Overall - it was terrific. I have to say, the staff could NOT have been ANY friendlier or lovelier!! You have an AMAZING staff (and it's been a long time since I have said that about a staff anywhere - our world has become so lacking in manners and your staff has them!). It was refreshing to see a team who seem genuinely happy to be at work!! My ONLY frustration was that since I was not a Bonvoy member, we didn't have wifi - and I didn't have time to sit and mess with that when I needed wifi and realized that was the case (even Motel 6 has good wifi that doesn't require hoops to jump through). But, again - the staff was so great, the room was clean, and the amenities were good.

I booked a balcony view but thatis not what i received. I got just your basic room. Hotel staff said there was nothing they could do as it wasnt their fault. I had to take it up with who i booked it through. I have tried to contact hotel.com to get this issue resolved but havent heard back .

Front desk was not super friendly. Street noise was excessive at night.

The room smelled. Room was loud. Sis not seem clean. Not staying there again.

The room smelled. Room was loud. Sis not seem clean. Not staying there again.

We originally booked this trip to see Aerosmith at the Yum Center and it would have been the perfect place to stay for that concert. When Aerosmith cancelled, we decided to take the trip anyway as we had never been to Louisville. The hotel is nice, but we barely saw any staff, sometimes not even going in or out of the building. There is a large homeless population downtown, but we walked to dinner one night and breakfast one morning nearby and felt safe. You must have a key card to enter the hotel (or get buzzed in, like to register). There is a parking garage attached and an elevator down to the hotel entrance and you don’t need a key card for that so was not as comfortable with it. Be aware the street noise is VERY loud. The room had a white noise machine that helped a little and there was one set of disposable earplugs provided. We were NOT told at checkin that room service was every other day - which does not bother me at all, except if you are not going to service every day, why don’t you leave enough coffee for more than one day? Had to go down to the desk upon returning to get coffee for the next morning and they are kind of stingy with it. Realized the next morning on awakening that they only gave us coffee, but not cups, so back to the desk for cups. They said they didn’t have any - really??? Housekeeping stocks these, so can’t believe that. Sent to the restaurant to get cups and since it was a Starbucks, they really didn’t seem to want to give them to us, but did.

We originally booked this trip to see Aerosmith at the Yum Center and it would have been the perfect place to stay for that concert. When Aerosmith cancelled, we decided to take the trip anyway as we had never been to Louisville. The hotel is nice, but we barely saw any staff, sometimes not even going in or out of the building. There is a large homeless population downtown, but we walked to dinner one night and breakfast one morning nearby and felt safe. You must have a key card to enter the hotel (or get buzzed in, like to register). There is a parking garage attached and an elevator down to the hotel entrance and you don’t need a key card for that so was not as comfortable with it. Be aware the street noise is VERY loud. The room had a white noise machine that helped a little and there was one set of disposable earplugs provided. We were NOT told at checkin that room service was every other day - which does not bother me at all, except if you are not going to service every day, why don’t you leave enough coffee for more than one day? Had to go down to the desk upon returning to get coffee for the next morning and they are kind of stingy with it. Realized the next morning on awakening that they only gave us coffee, but not cups, so back to the desk for cups. They said they didn’t have any - really??? Housekeeping stocks these, so can’t believe that. Sent to the restaurant to get cups and since it was a Starbucks, they really didn’t seem to want to give them to us, but did.

The staff here really made this trip amazing! Easy access to highways, which is what we needed. Parking is so convenient compared to other hotels in the area....and they all charge an additional fee....but, this was the safest hotel parking we have ever experienced in Louisville downtown. Great location to restaurants, etc. Comfy beds and was very quiet. This will be the only hotel we use for future stays in Louisville. See you in November!!

The staff was extremely friendly. The room did face the street so you could hear the traffic. Bed was comfortable. I wasn't fond of the layout; tv is off to the side, not in front of the bed, sink is separate from the bathroom. The ice machine was on every other floor. We paid for parking on premises, which i expect, it was guarded. There's a restaurant but no free breakfast.

