Our stay at The Principal Hotel in Madrid was disappointing. Though the staff was welcoming at first, the hotel itself fell far short of expectations. We booked a junior suite expecting extra space and quiet, but the room was surprisingly small, and the hotel was very dim with poor lighting. Worst of all, the noise outside was unbearable—people were yelling and drinking late into the night, making it impossible to sleep. This caused us to miss the prepaid breakfast the next morning. When we spoke to the front desk later, the clerk was apologetic and offered to comp our breakfast for the next day and cancel the previous charge. However, the new shift ignored this promise and charged us in full. They were so disorganized that when we asked for our luggage to be brought down (as we had a driver waiting), it was left untouched. After breakfast, we were stuck waiting for an elevator that didn’t work, and the staff offered no help. We had already checked out, so we didn’t have the key needed to access the other elevator, and again, no one assisted us. Despite the high rates, the service and experience were subpar. We had another reservation for the following week but canceled it. The hotel is overpriced, the rooms are small and noisy, and only a few staff members were helpful. They made promises they didn’t keep, and overall, they don’t seem to prioritize their guests. Avoid The Principal Hotel if you have the option.

Our stay at The Principal Hotel in Madrid was disappointing. Though the staff was welcoming at first, the hotel itself fell far short of expectations. We booked a junior suite expecting extra space and quiet, but the room was surprisingly small, and the hotel was very dim with poor lighting. Worst of all, the noise outside was unbearable—people were yelling and drinking late into the night, making it impossible to sleep. This caused us to miss the prepaid breakfast the next morning. When we spoke to the front desk later, the clerk was apologetic and offered to comp our breakfast for the next day and cancel the previous charge. However, the new shift ignored this promise and charged us in full. They were so disorganized that when we asked for our luggage to be brought down (as we had a driver waiting), it was left untouched. After breakfast, we were stuck waiting for an elevator that didn’t work, and the staff offered no help. We had already checked out, so we didn’t have the key needed to access the other elevator, and again, no one assisted us. Despite the high rates, the service and experience were subpar. We had another reservation for the following week but canceled it. The hotel is overpriced, the rooms are small and noisy, and only a few staff members were helpful. They made promises they didn’t keep, and overall, they don’t seem to prioritize their guests. Avoid The Principal Hotel if you have the option.

Beautiful boutique hotel 8n great location with nice service.

Beautiful boutique hotel 8n great location with nice service.

Perfect location, very elegant, friendly staff.

Perfect location, very elegant, friendly staff.

The balcony views are everything!! Next to the metropolis! Beautiful staff very welcoming and the rooms are excellent.

Beautiful property. Great rooftop. Got upgraded to a balcony view, which was a stunning view of the Artes building. Great service

The balcony views are everything!! Next to the metropolis! Beautiful staff very welcoming and the rooms are excellent.

Amazing hotel!!

Beautiful property. Great rooftop. Got upgraded to a balcony view, which was a stunning view of the Artes building. Great service

This was our first stay in Madrid and we absolutely loved this hotel. It was luxury in all the right ways - great service, beautiful rooms, attentive to our needs. The bedroom was larger than most European hotel rooms and the view was beautiful of downtown Madrid. Great central location between the park and the palace! Can't recommend more!

This was our first stay in Madrid and we absolutely loved this hotel. It was luxury in all the right ways - great service, beautiful rooms, attentive to our needs. The bedroom was larger than most European hotel rooms and the view was beautiful of downtown Madrid. Great central location between the park and the palace! Can't recommend more!

A wonderful place, well located and very safe.

A wonderful place, well located and very safe.

Great location! Very nice bar/ terrace on the top. Staff were very nice.

Great location! Very nice bar/ terrace on the top. Staff were very nice.

Great lication

Great lication

The hotel itself was fine, clean, great location.

The hotel itself was fine, clean, great location.

Over all amazing experience

Over all amazing experience

The hotel’s location is very convenient and the restaurant, terrace and lobby area are very nice. Reception staff was great. However the bed (mattress) in our room was very uncomfortable, the shower was clogged and service at the bar and restaurant was extremely slow. We did not feel our stay was at a 5 star hotel for the price we paid.

The hotel’s location is very convenient and the restaurant, terrace and lobby area are very nice. Reception staff was great. However the bed (mattress) in our room was very uncomfortable, the shower was clogged and service at the bar and restaurant was extremely slow. We did not feel our stay was at a 5 star hotel for the price we paid.

Centrally located near the Gran Via, the hotel allowed us to see a great deal of Madrid during our two nights in the city. I was disappointed at the small size of our room but I know that’s not unusual for Europe. While the rooftop bar was closed during our stay which was disappointing, there was another terrace at a lower level to have a cocktail or snack while seeing the top of the city.

Centrally located near the Gran Via, the hotel allowed us to see a great deal of Madrid during our two nights in the city. I was disappointed at the small size of our room but I know that’s not unusual for Europe. While the rooftop bar was closed during our stay which was disappointing, there was another terrace at a lower level to have a cocktail or snack while seeing the top of the city.

I selected this property primarily for its location — its proximity or easy walk ability to POI including the Prado, Reina Sofia, and Thyssen museums as well as to the Plaza Mayor.

I selected this property primarily for its location — its proximity or easy walk ability to POI including the Prado, Reina Sofia, and Thyssen museums as well as to the Plaza Mayor.

Location & Restraunt.

Construction outside was loud

Construction outside was loud