The property landscaping is beautiful. Long lines at bars and guests confused where lines begin/end…perhaps some signage could clear the confusion

The property landscaping is beautiful. Long lines at bars and guests confused where lines begin/end…perhaps some signage could clear the confusion

The reception area was nice. The restaurant staff were (mostly) very good. The reception staff were very good. The bar staff were not good. They all looked thoroughly grumpy all the time, as though they didn't want to serve anyone ever. Only at the lobby bar in the evenings were the staff pleasant. At all bars the drinks were weak, poor quality and the cocktails bad tasting. Their idea of rose wine was to mix red and white. The hotel was fine, the rooms are dated but clean and the air con worked well. I don't like all the disclaimers you have to sign about not being sick in the pool or rooms and the associated fines - how much are they allowing people to binge drink that this happens often enough that all guests have to sign waivers? You see the bar staff just pouring endless quantities of liquors into people's own flasks and then wonder why people are smashed drunk and sick??? Yet it takes forever to get served just one glass of something if you are behaving normally. There are nice features at the hotel - mini golf, a climbing wall for kids, trampoline and a nature park with lots of parrots to see. The playground would be nice but it's very broken and needs repairing in lots of places. You can't swim in the sea because of crocodiles and stingrays. It's also quite pebbly and not soft sand. The food was pleasant but limited choice and rather bland. The hotel is very far from being a 5 star. Our family rates it 3* at best. I wouldn't come back.

The reception area was nice. The restaurant staff were (mostly) very good. The reception staff were very good. The bar staff were not good. They all looked thoroughly grumpy all the time, as though they didn't want to serve anyone ever. Only at the lobby bar in the evenings were the staff pleasant. At all bars the drinks were weak, poor quality and the cocktails bad tasting. Their idea of rose wine was to mix red and white. The hotel was fine, the rooms are dated but clean and the air con worked well. I don't like all the disclaimers you have to sign about not being sick in the pool or rooms and the associated fines - how much are they allowing people to binge drink that this happens often enough that all guests have to sign waivers? You see the bar staff just pouring endless quantities of liquors into people's own flasks and then wonder why people are smashed drunk and sick??? Yet it takes forever to get served just one glass of something if you are behaving normally. There are nice features at the hotel - mini golf, a climbing wall for kids, trampoline and a nature park with lots of parrots to see. The playground would be nice but it's very broken and needs repairing in lots of places. You can't swim in the sea because of crocodiles and stingrays. It's also quite pebbly and not soft sand. The food was pleasant but limited choice and rather bland. The hotel is very far from being a 5 star. Our family rates it 3* at best. I wouldn't come back.

Nice hotel, needs updating. Beach was somewhat dirty and plastic waste could be seen in the sand. Not the hotel's direct responsibility but cleaning campaigns in the area might help.

Nice hotel, needs updating. Beach was somewhat dirty and plastic waste could be seen in the sand. Not the hotel's direct responsibility but cleaning campaigns in the area might help.

Getting onto the resort our car check in was thorough, which gave us a sense of security during our stay. We booked a room with one king bed, but were given a room with two queens pushed together. There was a nice hammock attacked to our room which was private and had a beautiful view of the water, but the room itself was slightly dirty. The pool was beautiful!! Our only complaint was that they closed the pool at 7pm so swimming was often cut too early. The food was... ok. There were plenty of options but the quality was not what you would think for an all inclusive.

Getting onto the resort our car check in was thorough, which gave us a sense of security during our stay. We booked a room with one king bed, but were given a room with two queens pushed together. There was a nice hammock attacked to our room which was private and had a beautiful view of the water, but the room itself was slightly dirty. The pool was beautiful!! Our only complaint was that they closed the pool at 7pm so swimming was often cut too early. The food was... ok. There were plenty of options but the quality was not what you would think for an all inclusive.