Good location. But this was closer to a hostel than a hotel. Beds were uncomfortable, elevator doesn't work and front desk staff were very unhelpful.

Great location

Great location

AC did not work at all in 3 nights stay. They promise to fix it. No coffee in the breakfast, because coffee machine broken. Food ran out in breakfast.

AC did not work at all in 3 nights stay. They promise to fix it. No coffee in the breakfast, because coffee machine broken. Food ran out in breakfast.

The elevator was not working and it was not mentioned on the booking or their website. I found out at checking that I was booked on the 4th floor and there was not an elevator available. There was not phone in the room to call the reception desk, the air conditioner has a loud noise while working.

The elevator was not working and it was not mentioned on the booking or their website. I found out at checking that I was booked on the 4th floor and there was not an elevator available. There was not phone in the room to call the reception desk, the air conditioner has a loud noise while working.

The hotel has no elevator. We were on the 6th floor and had to tote our bags up rickety unsafe stairs. It wasn't that the lift was broken, it just did not exist. Mobility impaired people cannot stay here.

The hotel has no elevator. We were on the 6th floor and had to tote our bags up rickety unsafe stairs. It wasn't that the lift was broken, it just did not exist. Mobility impaired people cannot stay here.

Great place for tube and short walk to marble arch and Hyde park ,BUT no lift and 5 floors sucked to get up on steep stairs . Coffee etc wasn't replenished and unfortunately the breakfast is only continual in a very small room

The room we had was small. Unfortunately the elevator was closed due to construction next door and we got room on the 4th floor but the staff was friendly and helpful to get us another room next day on the 2nd floor. The location is perfect, near the underground central line and restaurants close by. Nice neighborhood with the park near by!

Great place for tube and short walk to marble arch and Hyde park ,BUT no lift and 5 floors sucked to get up on steep stairs . Coffee etc wasn't replenished and unfortunately the breakfast is only continual in a very small room

The room we had was small. Unfortunately the elevator was closed due to construction next door and we got room on the 4th floor but the staff was friendly and helpful to get us another room next day on the 2nd floor. The location is perfect, near the underground central line and restaurants close by. Nice neighborhood with the park near by!

We stayed here for 3 nights as it is a great location for going to the Royal Albert Hall which is just across the park. There was some property maintenance going on at the time but it did not interfere with our stay but we have scored slightly lower because of this. Queensway Tube is around the corner so getting around was easy, we discovered the local area and found lots of bars and restaurants. The breakfast is basic continental but plenty to choose from. For 3 nights our room was clean and cleaned daily but was a tad too small for us as we didn't really have anywhere for a bags and some clothes. For what we paid we have no complaints.

We stayed here for 3 nights as it is a great location for going to the Royal Albert Hall which is just across the park. There was some property maintenance going on at the time but it did not interfere with our stay but we have scored slightly lower because of this. Queensway Tube is around the corner so getting around was easy, we discovered the local area and found lots of bars and restaurants. The breakfast is basic continental but plenty to choose from. For 3 nights our room was clean and cleaned daily but was a tad too small for us as we didn't really have anywhere for a bags and some clothes. For what we paid we have no complaints.

Small hotel, tiny room and bathroom. Clean beds and silent room.

Small hotel, tiny room and bathroom. Clean beds and silent room.

Very clean, very friendly and a great location.

Very clean, very friendly and a great location.

Staff are nice. Location for me was perfect. If you have a room on the top floor be prepared to scale a steep staircase. The breakfast was basic and the hair dryer was broken. Shame because I was soaked after a day of rain. I might consider returning because the location (edge of Hyde Park) is so good.

Staff are nice. Location for me was perfect. If you have a room on the top floor be prepared to scale a steep staircase. The breakfast was basic and the hair dryer was broken. Shame because I was soaked after a day of rain. I might consider returning because the location (edge of Hyde Park) is so good.

Very well located well placed hotel. 5 mins from queensway. Beds very comfy but room was a bit tired looking with some damp spots. Overall good experience would stay again.

Very well located well placed hotel. 5 mins from queensway. Beds very comfy but room was a bit tired looking with some damp spots. Overall good experience would stay again.

It had everything I needed for my overnight stay in London. The staff were helpful, the room small but comfortable and adequate, the breakfast was plentiful with a good selection.

It had everything I needed for my overnight stay in London. The staff were helpful, the room small but comfortable and adequate, the breakfast was plentiful with a good selection.

The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.

The hotel webpage said " Installing new elevator". As a native English speaker, I interpreted this to mean a second elevator. I read a review to learn there was no elevator. I have an ankle injury and pleaded with management to put me on ground floor. The reception attendant was rude and smug telling me that I should have read the fine print before booking. He put me on first floor, with 1.5 flights of stairs. I asked every night to change my room to ground floor should there be a vacancy. Deaf ears. I saw one of the rooms turn over. Another complaint was the AC in the room. It was noisey and difficult to set. Either too hot or too cold. The bathroom was small. The sink had no top for toiletries. There was no towel rack. The breakfast was just snacks and the eating room cramped and not well laid out. Too many elbows trying to get to the food. I would not recommend. There are other hotels in the area with elevators, better food, working ACs, and decent bathrooms.

No elevator - was a challenge to drag luggage up 4 flights of stairs

No elevator - was a challenge to drag luggage up 4 flights of stairs

After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.

After long flight from Australia, they gave us check in at 10am which was handy. Room was very small but did the job. Elevator out of service so walking up 4 levels of stairs with our 3 kids with bags was hard work. Great location, close to metro station and plenty of restaurants and bars around. Excellent breakfast offered and staff were friendly and helpful.

this hotel did not have a working Elevator . we had to carry 2bags of 23 kg each and our hand luggage up to the 06th floor and back . the steps were getting steeper and narrower as u climb up . hotel staff did not help at all . actually we did not see any staff other than 01 person at front office who suggested we could leave our bags in the breakfast area if we wish . worst hotel stay ever..