Miserable self-service check in and other functions required too much private info, filling out questionnaires, tech doesn’t work requiring long phone calls and procedures just to check in. Spending too much time on a cumbersome process to extend check out. Never again.

Miserable self-service check in and other functions required too much private info, filling out questionnaires, tech doesn’t work requiring long phone calls and procedures just to check in. Spending too much time on a cumbersome process to extend check out. Never again.

Right next to the 7 train, very noisy and cannot sleep at night.

Right next to the 7 train, very noisy and cannot sleep at night.

The shower curtain smells disgusting. A male tall staff with glasses has a rude attitude.

The shower curtain smells disgusting. A male tall staff with glasses has a rude attitude.

The room is clean. Restaurant, supermarkets and bars close. Neighborhood felt very safe. Transportation is very close, and the nearest train station has elevator.

The room is clean. Restaurant, supermarkets and bars close. Neighborhood felt very safe. Transportation is very close, and the nearest train station has elevator.

Too much auto email. I was trying to contact before i arrived but was never able to get through. However, once we arrived,.there was a staff person 24/7 to assist us. All the lobby staff were grest.

Too much auto email. I was trying to contact before i arrived but was never able to get through. However, once we arrived,.there was a staff person 24/7 to assist us. All the lobby staff were grest.

Wonderful place. We will stay again.

Wonderful place. We will stay again.

The property was amazing, but the elevators were dirty.

The property was amazing, but the elevators were dirty.

Extremely nice apartment, fantastic location close to the subway and eateries. Full fridge, kitchen and very spacious for a nyc hotel room. Only complaint was low water pressure and no hot water (most generous would be to describe it as tepid) on both days. Somewhat disappointing given that everything else is so nice; hopefully it’s a temporary thing and will be fixed soon. I would stay here and in Sonder flats again.

Extremely nice apartment, fantastic location close to the subway and eateries. Full fridge, kitchen and very spacious for a nyc hotel room. Only complaint was low water pressure and no hot water (most generous would be to describe it as tepid) on both days. Somewhat disappointing given that everything else is so nice; hopefully it’s a temporary thing and will be fixed soon. I would stay here and in Sonder flats again.

its furnishings are terrible. Desks inside the room are worn out, and the walls and ceilings of the two rooms and the living room bear a lot of holes and cracks. Its pipes are exposed in the living room. The water flows away from the basin and bath tub slowly. Overall impression it is renovated from an industrial unit, like storage vault. I lodged my concern via phone and email with photos to Sonders on the 1st day, but with no reply up to now.

its furnishings are terrible. Desks inside the room are worn out, and the walls and ceilings of the two rooms and the living room bear a lot of holes and cracks. Its pipes are exposed in the living room. The water flows away from the basin and bath tub slowly. Overall impression it is renovated from an industrial unit, like storage vault. I lodged my concern via phone and email with photos to Sonders on the 1st day, but with no reply up to now.

Nice accommodations, clean, nice amenities, excellent soundproofing and lighting, well maintained, needs interior painting, bathroom shelves wobbly, onsite staff not as we were told. Excellent security. Had a very enjoyable stay.

Nice accommodations, clean, nice amenities, excellent soundproofing and lighting, well maintained, needs interior painting, bathroom shelves wobbly, onsite staff not as we were told. Excellent security. Had a very enjoyable stay.

We stayed in Long Island City to escape the Manhattan madness in the evenings, Sonder Court Square is in a great location, next to x4 subway lines, can be in Manhattan in 5mins on the 7 train. Near by there is a Target, Trader Joes, laundromat & lots of nice cafes. The room itself was nice, lots of room, comfortable bed. For longer stays having to pay $50 to get your room made up was disappointing, staying at Sonder is not cheap, for example we are spending the 2nd half of our trip in lower manhattan, the cost of our hotel is very similar & we get fresh towels & sheets everyday. Another issue was the noise from the trains & the air conditioning unit was very loud. Not a deal breaker though, if we were to come back to NY we would stay again, loved the slower pace of Long Island City, felt very safe.

We stayed in Long Island City to escape the Manhattan madness in the evenings, Sonder Court Square is in a great location, next to x4 subway lines, can be in Manhattan in 5mins on the 7 train. Near by there is a Target, Trader Joes, laundromat & lots of nice cafes. The room itself was nice, lots of room, comfortable bed. For longer stays having to pay $50 to get your room made up was disappointing, staying at Sonder is not cheap, for example we are spending the 2nd half of our trip in lower manhattan, the cost of our hotel is very similar & we get fresh towels & sheets everyday. Another issue was the noise from the trains & the air conditioning unit was very loud. Not a deal breaker though, if we were to come back to NY we would stay again, loved the slower pace of Long Island City, felt very safe.

Excellent clean room. Courteous staff

Excellent clean room. Courteous staff

Nothing to say, other then extremely poor communication and terrible cleanliness overall.

Nothing to say, other then extremely poor communication and terrible cleanliness overall.

Comfort and high tech facilities with 2 bedrooms. I can cook and feels so at home with my whole family

Comfort and high tech facilities with 2 bedrooms. I can cook and feels so at home with my whole family

Great location next to the train to get downtown. We were a little worried about noise being so close but we couldn't hear the train at all inside the room. The diner across the street had good food and was charming.

Great location next to the train to get downtown. We were a little worried about noise being so close but we couldn't hear the train at all inside the room. The diner across the street had good food and was charming.

Good hotel. Enjoyed the independence it offered and being close to the metro was great - albeit i was fortunate enough not to be kept awake by the trains! The hotel does provide ear plugs and a background sound machine which is thoughtful. TV was limited, complicated to use. Some of the plugs were a bit hit & miss but once we worked out which ones did work, it wasnt a problem. We were also lucky enough to have an upper level room with a partial view of the Manhattan skyline, which was worth the price of admission on its own! A more than servicable hotel in a good location in Queens, just 2 stations from Grand Central, i'd definitely stay there again.

Good hotel. Enjoyed the independence it offered and being close to the metro was great - albeit i was fortunate enough not to be kept awake by the trains! The hotel does provide ear plugs and a background sound machine which is thoughtful. TV was limited, complicated to use. Some of the plugs were a bit hit & miss but once we worked out which ones did work, it wasnt a problem. We were also lucky enough to have an upper level room with a partial view of the Manhattan skyline, which was worth the price of admission on its own! A more than servicable hotel in a good location in Queens, just 2 stations from Grand Central, i'd definitely stay there again.