolutely fantastic experience. Treated like royalty from start to finish. Dinner and breakfast were delightful and service as you'd expect is top class. Fantastic location to get to plays and main tourist attractions.

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Beautiful, comfortable and classic furnishings Great service. Very welcoming. Great central location to everything in London. We stayed at several comparable high end places on our trip and all had coffee machines in the room. The Ritz does not. A small but Important omission I believe.

Beautiful, comfortable and classic furnishings Great service. Very welcoming. Great central location to everything in London. We stayed at several comparable high end places on our trip and all had coffee machines in the room. The Ritz does not. A small but Important omission I believe.

We liked the elegance and old world charm that f this property and its staff

We liked the elegance and old world charm that f this property and its staff

Hotel and staff far exceeded are expectations. Finest hotel ever been in London. Beautiful, friendly, breakfast was spectacular . Will be back

Hotel and staff far exceeded are expectations. Finest hotel ever been in London. Beautiful, friendly, breakfast was spectacular . Will be back

Staying at the Ritz was an amazing experience!

Staying at the Ritz was an amazing experience!

We had a marvelous stay and would stay again in a heartbeat! We also had the most wonderful dinner at the hotel. Many thanks to the staff who helped us during our stay.

We had a marvelous stay and would stay again in a heartbeat! We also had the most wonderful dinner at the hotel. Many thanks to the staff who helped us during our stay.

A hotel steeped in history everything was so nice. We loved it and the staff were amazing!

A hotel steeped in history everything was so nice. We loved it and the staff were amazing!

This was a truly amazing experience, the staff are extremely helpful,polite and professional as you would expect from the Ritz, during our stay we had the afternoon tea as most do and also ate in the main restaurant taking in the saturday night live show, this was a truly memorable night. The food was the best we have eaten and the whole ambience had to be experienced to understand how good it was, i don't have the words to do it justice. I really like the traditions of the hotel and love the fact they keep it from a time when things were done properly and with respect. If you like a very high level of service with friendliness and unique experiences then you must go and try it i dont think you would be disappointed.