No staff , a little sketch

Its a great place if you dont intend on spending most of the day inside. Good place to drop your stuff and lock up for a day or night outand about, come back and crash out, rinse, repeat. Shower runs a little warm. Air conditioning is icey as you want it. Everything else is pretty standard. Not a true hotel, far from a hostel. Close enough to underground but away from the noise of the city. Would definately come back.

Very convenient place close to the underground station, bus stop in front of the hotel, shops nearby walkable distance. Staff are really helpful and friendly Rooms have bottles of water provided which is a bonus

Very convenient place close to the underground station, bus stop in front of the hotel, shops nearby walkable distance. Staff are really helpful and friendly Rooms have bottles of water provided which is a bonus

Its a great place if you dont intend on spending most of the day inside. Good place to drop your stuff and lock up for a day or night outand about, come back and crash out, rinse, repeat. Shower runs a little warm. Air conditioning is icey as you want it. Everything else is pretty standard. Not a true hotel, far from a hostel. Close enough to underground but away from the noise of the city. Would definately come back.

Good location, safe system checking in

Stayed there a number of times. Great location and a good price. Self check in but call from hotel to check everything was ok. Didn’t use tv but on previous occasions struggled to get normal programmes but seem to recall it had Netflix.

Easy check-in, tidy rooms, clean simple decor

Easy check-in, tidy rooms, clean simple decor

Had to book last minute as couldn't get to our previously booked hotel because tube lines were closed. Read reviews after booking and was concerned about the number of negative ones, but our room was amazing for the price. Had to phone the day before as check-in instructions not received by then; said they would WhatsApp them by end of day, but had to call again and they came through immediately. Also got an email on the day, so maybe they dont send them until then. We were allocated room 6 in the basement, but got a WhatsApp in the morning changing it to 18, first floor, because of maintenance issues. Access to the property and room was easy and explained with photos. We were very happy with the room; clean, with bottled water, toiletries and even toothbrushes and toothpaste. The bathroom was spotless and looked to have been refitted relatively recently. Very smal amount of mould on the ceiling, but would expect that in a property of that age without a fan in the bathroom. The hotel is well located for access by public transport and has shops and restaurants/takeaways nearby, plus the beautiful, peaceful and interesting Brompton Cemetery a few minutes walk away. I had no problem contacting the hotel either by phone or WhatsApp; the people were always polite and helpful, but never saw anyone during our stay. I would certainly consider using the Wembar again.

Had to book last minute as couldn't get to our previously booked hotel because tube lines were closed. Read reviews after booking and was concerned about the number of negative ones, but our room was amazing for the price. Had to phone the day before as check-in instructions not received by then; said they would WhatsApp them by end of day, but had to call again and they came through immediately. Also got an email on the day, so maybe they dont send them until then. We were allocated room 6 in the basement, but got a WhatsApp in the morning changing it to 18, first floor, because of maintenance issues. Access to the property and room was easy and explained with photos. We were very happy with the room; clean, with bottled water, toiletries and even toothbrushes and toothpaste. The bathroom was spotless and looked to have been refitted relatively recently. Very smal amount of mould on the ceiling, but would expect that in a property of that age without a fan in the bathroom. The hotel is well located for access by public transport and has shops and restaurants/takeaways nearby, plus the beautiful, peaceful and interesting Brompton Cemetery a few minutes walk away. I had no problem contacting the hotel either by phone or WhatsApp; the people were always polite and helpful, but never saw anyone during our stay. I would certainly consider using the Wembar again.

Go

Go

Check in was a bit of a nightmare. Your website showed the trip as paid (you had the card details). When I got to the hotel I had to call the support number. They told me that no payments had been taken and that apparently you had been trying to get in touch with me to pay cash on arrival. I had only received an email stating you hoped I would enjoy my stay! I sent them the screenshot of your site showing as paid but apparently if it is paid I would have had an email with codes to get into the hotel and my room. Luckily another lady was trying and failing to get in but was sent an email and allowed me to stay in her room while I sorted things out. I was unwilling to pay cash (and there was seemingly no one to pay it to), so I was sent a link to pay. Once paid I received the required email. This took over 20 minutes to resolve and more stress than I was expecting. Not sure I will use yoj again.

Check in was a bit of a nightmare. Your website showed the trip as paid (you had the card details). When I got to the hotel I had to call the support number. They told me that no payments had been taken and that apparently you had been trying to get in touch with me to pay cash on arrival. I had only received an email stating you hoped I would enjoy my stay! I sent them the screenshot of your site showing as paid but apparently if it is paid I would have had an email with codes to get into the hotel and my room. Luckily another lady was trying and failing to get in but was sent an email and allowed me to stay in her room while I sorted things out. I was unwilling to pay cash (and there was seemingly no one to pay it to), so I was sent a link to pay. Once paid I received the required email. This took over 20 minutes to resolve and more stress than I was expecting. Not sure I will use yoj again.