The staff was extremely friendly. The room did face the street so you could hear the traffic. Bed was comfortable. I wasn't fond of the layout; tv is off to the side, not in front of the bed, sink is separate from the bathroom. The ice machine was on every other floor. We paid for parking on premises, which i expect, it was guarded. There's a restaurant but no free breakfast.

The staff here really made this trip amazing! Easy access to highways, which is what we needed. Parking is so convenient compared to other hotels in the area....and they all charge an additional fee....but, this was the safest hotel parking we have ever experienced in Louisville downtown. Great location to restaurants, etc. Comfy beds and was very quiet. This will be the only hotel we use for future stays in Louisville. See you in November!!

Perfect location

Some staff were very friendly and some were not. The elevator and hallways on the floors were BLAZING HOT, thermostat in the hallway read 91 degrees. Our room was good temp wise, but horribly muggy, like everything felt moist. The road noise was terrible all day and all night. To the point of them providing ear plugs and a noise machine in the room. There was a lot of homeless in the area. I had made a reservation through Expedia, prepaid. We decided we wanted to arrive a day early but due to it being prepaid we had to make a second reservation, this one through Marriott. We were able to stay in the same room but I had to check out and back in. We had our dog and it’s a $75 cleaning fee. The person that checked us in assured us that even though we had 2 reservations, they wouldn’t charge a second cleaning fee. Well the person the next day didn’t feel the same way and we were charge a second $75 fee but they did not tell me that was happening until I got my receipt in my email. They never even cleaned our room in the 3 nights we were there. I will be contacting Marriott.

Some staff were very friendly and some were not. The elevator and hallways on the floors were BLAZING HOT, thermostat in the hallway read 91 degrees. Our room was good temp wise, but horribly muggy, like everything felt moist. The road noise was terrible all day and all night. To the point of them providing ear plugs and a noise machine in the room. There was a lot of homeless in the area. I had made a reservation through Expedia, prepaid. We decided we wanted to arrive a day early but due to it being prepaid we had to make a second reservation, this one through Marriott. We were able to stay in the same room but I had to check out and back in. We had our dog and it’s a $75 cleaning fee. The person that checked us in assured us that even though we had 2 reservations, they wouldn’t charge a second cleaning fee. Well the person the next day didn’t feel the same way and we were charge a second $75 fee but they did not tell me that was happening until I got my receipt in my email. They never even cleaned our room in the 3 nights we were there. I will be contacting Marriott.

Great area right off Whiskey Row. Only draw back was our room was on the Market Street side and it was cruise row for all the cars and motorcycles showing off how loud they could be. Otherwise our stay was awesome definitely will stay again!!

Great area right off Whiskey Row. Only draw back was our room was on the Market Street side and it was cruise row for all the cars and motorcycles showing off how loud they could be. Otherwise our stay was awesome definitely will stay again!!

High quality, consistent room that Courtyard by Marriott is known for. It was a great stay.

High quality, consistent room that Courtyard by Marriott is known for. It was a great stay.

Everyone there was very friendly. Room was great but if you are on the main street side just before the bridge it gets noisey. With the tall buildings cars and trucks sould very loud. It does get better later in the night. I was on the seventh floor and could still jear the traffic.

Everyone there was very friendly. Room was great but if you are on the main street side just before the bridge it gets noisey. With the tall buildings cars and trucks sould very loud. It does get better later in the night. I was on the seventh floor and could still jear the traffic.

Great property within walking distance to everythig.

Great property within walking distance to everythig.

Very nice

Very nice

Cold AC, comfortable bed

Cold AC, comfortable bed

Room was clean and very comfortable. Location was great as we were there for an event at the Yum center. Literally walked out of the hotel and crossed the street to the center. Absolutely perfect.

Hotel was clean and in a great location.

Hotel was clean and in a great location.

Very clean. Also, friendly customer service.

Very clean. Also, friendly customer service.

I was overbooked at this property and transferred to another Marriott property. Although that worked out fine, the process of using a 3rd party to book a reservation and then not actually getting a room at the booked property is frustrating and needs to be resolved. The manager was excellent by the way in notifying me in advance and things worked out fine.