Check in took FOREVER. Instructions for reception were unclear. Our room wasn’t ready at check in time, and when we received our key cards, they didn’t work! The key cards would deactivate multiple times during our stay as well, and replacements were needed each time. Stay here for the stunning environment and views, but expect some operational/management issues.

Check in took FOREVER. Instructions for reception were unclear. Our room wasn’t ready at check in time, and when we received our key cards, they didn’t work! The key cards would deactivate multiple times during our stay as well, and replacements were needed each time. Stay here for the stunning environment and views, but expect some operational/management issues.

Everything was perfect! The only thing my wife and I can think of is: For the cost of staying at Ventana, plus the Entertainment fee, the food should have been free! No joke!

Everything was perfect! The only thing my wife and I can think of is: For the cost of staying at Ventana, plus the Entertainment fee, the food should have been free! No joke!

This resort is fantastic. The accommodations are top notch and the property is absolutely gorgeous. It’s the perfect couples retreat getaway

This resort is fantastic. The accommodations are top notch and the property is absolutely gorgeous. It’s the perfect couples retreat getaway

The view from the breakfast patio is stupendous. We had a wonderful stay.

The view from the breakfast patio is stupendous. We had a wonderful stay.

The resort is gorgeous. The staff very friendly. But they are short staffed. Calls to room service always got an answering machine. One bartender for full bar waiting on drinks, etc. Service was not at the level you expect for such a top resort.

The resort is gorgeous. The staff very friendly. But they are short staffed. Calls to room service always got an answering machine. One bartender for full bar waiting on drinks, etc. Service was not at the level you expect for such a top resort.

Check in was complicated as the person operating the gate didn't recognize my name and only after buzzing twice were we allowed in. Property is beautiful but room did not have a fireplace as described and we could hear our neighbors making "noises" (yuck!). The nature walk with Brian is a must! He is a great host and this hike followed by a nice stay in the hot tub was highlight.

Check in was complicated as the person operating the gate didn't recognize my name and only after buzzing twice were we allowed in. Property is beautiful but room did not have a fireplace as described and we could hear our neighbors making "noises" (yuck!). The nature walk with Brian is a must! He is a great host and this hike followed by a nice stay in the hot tub was highlight.

So, I don’t like crabby reviewers who nitpick on smaller issues etc. I read the reviews on ventana and they were mixed but I booked anyway. Here’s the deal. The area is expensive. I don’t generally spend 1100 a night on a hotel so when I do, I expect it to be top notch. This was not. I would have paid 500-600 a night no problem and felt like I got my money’s worth. It has beautiful views, nice pools, the room was good. The spa was really a check in place more than a spa. The messages were outdoors and excellent (at 200/piece plus tip).

So, I don’t like crabby reviewers who nitpick on smaller issues etc. I read the reviews on ventana and they were mixed but I booked anyway. Here’s the deal. The area is expensive. I don’t generally spend 1100 a night on a hotel so when I do, I expect it to be top notch. This was not. I would have paid 500-600 a night no problem and felt like I got my money’s worth. It has beautiful views, nice pools, the room was good. The spa was really a check in place more than a spa. The messages were outdoors and excellent (at 200/piece plus tip).

Amazing grounds. Beautiful location. With the exception of the Valet and Housekeeping staff, all others act like a 3 star resort. Cant be bothered. Irritated at any requests. For 1500$ a night I would have expected a different level of service.

Amazing grounds. Beautiful location. With the exception of the Valet and Housekeeping staff, all others act like a 3 star resort. Cant be bothered. Irritated at any requests. For 1500$ a night I would have expected a different level of service.

Exclusive. Well maintained. Keep up the maintenance and the trails management.

Exclusive. Well maintained. Keep up the maintenance and the trails management.

I was told years ago, if I ever wanted a romantic getaway, ave Rana was the right place to indulge in a splurge. My husband and I arrived here for our 3 year wedding anniversary and as soon as we drove up, we were floored by the service and outright beauty of the property. Check in includes a welcome wine and cheese (SO yummy) and our room was immaculate. We took a walk around the grounds and later soaked in the Japanese Bath House before dinner. Morning checkout is later that usual, so even one nights stay felt more than it was. We woke up early in that summer morning and went for a swim in both pools. It was only us at 8am and it was INCREDIBLE. Highly recommend. I can’t wait to come back!

