Poor hotel maintenance

Poor hotel maintenance

Location was OK. Place is overrun with misbehaving children, and several guests (not staff) were quite rude. Our initial rooms were quite bad and it took until about 10:30 pm to finally get into some decent rooms for us and our 2 adult children. We would not stay there again, given a choice.

Location was OK. Place is overrun with misbehaving children, and several guests (not staff) were quite rude. Our initial rooms were quite bad and it took until about 10:30 pm to finally get into some decent rooms for us and our 2 adult children. We would not stay there again, given a choice.

Good for family the rooms are old style.

Good for family the rooms are old style.

Good infrastructure. Poor check-in process: very slow, no towels, poor toiletries

Good infrastructure. Poor check-in process: very slow, no towels, poor toiletries

horrible experience , not even a 3 stars level . dirty room , the bathroom was dirty , i found hair all over the floor . the bathroom instalations was so old . the hotel needs a remodelation asap. i told the front desk , and they all said they were new to the hotel , and did nothing . disapointing !!!!!

horrible experience , not even a 3 stars level . dirty room , the bathroom was dirty , i found hair all over the floor . the bathroom instalations was so old . the hotel needs a remodelation asap. i told the front desk , and they all said they were new to the hotel , and did nothing . disapointing !!!!!

Great place to spend with family. The water is warm to get in at any time! Great food and very friendly staff. The rooms have a lot to do thought to fit in a 5 star hotel. The room smells musty, shower button falls off, the mattress needs to be changed. You can feel it has been there for ages.

Great place to spend with family. The water is warm to get in at any time! Great food and very friendly staff. The rooms have a lot to do thought to fit in a 5 star hotel. The room smells musty, shower button falls off, the mattress needs to be changed. You can feel it has been there for ages.

An amazing fun hotel, great service and great swimming pools. Great service and friendly staff

An amazing fun hotel, great service and great swimming pools. Great service and friendly staff

Very nice facility easy to walk around, lot possibilities for kids and adults, close to shopping mall, and tourism atractions, close to Paraguay and Argentina frontier! But is very expensive eat there ! I expend 500 USD 5 days !

Very nice facility easy to walk around, lot possibilities for kids and adults, close to shopping mall, and tourism atractions, close to Paraguay and Argentina frontier! But is very expensive eat there ! I expend 500 USD 5 days !

It was our 2nd time there. We love the pools. Excellent service. Good b-fasts. Upon arrival, there were a couple hundred people registering. All wore masks. But no social distancing by anyone, anywhere. It's Brazil. Nice shuttle to the airport. Helpful staff. We would stay there again

It was our 2nd time there. We love the pools. Excellent service. Good b-fasts. Upon arrival, there were a couple hundred people registering. All wore masks. But no social distancing by anyone, anywhere. It's Brazil. Nice shuttle to the airport. Helpful staff. We would stay there again

Service was way down thank expected for a resort. Room had issues to be fixed and no hotel extensions were working (concierge, room service and others). Worried on selling time sharing (they call "my home")

Service was way down thank expected for a resort. Room had issues to be fixed and no hotel extensions were working (concierge, room service and others). Worried on selling time sharing (they call "my home")

I really liked my stay in Mabu Thermas Grand Resort. Staff were super friendly and caring. Beautiful resort and very family friendly.

It was way too noisy as you can hear guests whispering at the hallway! Sound proof is really bad! Air conditioning works well, buy since by the time we visited was still winter, heater wasn't working! Need to upgrade the air system with working heater. Breakfast was fine but if you plan to stay bit longer than 3 days... Suggest get you breakfast somewhere else after 3rd day!

It was way too noisy as you can hear guests whispering at the hallway! Sound proof is really bad! Air conditioning works well, buy since by the time we visited was still winter, heater wasn't working! Need to upgrade the air system with working heater. Breakfast was fine but if you plan to stay bit longer than 3 days... Suggest get you breakfast somewhere else after 3rd day!

Service is great! food and facilities as well. Room cleanliness could improve! other than that ver helpful staff and really, really, really family and kids friendly.

The hotel is located at a great spot, about 15 minutes from the IGU airport, and 20 minutes from the Iguacu Falls on the Brazil side. Also right on the intersection for the road that goes to Argentina for the falls on that side. The Palladium across the street has a lot of shopping and dining options. The resort itself has 3 heated pools that are open until 9:00 pm. It is also attached to the Blue Wave water park, which is currently only partially completed. The wave pool is open though. Dining in the resort... I only selected the breakfast option. It had a great buffet and made to order omelet station. Looks like similar applies for lunch and dinner. I would also suggest the Itaipu Dam Special Tour. The special tour brings you inside the dam and explains how everything works.

The hotel is located at a great spot, about 15 minutes from the IGU airport, and 20 minutes from the Iguacu Falls on the Brazil side. Also right on the intersection for the road that goes to Argentina for the falls on that side. The Palladium across the street has a lot of shopping and dining options. The resort itself has 3 heated pools that are open until 9:00 pm. It is also attached to the Blue Wave water park, which is currently only partially completed. The wave pool is open though. Dining in the resort... I only selected the breakfast option. It had a great buffet and made to order omelet station. Looks like similar applies for lunch and dinner. I would also suggest the Itaipu Dam Special Tour. The special tour brings you inside the dam and explains how everything works.

Hotel complex is huge and really you could have no reason to leave. Perfect for families

Hotel complex is huge and really you could have no reason to leave. Perfect for families

Check in ruim e check out péssimo

Check in ruim e check out péssimo

Great stay last week in Mabu Thermos Grand Resort. Beautiful pools and beachlike areas. They can get a bit green more easily because of the warmth of the water, but they are cleaned regularly. Rooms were great. Buffet breakfast and dinner were okay.

Great stay last week in Mabu Thermos Grand Resort. Beautiful pools and beachlike areas. They can get a bit green more easily because of the warmth of the water, but they are cleaned regularly. Rooms were great. Buffet breakfast and dinner were okay.