When we came back to hotel after our concert, our fire alarm was chirping. It was 2:00am, we just wanted to sleep. We took the battery out of it, but it continued to chirp, attempted numerous times to get staff to answer phone, since the front desk was closed. Finally, someone answered, said they'd come up but never did. We ended up leaving and not staying, and was unable to get a refund! Terrible, terrible service!!!!!!

There was a sheet that hadn't been cleaned up and it smelled terrible. I didn't sleep well the whole night.

There was a sheet that hadn't been cleaned up and it smelled terrible. I didn't sleep well the whole night.

When we came back to hotel after our concert, our fire alarm was chirping. It was 2:00am, we just wanted to sleep. We took the battery out of it, but it continued to chirp, attempted numerous times to get staff to answer phone, since the front desk was closed. Finally, someone answered, said they'd come up but never did. We ended up leaving and not staying, and was unable to get a refund! Terrible, terrible service!!!!!!

I couldn’t check in but the staff was respectful and tried their best to accommodate me.

I couldn’t check in but the staff was respectful and tried their best to accommodate me.

Bugs galore and the floor needed a good mopping.

Bugs galore and the floor needed a good mopping.

Tub creaked and had visible water damage at the base including a hole where the wall had been damaged at some point. Outside of that 5 star.

Tub creaked and had visible water damage at the base including a hole where the wall had been damaged at some point. Outside of that 5 star.

Very clean and friendly

Very clean and friendly

Could even get in.

Could even get in.

I have stayed at every Extended Stay property in the St. Louis area over the last several months. I have always been more than satisfied with each property and I have even left positive reviews. Until I stayed at this property. I usually travel with my son just to get away from the house and it gives us both a chance to catch up on school work. When we arrived for our stay at this location, the front desk agent asked for ID's for myself and my son. I am accustomed to presenting my ID when we check in, but we have never been asked for his as well. When I explained to the agent that my son didn't bring an ID with him, and we have never been asked for his ID at any Extended Stay property before, the agent refused to allow to check in. Since I booked the room through Expedia, my only option was to contact them. The Expedia agent contacted the front desk agent to try and get her to allow us to check in, but again she refused. My only option at this point was to cancel my reservation and wait 7 days for a refund. I left the hotel extremely frustrated and decided I wasn't going to let them interrupt my plans, so we went back and told the agent my son was 17. At first she wasn't going to allow us to check in, but after more pleading on my part, she allowed us to check in. This property was full filthy, did not have any dishes for us to use, and did not have the breakfast like the other Extended Stay locations do. I won't book this location again.

I have stayed at every Extended Stay property in the St. Louis area over the last several months. I have always been more than satisfied with each property and I have even left positive reviews. Until I stayed at this property. I usually travel with my son just to get away from the house and it gives us both a chance to catch up on school work. When we arrived for our stay at this location, the front desk agent asked for ID's for myself and my son. I am accustomed to presenting my ID when we check in, but we have never been asked for his as well. When I explained to the agent that my son didn't bring an ID with him, and we have never been asked for his ID at any Extended Stay property before, the agent refused to allow to check in. Since I booked the room through Expedia, my only option was to contact them. The Expedia agent contacted the front desk agent to try and get her to allow us to check in, but again she refused. My only option at this point was to cancel my reservation and wait 7 days for a refund. I left the hotel extremely frustrated and decided I wasn't going to let them interrupt my plans, so we went back and told the agent my son was 17. At first she wasn't going to allow us to check in, but after more pleading on my part, she allowed us to check in. This property was full filthy, did not have any dishes for us to use, and did not have the breakfast like the other Extended Stay locations do. I won't book this location again.

The night Manager is great.! I arrived at midnight, used the door phone to contact guest services and within a couple of minutes the smiling night manager gave me my room key. This is exceptional service and I highly recommend staying at this location!

The night Manager is great.! I arrived at midnight, used the door phone to contact guest services and within a couple of minutes the smiling night manager gave me my room key. This is exceptional service and I highly recommend staying at this location!

This felt like a community rehab center. Awful. So sad and dirty/dark feeling.

This felt like a community rehab center. Awful. So sad and dirty/dark feeling.

The property was not clean at all. Dirty floors. Dirty sheets and cigarette ashes on the bed… and it smelled

The property was not clean at all. Dirty floors. Dirty sheets and cigarette ashes on the bed… and it smelled

Took me over 10 minutes to find someone to check in, had to dial a number and wait for an operator to call someone to come down to check us in. The whole building smelled very bad and our room had a very strong paint smell where we had to open the window for over 45 minutes before it wasn’t overwhelming. The room was very dirty and I had to clean the tub myself before I could take a shower and the floors in the rest of the rooms was dirty. There wasn’t even a trash can anywhere in the room or bathroom to throw anything away. Over all very unhappy with the conditions for the price we paid to stay there.

Took me over 10 minutes to find someone to check in, had to dial a number and wait for an operator to call someone to come down to check us in. The whole building smelled very bad and our room had a very strong paint smell where we had to open the window for over 45 minutes before it wasn’t overwhelming. The room was very dirty and I had to clean the tub myself before I could take a shower and the floors in the rest of the rooms was dirty. There wasn’t even a trash can anywhere in the room or bathroom to throw anything away. Over all very unhappy with the conditions for the price we paid to stay there.

Ants were present in the room and lost my dinner because of them taking over my dinner.

Ants were present in the room and lost my dinner because of them taking over my dinner.

Nice place, excellent staff. No, it’s not “5 star” but it is great value for cost and a place we’ll visit again

Nice place, excellent staff. No, it’s not “5 star” but it is great value for cost and a place we’ll visit again

Had to switch my room two different times because either the door wouldn't lock which is a security issue, my second room the smoke alarm kept chirping and it was supposed to be a non smoking floor but all I could smell in the halls was marijuana. ⅝

Had to switch my room two different times because either the door wouldn't lock which is a security issue, my second room the smoke alarm kept chirping and it was supposed to be a non smoking floor but all I could smell in the halls was marijuana. ⅝

The staff was nice, but there were vagrants on property and drug use in parking lot … this was not a safe environment to be in… Also, no ice machine …

The staff was nice, but there were vagrants on property and drug use in parking lot … this was not a safe environment to be in… Also, no ice machine …