Together with my 2 children we had a wonderful 3 night stay, the staff were very welcoming and helpful especially Letitzia… we will definitely go back

There were a lot of good things about this hotel the rooms were excellent and most staff were friendly and professional. My main complaints are about some staff conduct and the average food. Upon arrival there is a barrier for security purposes which is good. However when you pull up to the entrance there is no one to receive you and help with your bags. The initial reception I received from Maria was unfriendly which changed quickly but the damage was already done. The micro aggressions continued as I ordered lunch only to have the waiter stick his hand across my face twice to point out a menu option. It was clear aggression as he heard me say chicken salad loud and clear. I did not pay all that money to get poked in the face. I had to go to reception to suggest that they take a course in diversity. After that things improved but sadly at check out the aggression continued albeit with a fake charm. A male receptionist first insisted that I did not have a car at the hotel because he could not “find” the container that was right in front of him. Then he went to get the car and did not readjust the car seat to its original position. Finally the security barrier was not raised as we left with a consequential delay. Micro aggressions are by there nature are ambiguous but in hospitality you should not be questioning if you’re being treated disrespectfully. The staff I referenced let themselves down.

There were a lot of good things about this hotel the rooms were excellent and most staff were friendly and professional. My main complaints are about some staff conduct and the average food. Upon arrival there is a barrier for security purposes which is good. However when you pull up to the entrance there is no one to receive you and help with your bags. The initial reception I received from Maria was unfriendly which changed quickly but the damage was already done. The micro aggressions continued as I ordered lunch only to have the waiter stick his hand across my face twice to point out a menu option. It was clear aggression as he heard me say chicken salad loud and clear. I did not pay all that money to get poked in the face. I had to go to reception to suggest that they take a course in diversity. After that things improved but sadly at check out the aggression continued albeit with a fake charm. A male receptionist first insisted that I did not have a car at the hotel because he could not “find” the container that was right in front of him. Then he went to get the car and did not readjust the car seat to its original position. Finally the security barrier was not raised as we left with a consequential delay. Micro aggressions are by there nature are ambiguous but in hospitality you should not be questioning if you’re being treated disrespectfully. The staff I referenced let themselves down.

Big and comfortable rooms, beautiful pool/garden area, outstanding spa.

Big and comfortable rooms, beautiful pool/garden area, outstanding spa.

Pleasant stay. Excellent service! Staff is very lovely 😊 dining is good!

Pleasant stay. Excellent service! Staff is very lovely 😊 dining is good!

This is a beautiful resort outside of Mazaro del Vallo. We were only there one night at the end of the season so we didn't enjoy any of the big amenities like the pool. It's a ways outside of Mazaro, so if you are looking for a place in town, this isn't the place. But, it is a resort, and an absolutely beautiful one at that. The staff is exactly what you expect from a top resort. Super attentive, helpful in every way. We enjoyed our night there. Would recommend for those looking for a resort experience.

This is a beautiful resort outside of Mazaro del Vallo. We were only there one night at the end of the season so we didn't enjoy any of the big amenities like the pool. It's a ways outside of Mazaro, so if you are looking for a place in town, this isn't the place. But, it is a resort, and an absolutely beautiful one at that. The staff is exactly what you expect from a top resort. Super attentive, helpful in every way. We enjoyed our night there. Would recommend for those looking for a resort experience.

Wonderful hotel. Staff was outstanding. Would come back again.

Wonderful hotel. Staff was outstanding. Would come back again.

A very nice property. It is certainly one of the nicest hotels in the area. Its location is odd because it reslly is on the middle of nowhere. Worth a stay, but no choices other than a 6 mile drive into town for drinks or dinner

A very nice property. It is certainly one of the nicest hotels in the area. Its location is odd because it reslly is on the middle of nowhere. Worth a stay, but no choices other than a 6 mile drive into town for drinks or dinner

What a fantastic hotel, best in the region!!

What a fantastic hotel, best in the region!!

Fantastic hotel and staff. Great location and close to beautiful Mazara and a short drive to other places of interest. We had seven day's of luxury. Thank you

Fantastic hotel and staff. Great location and close to beautiful Mazara and a short drive to other places of interest. We had seven day's of luxury. Thank you

Wonderful triple deluxe room. Very spacious and beautiful bathroom. But wifi is too slow. Ask for a free iPad router at the desk for very fast internet.

Wonderful triple deluxe room. Very spacious and beautiful bathroom. But wifi is too slow. Ask for a free iPad router at the desk for very fast internet.

Beautiful property. Great staff and amenities. Room was spacious and very comfortable.

Beautiful property. Great staff and amenities. Room was spacious and very comfortable.

not much to say as this was just a quick stopover. Dinner was very good. The people super friendly, bu that no surprise at a nice hotel in Sicily.

not much to say as this was just a quick stopover. Dinner was very good. The people super friendly, bu that no surprise at a nice hotel in Sicily.

The hotel is surrounded by a beautiful garden that at the end of April was a blaze of colorful flowers. Luxury and relaxation go hand in hand in this well-kept facility and organized with friendly and knowledgeable staff. A special mention for bed and pillows of higher level, thanks to which I slept deeply and from which I woke up really refreshed. An aperitif with a view of the park and the swimming pool, a dinner based on Trapanese fish cous cous, prawns from Mazara and native wines from Marsala, complete an A-plus judgment.

The hotel is surrounded by a beautiful garden that at the end of April was a blaze of colorful flowers. Luxury and relaxation go hand in hand in this well-kept facility and organized with friendly and knowledgeable staff. A special mention for bed and pillows of higher level, thanks to which I slept deeply and from which I woke up really refreshed. An aperitif with a view of the park and the swimming pool, a dinner based on Trapanese fish cous cous, prawns from Mazara and native wines from Marsala, complete an A-plus judgment.

The drive from Segesta to the hotel was really bad, especially at night. However, the hotel itself was very nice.

The drive from Segesta to the hotel was really bad, especially at night. However, the hotel itself was very nice.

Relaxing nice resort. Closest town is a 1 nighter. Average breakfast. Nice garden. Huge room....clean. Pleasant staff.

Relaxing nice resort. Closest town is a 1 nighter. Average breakfast. Nice garden. Huge room....clean. Pleasant staff.

Nice hotel, but really needs to be updated. In an amazing location, on amazing grounds, but it is really outdated. Comfortable and clean though and affordable.

Nice hotel, but really needs to be updated. In an amazing location, on amazing grounds, but it is really outdated. Comfortable and clean though and affordable.

Very good hotel with excellent facilities. Spacious room. Nice swimming pools both indoors and outside. High class dining. The hotel is surrounded with wine yards and olives - nice to have a walk around.