Old school service! Classy , appreciative, southern and elegant

Old school service! Classy , appreciative, southern and elegant

Just fabulous experiences.

Just fabulous experiences.

Charm and great amenities and coffee!!

I wonderful stay in all respects.

I wonderful stay in all respects.

Overall, a very nice experience and the location cannot be beat. Very attentive staff. Hotel needs some minor furniture and finishes updating but would definitely stay here again given the location and staff.

Overall, a very nice experience and the location cannot be beat. Very attentive staff. Hotel needs some minor furniture and finishes updating but would definitely stay here again given the location and staff.

Amazing beautiful helpful friendly staff!

Amazing beautiful helpful friendly staff!

Everything

Everything

No in room refrigerator or microwave.

No in room refrigerator or microwave.

Great rooftop and pool. Steak house had great food. Could update rooms and lobby bar. Walkable location.Friendly staff.

Great rooftop and pool. Steak house had great food. Could update rooms and lobby bar. Walkable location.Friendly staff.

Property is dated

Property is dated

Great location, friendly staff

Great location, friendly staff

Service and Staff was excellent!!

Service and Staff was excellent!!

Fantastic hotel. Clean, great amenities and stellar service.

All good.

Excellent Hotel!! Staff provided extraordinary service. We stayed August 23 so this review is long over due but much deserved. I mistakenly booked for the wrong date. Upon calling while I was on the way, the reception desk accommodated with the same price without question, so nice and accommodating. Once we reached the pool was about to close shortly after we made our way to the rooftop (which has nice crowd at night and nice nightlife) The staff then accommodated to allow my son to swim a few minutes after closing. Upon asking they were able to grant a late check to allow us to extend our last day of shopping, exploring and fun! I will definitely be staying here again. Not only is the hotel amazing, its beautiful, they put out complimentary fruit/muffins in the morning, cookies and coffee in the evening, the staff is unequivocally stellar and that made our trip magical!! Thanks MP!!

Excellent Hotel!! Staff provided extraordinary service. We stayed August 23 so this review is long over due but much deserved. I mistakenly booked for the wrong date. Upon calling while I was on the way, the reception desk accommodated with the same price without question, so nice and accommodating. Once we reached the pool was about to close shortly after we made our way to the rooftop (which has nice crowd at night and nice nightlife) The staff then accommodated to allow my son to swim a few minutes after closing. Upon asking they were able to grant a late check to allow us to extend our last day of shopping, exploring and fun! I will definitely be staying here again. Not only is the hotel amazing, its beautiful, they put out complimentary fruit/muffins in the morning, cookies and coffee in the evening, the staff is unequivocally stellar and that made our trip magical!! Thanks MP!!

I was reaaly looking forward to a weekend at the pavillion. Upon arrival and check in they sent me to the incorrect room. Paid for a king, got a queen. So I had to switch rooms. The club level was supposed to have "amazing fresh fruit". So when i went the the next morning, the coffee was weak, the pastries had little to no flavor and the fruit was nothing more than some apples and oranges. This eas very disappointing considering the amount of money. There used to be, tropical fruit, melons, pineapple, etc. In addition there used to be smoked salmon, and hot food served. When i aksed, they blamed it on COVID. I am so tired of that excuse. The last night there the AC broke. It was just one of those things. Overall, my experience was fair. The quality has declined and when I compare to other luxery hotels in the area. The Pavillion is at the bottom of the list.

I was reaaly looking forward to a weekend at the pavillion. Upon arrival and check in they sent me to the incorrect room. Paid for a king, got a queen. So I had to switch rooms. The club level was supposed to have "amazing fresh fruit". So when i went the the next morning, the coffee was weak, the pastries had little to no flavor and the fruit was nothing more than some apples and oranges. This eas very disappointing considering the amount of money. There used to be, tropical fruit, melons, pineapple, etc. In addition there used to be smoked salmon, and hot food served. When i aksed, they blamed it on COVID. I am so tired of that excuse. The last night there the AC broke. It was just one of those things. Overall, my experience was fair. The quality has declined and when I compare to other luxery hotels in the area. The Pavillion is at the bottom of the list.

This hotel may be the best ever for smiling service. Everyone knows your name and can’t wait to help. The concierge noticed I had double booked at their restaurant and got in touch with me.

Wonderful staff.

Wonderful staff.