Friendly service

Friendly service

Hire more valets. I parked and waited, standing outside of my vehicle, for 10 minutes with nobody in sight at the valet stand. Nobody from the lobby approached and there was no signage to proceed inside. I had to send my daughter in to find out what to do. The saving grace of the valet situation last night was that the lone valet was able to retrieve my car in 15 minutes after texting for it, so I could make an emergency trip to buy an item I needed for a very important function today. Kudos to that overworked and undersupported man. $35/night to park is nothing but theft, especially in this neighborhood where there’s no other choice. Yes, I know it’s industry average, I’m not a tourist. Beyond that- street noise was a constant even with closed windows and both sets of curtains shut. $3/bottle for water in the room is ridiculous. This is a Hilton property and that company makes billions. Overall, I was a great Guest. I required nothing out of the ordinary, I tip well, and rather than faux, excess cheerfulness from the staff all I really need is polite, quiet competence. But that’s more for managers than frontline employees.

Hire more valets. I parked and waited, standing outside of my vehicle, for 10 minutes with nobody in sight at the valet stand. Nobody from the lobby approached and there was no signage to proceed inside. I had to send my daughter in to find out what to do. The saving grace of the valet situation last night was that the lone valet was able to retrieve my car in 15 minutes after texting for it, so I could make an emergency trip to buy an item I needed for a very important function today. Kudos to that overworked and undersupported man. $35/night to park is nothing but theft, especially in this neighborhood where there’s no other choice. Yes, I know it’s industry average, I’m not a tourist. Beyond that- street noise was a constant even with closed windows and both sets of curtains shut. $3/bottle for water in the room is ridiculous. This is a Hilton property and that company makes billions. Overall, I was a great Guest. I required nothing out of the ordinary, I tip well, and rather than faux, excess cheerfulness from the staff all I really need is polite, quiet competence. But that’s more for managers than frontline employees.

When I checked in, everything seemed to be OK however when it came to shower time, there was a back up in a in the sewer line and my boyfriend ended up taking a shower and having that happen to him that’s no good. Then later that day we asked for someone to come check the heater because it wouldn’t turn on and nobody came, so I woke at 1 AM in the morning freezing and changed rooms so the first night was pretty bad in which they waved my parking and gave me a $50 discount. I’m not really sure that was enough. The staff was great. Most of them were very friendly and nice and eager to help so this review really only refers to the building itself and how it works.

When I checked in, everything seemed to be OK however when it came to shower time, there was a back up in a in the sewer line and my boyfriend ended up taking a shower and having that happen to him that’s no good. Then later that day we asked for someone to come check the heater because it wouldn’t turn on and nobody came, so I woke at 1 AM in the morning freezing and changed rooms so the first night was pretty bad in which they waved my parking and gave me a $50 discount. I’m not really sure that was enough. The staff was great. Most of them were very friendly and nice and eager to help so this review really only refers to the building itself and how it works.

Great new hotel next to Shelter Island

The front desk staff are incredibly helpful and friendly. Our AC was wonky our first night but it was fixed asap. The bar and patio area are lovely, clean, and the staff and food are great. We will be staying here again next time we visit.