The service at the front desk was disappointing from check-in to check-out, with the staff displaying rude and unprofessional behavior. As someone who works for a leading company in the tourism industry, this is not an experience we would recommend. While the rooms were pleasant, the overall experience was significantly diminished. The only highlight in terms of service was the excellent assistance provided by the staff at the ice cream stall. Our mini bar was empty so we called at requested to be filled as we wanted to use it, front desk said they will send someone no one came for 2 days. If you appreciate good service do not stay here

The service at the front desk was disappointing from check-in to check-out, with the staff displaying rude and unprofessional behavior. As someone who works for a leading company in the tourism industry, this is not an experience we would recommend. While the rooms were pleasant, the overall experience was significantly diminished. The only highlight in terms of service was the excellent assistance provided by the staff at the ice cream stall. Our mini bar was empty so we called at requested to be filled as we wanted to use it, front desk said they will send someone no one came for 2 days. If you appreciate good service do not stay here

Our stay was great, the staffs too. The only part we didn’t like was that it was too noisy every were, restaurant too crowded and my wife couldn’t sleep because of the noise in the corridor and nearby rooms. The food was great 👍, the staffs too (so welcoming, smiling and attentive), lovely surroundings etc. We want to say thank you 🙏 for everything.

I did not like that you add to stay seven days are more, just to eat at the nice RESTAURANTS, i dont think that was nice, tink they should let you know before you book

Our stay was great, the staffs too. The only part we didn’t like was that it was too noisy every were, restaurant too crowded and my wife couldn’t sleep because of the noise in the corridor and nearby rooms. The food was great 👍, the staffs too (so welcoming, smiling and attentive), lovely surroundings etc. We want to say thank you 🙏 for everything.

The pools are not clean.

The pools are not clean.

Fantastic luxury hotel that anticipates and takes care of all its customers needs

Fantastic luxury hotel that anticipates and takes care of all its customers needs

Excellent

Excellent

Great hospitality and a great place for families.

Great hospitality and a great place for families.

Amazing hotel and friendly staff, very clean to OCD level which tou cant complain about.

Amazing hotel and friendly staff, very clean to OCD level which tou cant complain about.

Excellent.

Excellent.

It’s was a Nice hotel, room view on the sea Side , was amazing. Food was good, but it can be beter for a 5*. A big thanks to the staff always friendly and helpfull the staff at the pool and poolbar, the icecream stand, Mohamed the roller skater was very good, friendly and kind too.

It’s was a Nice hotel, room view on the sea Side , was amazing. Food was good, but it can be beter for a 5*. A big thanks to the staff always friendly and helpfull the staff at the pool and poolbar, the icecream stand, Mohamed the roller skater was very good, friendly and kind too.

We enjoyed every aspect of the all inclusive packaging and would definitely return as soon as we can

We enjoyed every aspect of the all inclusive packaging and would definitely return as soon as we can

Good distanse to the mall and few atractions. Love the fridges on the beach and pool. Very tasty food.

Good distanse to the mall and few atractions. Love the fridges on the beach and pool. Very tasty food.

We had the most amazing time , absolutely magical from beginning to end just dreamy food , service facilities, I can’t say enough how amazing it was the service was beyond anything I have ever experienced. Thank you for a wonderful experience

We had the most amazing time , absolutely magical from beginning to end just dreamy food , service facilities, I can’t say enough how amazing it was the service was beyond anything I have ever experienced. Thank you for a wonderful experience

We paid full payment in advance. However, the manager of the hotel refused to check in the 2-month infant of my friend by claiming that this infant is illegal and does not have any identification. We gave him the infant’s original birth certificate issued by Dubai Health Authority together with the mother Emirates-ID that showing she’s the mother of this baby but he said why the father is not checking in too. I told him next time we will bring the father, the grandfather, the grandmother, the aunts, the uncles and even the neighbors but this time unfortunately we brought the mother only. The Dubai birth certificate to with the mother Emitates-ID were not enough to let the baby check in with us and he said you can check in the 3 grownups but you have to ask the 2-month baby to leave immediately. We checked in and took the baby and went around searching for a proper hotel who has a competent management and we found a lot of hotels who accepted us together with dangerous baby. We checked in a way better hotel and went back to rexis to check out and take our luggage. We checked out 2 hours after we checked in. We lost the money as Rixos refused to refund our money though we only checked in and out in about 2 hours and we never used the rooms or any facilities. We didn’t even sit a minute in the rooms. I strongly recommend NOT to go to this hotel. It’s really the worst hotel I ever seen in my life

We paid full payment in advance. However, the manager of the hotel refused to check in the 2-month infant of my friend by claiming that this infant is illegal and does not have any identification. We gave him the infant’s original birth certificate issued by Dubai Health Authority together with the mother Emirates-ID that showing she’s the mother of this baby but he said why the father is not checking in too. I told him next time we will bring the father, the grandfather, the grandmother, the aunts, the uncles and even the neighbors but this time unfortunately we brought the mother only. The Dubai birth certificate to with the mother Emitates-ID were not enough to let the baby check in with us and he said you can check in the 3 grownups but you have to ask the 2-month baby to leave immediately. We checked in and took the baby and went around searching for a proper hotel who has a competent management and we found a lot of hotels who accepted us together with dangerous baby. We checked in a way better hotel and went back to rexis to check out and take our luggage. We checked out 2 hours after we checked in. We lost the money as Rixos refused to refund our money though we only checked in and out in about 2 hours and we never used the rooms or any facilities. We didn’t even sit a minute in the rooms. I strongly recommend NOT to go to this hotel. It’s really the worst hotel I ever seen in my life

It was decent for the price

It was decent for the price

Great experience

Rixos is absolutely beautiful. They are not just 5 star rated for nothing. The rooms are pristine, had a sea view and wow!The food, the service, the place itself is so beautiful. Sad it was a short stay, id absolutely love to repeat. In fact, definitely going back. Thank you Rixos

Great experience