Great hotel, very friendly staff and beautiful area. Food was truly awful and was way too crowded with kids

Excellent location. Fabulous service. Simple thing to improve experience - bottled water in bedrooms should be a given in a 5 star hotel Ate at The Grill. Magnificent

Excellent location. Fabulous service. Simple thing to improve experience - bottled water in bedrooms should be a given in a 5 star hotel Ate at The Grill. Magnificent

Rooms in expansion were nice and modern

Rooms in expansion were nice and modern

The bed was terrible. The rest of the property was amazing and for the most part, the staff was extremely helpful. We had a small issue with getting our additional bathroom stuff other than that a fantastic place to vacation.

The bed was terrible. The rest of the property was amazing and for the most part, the staff was extremely helpful. We had a small issue with getting our additional bathroom stuff other than that a fantastic place to vacation.

Good points are the d enic location, the rooms, swimming pool and facilities. On a negative side, though the hotel has grwat staff, they are severely short staffed, meaning you have extended waits for checkin/checkout, drinks, meals etc. They also overcharge in many of the restaurants and have hidden charges. For example, if you want fries with a burger, they charge an extra 6 pounds on the already expensive 16 pounds. The Italian restaurant is the best value for money but it is crowded, cramped and noisy. Furthermore, we had to wait 1.5 hours for a table. The staff were working like slaves so it was inevitable that they forgot some of our order and we had to remind them several times. The hotelnis severely understaffed and it is a big problem.

Good points are the d enic location, the rooms, swimming pool and facilities. On a negative side, though the hotel has grwat staff, they are severely short staffed, meaning you have extended waits for checkin/checkout, drinks, meals etc. They also overcharge in many of the restaurants and have hidden charges. For example, if you want fries with a burger, they charge an extra 6 pounds on the already expensive 16 pounds. The Italian restaurant is the best value for money but it is crowded, cramped and noisy. Furthermore, we had to wait 1.5 hours for a table. The staff were working like slaves so it was inevitable that they forgot some of our order and we had to remind them several times. The hotelnis severely understaffed and it is a big problem.

Beautiful property amidst a serene location right on the Loch. Excellent waitstaff and service professionals with great kid friendly dining options on property. Of particular note was the in room dining staff obliging us with kids pasta / milk even close to midnight. Overall, was a pleasant stay.

Beautiful property amidst a serene location right on the Loch. Excellent waitstaff and service professionals with great kid friendly dining options on property. Of particular note was the in room dining staff obliging us with kids pasta / milk even close to midnight. Overall, was a pleasant stay.

Ok

Ok

N/a

N/a

Had the most excellent service friendly and professional staff. Rooms facilities excellent Meet and greet team beyond compare. Staff always asked you how you were as you walked around the hotel. Asked for a space to do my yoga and gym staff gave me access to the dance studio.

Had the most excellent service friendly and professional staff. Rooms facilities excellent Meet and greet team beyond compare. Staff always asked you how you were as you walked around the hotel. Asked for a space to do my yoga and gym staff gave me access to the dance studio.

Had the most excellent service friendly and professional staff. Rooms facilities excellent Meet and greet team beyond compare. Staff always asked you how you were as you walked around the hotel.

By far the best place we stayed!! New favorite and hope to come back soon!!

By far the best place we stayed!! New favorite and hope to come back soon!!

Very comfortable resort on Loch Lomond. Convenient to walking trails. Plenty of dining options at all price points. Nice location to spend a few days.

Very comfortable resort on Loch Lomond. Convenient to walking trails. Plenty of dining options at all price points. Nice location to spend a few days.

Stunningly beautiful resort like accommodations! The rooms are extremely comfortable, warmly decorated and generous size. They have so much to offer for couples or families to do. The food was amazing and they have very friendly and warming staff! We will be back!

Stunningly beautiful resort like accommodations! The rooms are extremely comfortable, warmly decorated and generous size. They have so much to offer for couples or families to do. The food was amazing and they have very friendly and warming staff! We will be back!

I am sorry I booked here. Corporate throughput; promise but don’t deliver; upsell. I would rather have stayed at a Holiday Inn. This didn’t hold a candle to the charming small inns with personal service that we spent our other three weeks of holiday visiting. The picture on the website doesn’t show the other hundred or more rooms. It doesn’t mention that the spa is three miles down the road. Nor does it say that the Grill seats a couple hundred people and is all about turning tables to maximize covers. The food wasn’t even prepared well. How they let it out of the kitchen I will never understand. My spouse’s sauce was actually charred. It had black bubbles and char on it - and it wasn’t supposed to be a blackened dish. My carrots were coal black and cooked beyond mushy. Dreadfully done. I actually wanted to see the manager but my spouse asked me not to make a scene. I wish I had. It was a very dissatisfying experience. Our thermostat didn’t work. We asked the bellman who simply shrugged his shoulders. We asked for an extra blanket but none arrived. We called a second time and were told there weren't any. The motorized blinds didn’t close. No response to that complaint either. Thankfully our stay was only one night. If our reservation had been for more than one night I would have tried to leave and go elsewhere. It wasn’t the most expensive property we booked (three or four were a good deal more) but it was CLEARLY the worst. Frankly dumfounding.

the nicely redone rooms overlooking the lake can be quite noisy due to foot traffic in the room above

the nicely redone rooms overlooking the lake can be quite noisy due to foot traffic in the room above

I am sorry I booked here. Corporate throughput; promise but don’t deliver; upsell. I would rather have stayed at a Holiday Inn. This didn’t hold a candle to the charming small inns with personal service that we spent our other three weeks of holiday visiting. The picture on the website doesn’t show the other hundred or more rooms. It doesn’t mention that the spa is three miles down the road. Nor does it say that the Grill seats a couple hundred people and is all about turning tables to maximize covers. The food wasn’t even prepared well. How they let it out of the kitchen I will never understand. My spouse’s sauce was actually charred. It had black bubbles and char on it - and it wasn’t supposed to be a blackened dish. My carrots were coal black and cooked beyond mushy. Dreadfully done. I actually wanted to see the manager but my spouse asked me not to make a scene. I wish I had. It was a very dissatisfying experience. Our thermostat didn’t work. We asked the bellman who simply shrugged his shoulders. We asked for an extra blanket but none arrived. We called a second time and were told there weren't any. The motorized blinds didn’t close. No response to that complaint either. Thankfully our stay was only one night. If our reservation had been for more than one night I would have tried to leave and go elsewhere. It wasn’t the most expensive property we booked (three or four were a good deal more) but it was CLEARLY the worst. Frankly dumfounding.

Perfectly acceptable for a large resort. Nice gym, clean rooms, and decent fare. The breakfast buffet was especially good.

Perfectly acceptable for a large resort. Nice gym, clean rooms, and decent fare. The breakfast buffet was especially good.

A lovely place to stay - will have another visit .

A lovely place to stay - will have another visit .