Amazing staff, the rooms were nice and the area is great

I recently stayed at this 4-star hotel, which is centrally located but a bit on the expensive side, and had a somewhat mixed experience. The service was excellent; the staff were friendly, attentive, and really went out of their way to make our stay comfortable. However, there were several issues that took away from the overall experience. First, we were disappointed to find out that the room we selected did not have air conditioning. This made the room quite uncomfortable, especially during warmer parts of the day, and we weren’t advised of this at all beforehand, which was frustrating. Additionally, while the hotel’s central location is convenient for exploring the area, the fact that it’s on a pedestrian street means parking is separate and requires a bit of a walk. While this wasn’t a huge issue, it was an inconvenience, especially if you’re carrying luggage or in bad weather. Another disappointment, was the breakfast. For a hotel of this caliber, the breakfast was far from good with very limited options. For the price we paid, we expected much better. Overall, while the service was fantastic and the location was convenient, the lack of AC, inconvenient parking, and disappointing breakfast made the stay feel less than what I would expect from a 4-star hotel. I’d consider staying here again, but only if these issues were addressed.

I recently stayed at this 4-star hotel, which is centrally located but a bit on the expensive side, and had a somewhat mixed experience. The service was excellent; the staff were friendly, attentive, and really went out of their way to make our stay comfortable. However, there were several issues that took away from the overall experience. First, we were disappointed to find out that the room we selected did not have air conditioning. This made the room quite uncomfortable, especially during warmer parts of the day, and we weren’t advised of this at all beforehand, which was frustrating. Additionally, while the hotel’s central location is convenient for exploring the area, the fact that it’s on a pedestrian street means parking is separate and requires a bit of a walk. While this wasn’t a huge issue, it was an inconvenience, especially if you’re carrying luggage or in bad weather. Another disappointment, was the breakfast. For a hotel of this caliber, the breakfast was far from good with very limited options. For the price we paid, we expected much better. Overall, while the service was fantastic and the location was convenient, the lack of AC, inconvenient parking, and disappointing breakfast made the stay feel less than what I would expect from a 4-star hotel. I’d consider staying here again, but only if these issues were addressed.

Well located historic hotel, staff were very helpful

Well located historic hotel, staff were very helpful

Loved the stay in a 700 year old building. Nice room, although we booked a small one. Perfect location. Good restaurant and bar downstairs.

Loved the stay in a 700 year old building. Nice room, although we booked a small one. Perfect location. Good restaurant and bar downstairs.

The location is very good. The caffee at the room will be great.

The location is very good. The caffee at the room will be great.

What a fantastic hotel! Excellent service from the staff, great breakfast and clean rooms. Also an amazing location. We couldn’t have picked a better place for our one night stay in Salzburg. And now we can say we stayed in a 700 year old building!

What a fantastic hotel! Excellent service from the staff, great breakfast and clean rooms. Also an amazing location. We couldn’t have picked a better place for our one night stay in Salzburg. And now we can say we stayed in a 700 year old building!

What a great hotel! Extremely friendly staff, clean, comfortable, place to stay. 4 stars rating is not accurate; It is much more than 4 stars! We highly recommend it for a stay in Austria.

What a great hotel! Extremely friendly staff, clean, comfortable, place to stay. 4 stars rating is not accurate; It is much more than 4 stars! We highly recommend it for a stay in Austria.

Stayed for one night on a solo trip before a work conference and loved it. The location is fantastic for the old town and all the sights, and getting there from the airport was super easy as well. There was a fan in the room to keep cool at night, breakfast was really nice and the staff were great. Super clean room and a complimentary Mozartkugeln on the bed on arrival! Would really recommend!

Stayed for one night on a solo trip before a work conference and loved it. The location is fantastic for the old town and all the sights, and getting there from the airport was super easy as well. There was a fan in the room to keep cool at night, breakfast was really nice and the staff were great. Super clean room and a complimentary Mozartkugeln on the bed on arrival! Would really recommend!

The staff was awesome, the design was well thought out and the location was superb. We can’t wait to go back!

The staff was awesome, the design was well thought out and the location was superb. We can’t wait to go back!

Great place.

Receptionist was wonderful. Very nice breakfast.

Receptionist was wonderful. Very nice breakfast.

Great place.

Excellent staff. Friendly and very helpful. Clean rooms. Quiet. Excellent location. Convenient parking 5-10 min walk away. Would definitely recommend.

Excellent staff. Friendly and very helpful. Clean rooms. Quiet. Excellent location. Convenient parking 5-10 min walk away. Would definitely recommend.

Convenient. No parking-18 euro per night in nearby garage. Wonderful service. Beautiful rooms.

Convenient. No parking-18 euro per night in nearby garage. Wonderful service. Beautiful rooms.

Walking distance to a few activities.

Walking distance to a few activities.

Lovely little hotel in a delightful location with comfortable rooms including table and chairs, mini bar, safe for laptops, and old-world charm. The breakfast was very good presenting everything you would expect of a nice hotel. The staff were friendly, efficient and professional. The whole five days I spent were exemplary.

Lovely little hotel in a delightful location with comfortable rooms including table and chairs, mini bar, safe for laptops, and old-world charm. The breakfast was very good presenting everything you would expect of a nice hotel. The staff were friendly, efficient and professional. The whole five days I spent were exemplary.

The staff was amazing and helpful. We were late for an excursion due to heavy delays coming from Prague and the women at the front desk called for us. Elevator was broken while we were there but fixed luckily before we had to check out. Rooms a bit dated. Shower tiny even for European standards. Great location for walking around Salzburg and getting to popular spots.

The staff was amazing and helpful. We were late for an excursion due to heavy delays coming from Prague and the women at the front desk called for us. Elevator was broken while we were there but fixed luckily before we had to check out. Rooms a bit dated. Shower tiny even for European standards. Great location for walking around Salzburg and getting to popular spots.

All we liked