I was told years ago, if I ever wanted a romantic getaway, ave Rana was the right place to indulge in a splurge. My husband and I arrived here for our 3 year wedding anniversary and as soon as we drove up, we were floored by the service and outright beauty of the property. Check in includes a welcome wine and cheese (SO yummy) and our room was immaculate. We took a walk around the grounds and later soaked in the Japanese Bath House before dinner. Morning checkout is later that usual, so even one nights stay felt more than it was. We woke up early in that summer morning and went for a swim in both pools. It was only us at 8am and it was INCREDIBLE. Highly recommend. I can’t wait to come back!

Ventana is a beautiful well apportioned resort that was perfect for our parents only get away!

Ventana is a beautiful well apportioned resort that was perfect for our parents only get away!

This is an amazing location offering everything you could need for your stay. My girlfriend and I went up for a weeks get away and were super impressed. The rooms were large and very luxurious. They have serval places to eat and swim in (would recommend the Japanese bathhouse) . Massage and relaxation were AMAZING ! Will be going back.

This is an amazing location offering everything you could need for your stay. My girlfriend and I went up for a weeks get away and were super impressed. The rooms were large and very luxurious. They have serval places to eat and swim in (would recommend the Japanese bathhouse) . Massage and relaxation were AMAZING ! Will be going back.

The accommodation was overpriced for a room with a view of trees

The accommodation was overpriced for a room with a view of trees

For the high price the service was disappointing. We were asked to text our requests. That proved ineffective as did calling the desk. I finally connected by calling the reservation line. After all that, the food from room service was mediocre. We were here 20 years ago. It was nice then. There is a lot of differed maintenance: water stains on interior walls, etc. We will not return. We heard “I apologize” way to much for such an expensive resort.

For the high price the service was disappointing. We were asked to text our requests. That proved ineffective as did calling the desk. I finally connected by calling the reservation line. After all that, the food from room service was mediocre. We were here 20 years ago. It was nice then. There is a lot of differed maintenance: water stains on interior walls, etc. We will not return. We heard “I apologize” way to much for such an expensive resort.

Enjoyed the resort and location but dining was an issue. Either overpriced or food on a tray with nothing in between. Bar was only open outside in the evenings we were there, with no heating so got cold real quick. Dining nearby was limited.

Enjoyed the resort and location but dining was an issue. Either overpriced or food on a tray with nothing in between. Bar was only open outside in the evenings we were there, with no heating so got cold real quick. Dining nearby was limited.

Everything was perfect until the last night. We came to our room about 7:30 pm. To a constantly barking dog. I immediately went to the front desk and spoke to security. 30 minutes later the dog is still barking. The owners had been notified but were not responding to messages. The Security Team did not seem to have a sense of urgency about the situation. About 45 minutes later the owners of the dog came back to their room and the dog stopped barking. Dogs do not belong at an adult facility like Ventana. I have an extremely well behaved dog but would never bring to this type of facility. Very disappointing. To the management’s credit when I checked out the next day they were very apologetic and embarrassed about the way security had handled the situation and have offered a credit for our stay. Great job of turning a definite negative into a positive outcome.

Everything was perfect until the last night. We came to our room about 7:30 pm. To a constantly barking dog. I immediately went to the front desk and spoke to security. 30 minutes later the dog is still barking. The owners had been notified but were not responding to messages. The Security Team did not seem to have a sense of urgency about the situation. About 45 minutes later the owners of the dog came back to their room and the dog stopped barking. Dogs do not belong at an adult facility like Ventana. I have an extremely well behaved dog but would never bring to this type of facility. Very disappointing. To the management’s credit when I checked out the next day they were very apologetic and embarrassed about the way security had handled the situation and have offered a credit for our stay. Great job of turning a definite negative into a positive outcome.