The staff at this location was excellent, but the housekeeping staff was terrible there was not enough wash towels in the hotel they kept running out, could not get complete service unless it was requested at the front desk.

The room included free breakfast, the breakfast room contained only a small amount of oatmeal in the bottom of the pan. The coffee was empty in both the breakfast room and the lobby. We complained and were told that food was coming out soon. We waited an hour to find no food or coffee came out. We went back to the front desk and had to wait /0 minutes before the attendant was present. The stay was unacceptable!!

Even though the reviews were “bad” this was a nice hotel and staff were very nice , very clean ,the pool was clean and spacious. Sometimes not listen to the reviews is okay . Good experience over all

Even though the reviews were “bad” this was a nice hotel and staff were very nice , very clean ,the pool was clean and spacious. Sometimes not listen to the reviews is okay . Good experience over all

The room included free breakfast, the breakfast room contained only a small amount of oatmeal in the bottom of the pan. The coffee was empty in both the breakfast room and the lobby. We complained and were told that food was coming out soon. We waited an hour to find no food or coffee came out. We went back to the front desk and had to wait /0 minutes before the attendant was present. The stay was unacceptable!!

Due to Microsoft outage rebooked into Hilton Garden Inn which was understood but nit the suite situation desired. Room was nice enough but cabinet doors off kilter/broken.

Due to Microsoft outage rebooked into Hilton Garden Inn which was understood but nit the suite situation desired. Room was nice enough but cabinet doors off kilter/broken.

poor service.

poor service.

Everything was clean and comfortable, and the service was professional. Great place to stay.

Why would you ask me this? They canceled an hour prior to arrival yet your system still shows it as active and the kicker is Homewood suites charged me 200 for absolutely nothing but a ruined weekend

Everything was clean and comfortable, and the service was professional. Great place to stay.

Why would you ask me this? They canceled an hour prior to arrival yet your system still shows it as active and the kicker is Homewood suites charged me 200 for absolutely nothing but a ruined weekend

Hotel room was nice, comfortable and clean. However, when I needed something the staff I spoke to could not speak or understand English. 2 out of the 4 night stay many cars in the parking lot had their windows smashed. This created worry and discomfort. Although authorities were called, no other actions seemed to take place. Parking lot was not cleaned up from glass and I'm not aware that the patrons were compensated.

Hotel room was nice, comfortable and clean. However, when I needed something the staff I spoke to could not speak or understand English. 2 out of the 4 night stay many cars in the parking lot had their windows smashed. This created worry and discomfort. Although authorities were called, no other actions seemed to take place. Parking lot was not cleaned up from glass and I'm not aware that the patrons were compensated.

The hotel was great, staff was polite, property was clean, amenities fully functioning. Very up to date and they do their best with security despite the neighborhood do not leave anything of value in your car. My only complaint to Homewood Suites would be the stove stop does not get hot enough to cook. That was one of the main reasons I stayed here was for having a kitchen but I could not cook like I had planned :(

The hotel was great, staff was polite, property was clean, amenities fully functioning. Very up to date and they do their best with security despite the neighborhood do not leave anything of value in your car. My only complaint to Homewood Suites would be the stove stop does not get hot enough to cook. That was one of the main reasons I stayed here was for having a kitchen but I could not cook like I had planned :(

Staff was courteous, breakfast was nice, room quality was only average.

Staff was courteous, breakfast was nice, room quality was only average.

The property was clean for the most part! The staff and service was horrible! I called at 2:15 to see if our room was ready the guy on the phone put me on hold and never came back to the phone! When we arrived at 3. I waited behind another costumer for at least 30 minutes. Someone that was working there came out and said someone else will be up here in a little bit but I have to leave! So when the next person came out she told the lady that she was sorry in front of me and said she would take money off her bill and I heard her say that! But when I got up there to check in! She didn’t apologize to me when I told her and was very rude to me and wouldn’t take any off my bill! I didn’t get my key until after 3:30! Then when I needed more towels and went down to the front desk there was no worker around! I had to go over the other hotel to get towels! That’s Poor customer service if you ask me! The dishwasher was running when we got in our room and there was a pee spot on the pull out couch! I would like to have a discount on my next stay!

The property was clean for the most part! The staff and service was horrible! I called at 2:15 to see if our room was ready the guy on the phone put me on hold and never came back to the phone! When we arrived at 3. I waited behind another costumer for at least 30 minutes. Someone that was working there came out and said someone else will be up here in a little bit but I have to leave! So when the next person came out she told the lady that she was sorry in front of me and said she would take money off her bill and I heard her say that! But when I got up there to check in! She didn’t apologize to me when I told her and was very rude to me and wouldn’t take any off my bill! I didn’t get my key until after 3:30! Then when I needed more towels and went down to the front desk there was no worker around! I had to go over the other hotel to get towels! That’s Poor customer service if you ask me! The dishwasher was running when we got in our room and there was a pee spot on the pull out couch! I would like to have a discount on my next stay!

The morning we checked out around 15 cars were broken into. We got lucky but the windows of the car next to us were shattered.

Property was very fun. On this specific visit, our room had to be changed because the bathroom sink was clogged when we arrived. They didn’t have anyone on hand that could fix it. The new room was great though. The pool was also out of order, which was a bummer. Breakfast was great and also the breakfast staff.

The morning we checked out around 15 cars were broken into. We got lucky but the windows of the car next to us were shattered.

Property was very fun. On this specific visit, our room had to be changed because the bathroom sink was clogged when we arrived. They didn’t have anyone on hand that could fix it. The new room was great though. The pool was also out of order, which was a bummer. Breakfast was great and also the breakfast staff.

My room was not throughly clean there were stains on the couch, carpet and walls, My TV wasn’t working called front desk said they would send someone no one ever came, so for two days I was unable to utilize a tv . There wasn’t extra toilet paper in the room, we had to use tissue by the last day. someone’s car was broken into outside in the parking lot and shattered glass everywhere. On Sunday morning I went down for breakfast at 9:15am and when we got down there they told us that they stop bringing food out at 9:30am even though breakfast is over at 10am and I pointed out that it was only 9:20am and she walked away. Over this wasn’t what I would have expected from “Hilton”

My room was not throughly clean there were stains on the couch, carpet and walls, My TV wasn’t working called front desk said they would send someone no one ever came, so for two days I was unable to utilize a tv . There wasn’t extra toilet paper in the room, we had to use tissue by the last day. someone’s car was broken into outside in the parking lot and shattered glass everywhere. On Sunday morning I went down for breakfast at 9:15am and when we got down there they told us that they stop bringing food out at 9:30am even though breakfast is over at 10am and I pointed out that it was only 9:20am and she walked away. Over this wasn’t what I would have expected from “Hilton”

Had a nice time will definitely come back when I am in the area

Had a nice time will definitely come back when I am in the area

The pool area was great. The water and area was clean. Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

The pool area was great. The water and area was clean. Our room was ready 2 hours late. Ice machines didn't work, key didn't work part of time, breakfast was not served so sent next door to Hilton Garden Inn-wanted us to pay 20.00 each for breakfast-NO, we were disappointed. Staff was nice, but there weren't enough people to serve, clean and check in/out. Disappointed especially since it was a new build so close to home for a birthday get together with kids from here and out of town.

There was stuff in our tiolet and we had no access to cleaning or towels