Really great value and location. Would definitely book again

Really great value and location. Would definitely book again

Creaky floor all night all we could hear was the people either side of us or people walking about above. On arrive they couldn't find r booking and then charged us wrong amount Once we checked in the manager came to r door and knocked to get us to tell us instead of calling us or catching us on the way out This made us feel abit unsafe as we was 2 young girls staying in that room Good area walkable and close by shops and restaurants nice and clean

Creaky floor all night all we could hear was the people either side of us or people walking about above. On arrive they couldn't find r booking and then charged us wrong amount Once we checked in the manager came to r door and knocked to get us to tell us instead of calling us or catching us on the way out This made us feel abit unsafe as we was 2 young girls staying in that room Good area walkable and close by shops and restaurants nice and clean

Having read previous reviews I was pleasantly surprised however 2 hand towels for 2 people in a room with a shower is not really acceptable. No member of staff present therefore unable to request more milk sachets. Fortunately we took our own coffee. If there is no member of staff available it would be better to double up on the number of sachets provided, a potential problem rectified

Having read previous reviews I was pleasantly surprised however 2 hand towels for 2 people in a room with a shower is not really acceptable. No member of staff present therefore unable to request more milk sachets. Fortunately we took our own coffee. If there is no member of staff available it would be better to double up on the number of sachets provided, a potential problem rectified

Wash sink blocked, the rug look like it wasn’t vacuumed, so much dirt around the corners of the floor, cobwebs on the wall. I had all the basic amenities I needed just these things. I won’t recommend tho.

Wash sink blocked, the rug look like it wasn’t vacuumed, so much dirt around the corners of the floor, cobwebs on the wall. I had all the basic amenities I needed just these things. I won’t recommend tho.

booked for Wednesday 19th turned up hotel was full and told I had booked for the 20th which is incorrect. requested a refund which has been refused. This was a very important business trip which was ruined. I will not be recommending or using Hotels.com again unless you can refund me for the two rooms booked and restore my confidence with hotels.com

booked for Wednesday 19th turned up hotel was full and told I had booked for the 20th which is incorrect. requested a refund which has been refused. This was a very important business trip which was ruined. I will not be recommending or using Hotels.com again unless you can refund me for the two rooms booked and restore my confidence with hotels.com

Overall this experience/stay was disappointing and I did not feel as though the accommodation I received was equal to the amount I paid. The positive: - the location is very close to the Earl’s Court district/circle/picadilly line stop. - everything I used (bathroom facilities/air conditioning) worked as intended. The negative: - the only time I saw anyone around the front desk was when I checked in, and at the time they were building furniture in the entryway. There were also a number of bags (possibly trash or other guest belongings) blocking parts of the entryway and aesthetically it wasn’t very welcoming. The gentleman I spoke to thought my reservation had been cancelled, but that was quickly resolved when he saw the communication I’d had with the hotel via the Expedia app. - while the room wasn’t dirty, it clearly had marks/gouges in the carpeting and the walls, as well as cords everywhere. It felt like a college dorm rather than a hotel. The pictures looked much nicer. - the bed was uncomfortable, and the frame was clearly cheap, creaked quite a bit, and I was worried it would break. I am not a small individual (200 lbs) and I worry someone larger would have issues. - I did not feel safe in the room with a flimsy key/lock, and on my second night there, around 11PM, another guest (I think) attempted to unlock my door and enter. Again, no one was at the desk, and it was concerning that there was no one on hand for such moments. TLDR: I would not stay here again

Overall this experience/stay was disappointing and I did not feel as though the accommodation I received was equal to the amount I paid. The positive: - the location is very close to the Earl’s Court district/circle/picadilly line stop. - everything I used (bathroom facilities/air conditioning) worked as intended. The negative: - the only time I saw anyone around the front desk was when I checked in, and at the time they were building furniture in the entryway. There were also a number of bags (possibly trash or other guest belongings) blocking parts of the entryway and aesthetically it wasn’t very welcoming. The gentleman I spoke to thought my reservation had been cancelled, but that was quickly resolved when he saw the communication I’d had with the hotel via the Expedia app. - while the room wasn’t dirty, it clearly had marks/gouges in the carpeting and the walls, as well as cords everywhere. It felt like a college dorm rather than a hotel. The pictures looked much nicer. - the bed was uncomfortable, and the frame was clearly cheap, creaked quite a bit, and I was worried it would break. I am not a small individual (200 lbs) and I worry someone larger would have issues. - I did not feel safe in the room with a flimsy key/lock, and on my second night there, around 11PM, another guest (I think) attempted to unlock my door and enter. Again, no one was at the desk, and it was concerning that there was no one on hand for such moments. TLDR: I would not stay here again

Always a pleasure staying here. The check in is self checkin with clear instructions how to do it. It's always well equipped and spotlessly clean and am definitely going to use this hotel again and highly recommend

I had a nightmare trying to get into the property- trying to call to find out which room I was in - was in the phone for about 1 hour until I got though to some one - and once I was in the room - the tv had no reception- none of the light where working -

I had a nightmare trying to get into the property- trying to call to find out which room I was in - was in the phone for about 1 hour until I got though to some one - and once I was in the room - the tv had no reception- none of the light where working -

Basic but easy check in and out . Close to bus and train routes , has what you need bed , tv , bathroom with shower . Ok for price

Basic but easy check in and out . Close to bus and train routes , has what you need bed , tv , bathroom with shower . Ok for price