Very special visit nice bed, great hot breakfast, eggs, ham, pancakes, waffles, cereals fruit and more.. wonderful staff especially Michelle

Very special visit nice bed, great hot breakfast, eggs, ham, pancakes, waffles, cereals fruit and more.. wonderful staff especially Michelle

Location is good, room is spacious, but front desk service is below average. Not helpful and with bad attitude.

Location is good, room is spacious, but front desk service is below average. Not helpful and with bad attitude.

We visited in mid-October after the busy season. The room was overdue for basic maintenance repairs. The heater, sink and TV did not work upon our arrival and staff came to do a temporary repair that evening. However, additional items were not working but we did not request repairs due to only being there 1 night. Those items were: floor lamp didn't work, the TV kept rebooting and the safety grab bar in the shower was extremely loose and not usable due to concern it would come off the wall. (As an older senior with mobility issues, this was needed).

We visited in mid-October after the busy season. The room was overdue for basic maintenance repairs. The heater, sink and TV did not work upon our arrival and staff came to do a temporary repair that evening. However, additional items were not working but we did not request repairs due to only being there 1 night. Those items were: floor lamp didn't work, the TV kept rebooting and the safety grab bar in the shower was extremely loose and not usable due to concern it would come off the wall. (As an older senior with mobility issues, this was needed).

Great stay here. The beds were so comfortable and we also got a free upgrade to a lake view!

Great stay here. The beds were so comfortable and we also got a free upgrade to a lake view!

It was off-season so I wasn’t sure what to expect. Our room was upgraded for unknown reasons to a jacuzzi suite. The lights in the room were a logistical nightmare & I never figured out how to get the jacuzzi going. The breakfast was a hot breakfast as advertised, but not what I normally see. It consisted of what could have been powdered scrambled eggs & deli ham slices warmed up. The coffee was nearly transparent as well. The room was comfortable. Luckily our stay was a one night layover as we were on our way to the UP for the weekend. The entire place needs to be updated, because the 80’s called and they want their hotel back.

It was off-season so I wasn’t sure what to expect. Our room was upgraded for unknown reasons to a jacuzzi suite. The lights in the room were a logistical nightmare & I never figured out how to get the jacuzzi going. The breakfast was a hot breakfast as advertised, but not what I normally see. It consisted of what could have been powdered scrambled eggs & deli ham slices warmed up. The coffee was nearly transparent as well. The room was comfortable. Luckily our stay was a one night layover as we were on our way to the UP for the weekend. The entire place needs to be updated, because the 80’s called and they want their hotel back.

The room was outdated even with the room upgrade for beach front. It was dirty and full of cobwebs...and lots of 🕷 🕷 spiders. It looked like it haven't been cleaned for a long time...they probably just changed the sheets and picked up dirty towels when customers checked out. And the jacuzzi was disgusting....when we turn on the jets, the water turned brown and scummy. We told the front desk about it and we were told it was because we were close to the water, that's why all the spiders...and the jacuzzi was because of the iron build up from the water... it was a lame excuse. And 1 of the light bulbs was dead...we ended up changing it. We never stayed in a hotel that disgusting.... I wouldn't recommend

The room was outdated even with the room upgrade for beach front. It was dirty and full of cobwebs...and lots of 🕷 🕷 spiders. It looked like it haven't been cleaned for a long time...they probably just changed the sheets and picked up dirty towels when customers checked out. And the jacuzzi was disgusting....when we turn on the jets, the water turned brown and scummy. We told the front desk about it and we were told it was because we were close to the water, that's why all the spiders...and the jacuzzi was because of the iron build up from the water... it was a lame excuse. And 1 of the light bulbs was dead...we ended up changing it. We never stayed in a hotel that disgusting.... I wouldn't recommend

The check in was a nightmare. This is the third or fourth time staying here. It had alway been wonderful. This time when we checked in the manager yelled at my husband and asked if he was having a bad day. First of all, we reserved a room on the first floor with a lake view. When we checked in the clerk said we had a third floor room with a view. We tried to tell her we reserved a ground room with view. The manager stepped over and started yelling at my husband that they had already given us upgrades with the room. We didn’t ask for upgrades. We just wanted the room we reserved. Than she yelled at my husband by name and asked if he was having a bad day. This has NEVER happened to us before. My husband left and went to the truck. She than said she was going to move us to the second floor. I said no I just want to check in. This was a very intense time. It made me sick to my stomach. The whole ordeal was uncalled for.

We had several maintenance issues. At 4 a.m (1st night) we had to call for assistance due to the window heating unit smoldering with a heavy burning plastic smell. Zack did everything he could, but they were at full capacity, and had no room to move us to. He brought us a box fan to put in the window to draw the air out & we could not use the heat (Michigan weather). It was a sleepless night. Our room keys (both) were faulty, and had us making trips to the front desk to be replaced. We witnessed two other clients during our time at the front desk with the same issue. The next day we were moved to a different room which was on the first floor and the sliding patio door had no working lock. It was broken off and removed, so at any time anyone could enter our room from the patio. The exhaust fan in the bathroom was not working and the caulk in the tub was moldy. The front desk manager (Michelle) was kind and tried to assist but can only refer customers to the corporate office. I did call the corporate office and was immediately shut down and offered no compensation, or apology. They told us there was no compensation since we stayed in the room, even though they were at full capacity and the heater failed at 4 am. We chose this location for their AAA rating, but it was the worst hotel experience I have ever had. I would not recommend this hotel because the corporate office will not take responsibility. The hotel has many maintenance issues needing to be addressed.

