Good stay with family, staff were friendly.

Very early sharp noises from construction! And early breakfast closure isn't ideal.

decent hotel with good breakfast. Receptions are nice and prompt on customer request. The customer satisfaction would be even better if the hotel spent a bit more resources on the maintenance and cleaning in rooms and common area.

Very early sharp noises from construction! And early breakfast closure isn't ideal.

decent hotel with good breakfast. Receptions are nice and prompt on customer request. The customer satisfaction would be even better if the hotel spent a bit more resources on the maintenance and cleaning in rooms and common area.

The room was dirty and perfume.

The room was dirty and perfume.

Good sized hotel, BUT shabby, dirty and looked very neglected. Breakfast ordinary and just Luke warm food, and not even a working toaster. Looked like it was just being run by young staff. Very basic, not value for money.

Good sized hotel, BUT shabby, dirty and looked very neglected. Breakfast ordinary and just Luke warm food, and not even a working toaster. Looked like it was just being run by young staff. Very basic, not value for money.

The service is excellent and people are nice and helpful

The service is excellent and people are nice and helpful

The room wasn't clean The shelves and the cupboard were dusty like no one has cleaned them before. Also the shelves in the lobby and the lights were dusty. The windows in the room were locked , only two small windows could we open for 5 cm. We requested a fan, they brought it after a 3-time request. The breakfast was good The location was also good , there is a bus station right in front of the hotel and a commuter rail station about 10 min walk.

The room wasn't clean The shelves and the cupboard were dusty like no one has cleaned them before. Also the shelves in the lobby and the lights were dusty. The windows in the room were locked , only two small windows could we open for 5 cm. We requested a fan, they brought it after a 3-time request. The breakfast was good The location was also good , there is a bus station right in front of the hotel and a commuter rail station about 10 min walk.

Staff members excellent .

Staff members excellent .

We had booked two rooms, one for me and my wife, and one for our daughter and her friend, for a magical Taylor Swift experience in Stockholm. At arrival at the hotel, the staff could only find one of our rooms, and the hotel was overbooked! In addition, one of the staff members also blamed hotels.com for having done something wrong, until I documented with our receipt cleary stating that we had booked, and paid for, two rooms. After a few moments of discussing with the staff and stating how this was unacceptable, and including other staff members in the discussion, they finally found an extra room for us, but a much lower "grade" room and on a completely different floor than our 14 year old daugther and her friend. All in all this was very uncomfortable in terms of: - having to discuss with staff about their overbooking - having to pay full price for lower class room(s), and - having to have our daugther and her friend far from us in a very crowded hotel. As we finally managed to get a room and actually stayed there, I do not expect a full refund, but a refund nonetheless, I think is in order. I suggest 50%. Morten

We had booked two rooms, one for me and my wife, and one for our daughter and her friend, for a magical Taylor Swift experience in Stockholm. At arrival at the hotel, the staff could only find one of our rooms, and the hotel was overbooked! In addition, one of the staff members also blamed hotels.com for having done something wrong, until I documented with our receipt cleary stating that we had booked, and paid for, two rooms. After a few moments of discussing with the staff and stating how this was unacceptable, and including other staff members in the discussion, they finally found an extra room for us, but a much lower "grade" room and on a completely different floor than our 14 year old daugther and her friend. All in all this was very uncomfortable in terms of: - having to discuss with staff about their overbooking - having to pay full price for lower class room(s), and - having to have our daugther and her friend far from us in a very crowded hotel. As we finally managed to get a room and actually stayed there, I do not expect a full refund, but a refund nonetheless, I think is in order. I suggest 50%. Morten

We chose the hotel because it is close to the Friends Arena as we were going there for a concert. Unfortunately, the hotel was completely understaffed for the number of bookings they had over the weekend. We ended up waiting in line for more than 1,5 hours because many rooms had not yet been cleaned at the hotel’s check-in time, which meant that we missed the opening act of the concert we were going to. No compensation was offered by the hotel, and no complimentary drinks or anything was offered while we had to wait in line for 1,5 hours to check in. The room was clean and comfortable though. Would not recommend choosing this hotel if you plan to attend an event in Friends Arena, but if you have plenty of time for waiting around, the hotel is nice enough.

We chose the hotel because it is close to the Friends Arena as we were going there for a concert. Unfortunately, the hotel was completely understaffed for the number of bookings they had over the weekend. We ended up waiting in line for more than 1,5 hours because many rooms had not yet been cleaned at the hotel’s check-in time, which meant that we missed the opening act of the concert we were going to. No compensation was offered by the hotel, and no complimentary drinks or anything was offered while we had to wait in line for 1,5 hours to check in. The room was clean and comfortable though. Would not recommend choosing this hotel if you plan to attend an event in Friends Arena, but if you have plenty of time for waiting around, the hotel is nice enough.

Room was issue No AC, missing device to turn on shower Bathroom door dislodged upon arrival But staff was very helpful

Room was issue No AC, missing device to turn on shower Bathroom door dislodged upon arrival But staff was very helpful

Nice staff and easily accessible

Nice staff and easily accessible

The lights were dark....

The lights were dark....

We had a small atrium room which was fine as we were only using as a base. Was quite dark until internal blinds in atrium were opened. Easy access to city centre. Near to train station and buses. Being a vegeterian plenty to choose from at breakfast, however, no alternatives provided ie. Veggie Sausages. Very limited vegan options. All staff very nice and polite. Nice quiet area, felt safe. Would definitely stay here again.

We had a small atrium room which was fine as we were only using as a base. Was quite dark until internal blinds in atrium were opened. Easy access to city centre. Near to train station and buses. Being a vegeterian plenty to choose from at breakfast, however, no alternatives provided ie. Veggie Sausages. Very limited vegan options. All staff very nice and polite. Nice quiet area, felt safe. Would definitely stay here again.

My 2nd time here as a Hoom hotel, but I've stayed here before when it was Ibis. Great value rooms in a good location for Friends Arena and trains to Stockholm Central. Easy access from Arlanda airport as the train down stops at Ulriksdal. My room without a window was very compact but for the price perfect for a solo traveller who is out for most of the day. You can always pay a little more for a window and more space. Breakfast here is great - good quality, well presented and nice choices.

My 2nd time here as a Hoom hotel, but I've stayed here before when it was Ibis. Great value rooms in a good location for Friends Arena and trains to Stockholm Central. Easy access from Arlanda airport as the train down stops at Ulriksdal. My room without a window was very compact but for the price perfect for a solo traveller who is out for most of the day. You can always pay a little more for a window and more space. Breakfast here is great - good quality, well presented and nice choices.

Clean and good staf

Clean and good staf

Clean hotel and very comfortable. Desk staff was amazing and always available. Breakfast was so good with so many options. Only downside was parking. We knew we'd have to pay but to only have 10 spots available and 5 of those were super tight.