We had several maintenance issues. At 4 a.m (1st night) we had to call for assistance due to the window heating unit smoldering with a heavy burning plastic smell. Zack did everything he could, but they were at full capacity, and had no room to move us to. He brought us a box fan to put in the window to draw the air out & we could not use the heat (Michigan weather). It was a sleepless night. Our room keys (both) were faulty, and had us making trips to the front desk to be replaced. We witnessed two other clients during our time at the front desk with the same issue. The next day we were moved to a different room which was on the first floor and the sliding patio door had no working lock. It was broken off and removed, so at any time anyone could enter our room from the patio. The exhaust fan in the bathroom was not working and the caulk in the tub was moldy. The front desk manager (Michelle) was kind and tried to assist but can only refer customers to the corporate office. I did call the corporate office and was immediately shut down and offered no compensation, or apology. They told us there was no compensation since we stayed in the room, even though they were at full capacity and the heater failed at 4 am. We chose this location for their AAA rating, but it was the worst hotel experience I have ever had. I would not recommend this hotel because the corporate office will not take responsibility. The hotel has many maintenance issues needing to be addressed.

I had the worst experience with tthis company costumers service was terrible. Calling corporate was also a bad experience. We call in advanced to let them know we will be coming in late. We decide to drive to the location in mackinaw city. We had a horrible accident on or way to the hotel. We got stranded with no car ,the car was a total lost. We call the same night to explain the situation and no one was any help . The front desk was rude gave us a corporate number. When we call it was the same we got the run around. The accidente was something that we couldn't control. No empathy on there part.

I had the worst experience with tthis company costumers service was terrible. Calling corporate was also a bad experience. We call in advanced to let them know we will be coming in late. We decide to drive to the location in mackinaw city. We had a horrible accident on or way to the hotel. We got stranded with no car ,the car was a total lost. We call the same night to explain the situation and no one was any help . The front desk was rude gave us a corporate number. When we call it was the same we got the run around. The accidente was something that we couldn't control. No empathy on there part.

I love this hotel! Best place for the value off season. Breakfast is yummy, hot tub is divine. Always clean. We had an amazing view of the beach this time! Love being on the 3rd floor. It was packed this time and a line for breakfast but it still was yummy. The front desk ladies are always friendly and helpful.

We stayed here overnight while making the trek to Mackinac Island. The reviews were not favorable but we decided to give them a chance and they proved all their negative reviews to be wrong. From the moment we walked in we were greeted and taken care of very kindly and professionally. The place is a little outdated, but very clean and charming. The decor was beautiful, and like I said, very ornate and charming. The artwork was amazing as it appeared to be done by local artists. The room was clean and very comfy, and the breakfast was great. Kudos to the girl running it as it was busy and crazy, she kept the food hot and full. I would definitely stay here again and also want to mention it is in a great location to walk to restaurants, shops and the ferry of course!

We were sixth in line to get our room key. The staff seemed to take forever however they were very friendly and apologetic. It would have helped to have one more person on staff to assist.

We stayed here overnight while making the trek to Mackinac Island. The reviews were not favorable but we decided to give them a chance and they proved all their negative reviews to be wrong. From the moment we walked in we were greeted and taken care of very kindly and professionally. The place is a little outdated, but very clean and charming. The decor was beautiful, and like I said, very ornate and charming. The artwork was amazing as it appeared to be done by local artists. The room was clean and very comfy, and the breakfast was great. Kudos to the girl running it as it was busy and crazy, she kept the food hot and full. I would definitely stay here again and also want to mention it is in a great location to walk to restaurants, shops and the ferry of course!

We were sixth in line to get our room key. The staff seemed to take forever however they were very friendly and apologetic. It would have helped to have one more person on staff to assist.

Room was dusty dresser was very dusty

Room was dusty dresser was very dusty

Very comfortable bed!

Very comfortable bed!

Hotel looks older with a new coat of paint. Beds are hard. Lighting in room reminded me of a dimly lit cocktail lounge. No outlets near beds for charging things. Breakfast was very poor for the price charged for room. Only one elevator for entire hotel…ended up using the stairs. Location is good but is priced too high for what you get. There are numerous name brand hotels along the same street. Won’t go back!

Hotel looks older with a new coat of paint. Beds are hard. Lighting in room reminded me of a dimly lit cocktail lounge. No outlets near beds for charging things. Breakfast was very poor for the price charged for room. Only one elevator for entire hotel…ended up using the stairs. Location is good but is priced too high for what you get. There are numerous name brand hotels along the same street. Won’t go back!

The breakfast room had a lovely view, but the day we were there it was overheated, and staff was having trouble keeping up with the demand for the breakfast buffet.

Good and I recommend

The breakfast room had a lovely view, but the day we were there it was overheated, and staff was having trouble keeping up with the demand for the breakfast buffet.

Good and I recommend