Nice staff, would be nice if you could get a coffee before breakfast starts which wasn’t until 7:30 I believe

This property is a bait and switch. They advertise on their website that every room has a balcony, but that is not true. Secondly, there are no screens on the windows. We opened the windows to let the cool air in while we ate dinner and returned to our room to find bugs and mosquitoes inside. As a result, we had to close the windows all night, which made the room warm. Additionally, at 5:30 am, someone in a nearby room took a shower, and the pipes made a squeaking noise that woke us up. Furthermore, there was major construction on a new building that is going to take a while, and all the construction noise started early. We had very little sleep, and the front desk staff seemed like they couldn't care less. I even pointed out that their website clearly states all rooms have balconies, but they just said sorry. I would never stay there again.

This property is a bait and switch. They advertise on their website that every room has a balcony, but that is not true. Secondly, there are no screens on the windows. We opened the windows to let the cool air in while we ate dinner and returned to our room to find bugs and mosquitoes inside. As a result, we had to close the windows all night, which made the room warm. Additionally, at 5:30 am, someone in a nearby room took a shower, and the pipes made a squeaking noise that woke us up. Furthermore, there was major construction on a new building that is going to take a while, and all the construction noise started early. We had very little sleep, and the front desk staff seemed like they couldn't care less. I even pointed out that their website clearly states all rooms have balconies, but they just said sorry. I would never stay there again.

The staff was excellent and so was his service. The view towards the Dolomites is breathtaking. It is a vintage hotel, but very appropriate for the place. Breakfast was spectacular. I would definitely stay at this hotel again.

The staff was excellent and so was his service. The view towards the Dolomites is breathtaking. It is a vintage hotel, but very appropriate for the place. Breakfast was spectacular. I would definitely stay at this hotel again.

Morning and dinner menu

Morning and dinner menu

We enjoyed our stay very much. Staff was excellent and friendly. Room was spacious. Very clean. Only 10 minute walk to town on a bike/walk path. Restaurant menu limited but delicious. One of better breakfasts I have had. Hotel is older and quaint. I enjoy well maintained older hotels as I think they have character.

We enjoyed our stay very much. Staff was excellent and friendly. Room was spacious. Very clean. Only 10 minute walk to town on a bike/walk path. Restaurant menu limited but delicious. One of better breakfasts I have had. Hotel is older and quaint. I enjoy well maintained older hotels as I think they have character.

The service from the front desk was fine and Carmen was exceptionally nice and helpful. However the room and bathroom definitely need an up to date upgrade since the cabinets and bathroom were literally falling apart, the sink drain didn't open and the deck furniture looked like it came from an old garage sale in Appalacia.

The service from the front desk was fine and Carmen was exceptionally nice and helpful. However the room and bathroom definitely need an up to date upgrade since the cabinets and bathroom were literally falling apart, the sink drain didn't open and the deck furniture looked like it came from an old garage sale in Appalacia.

A great place to stay in Lugano, very friendly personnel, great food including breakfast. It offers great views of the lake and the surrounding mountains. It is a short walk to the lake and the city. We will definitely come back...

A great place to stay in Lugano, very friendly personnel, great food including breakfast. It offers great views of the lake and the surrounding mountains. It is a short walk to the lake and the city. We will definitely come back...

Very nice hotel. It is a little too far from the bus station on a hillside. Hard to find as their location is not visibly marked in the area. Walking up the hill was a little too much sometimes. Otherwise, a very nice hotel with a friendly staff. Great View from the room, too.

Very nice hotel. It is a little too far from the bus station on a hillside. Hard to find as their location is not visibly marked in the area. Walking up the hill was a little too much sometimes. Otherwise, a very nice hotel with a friendly staff. Great View from the room, too.

Comfortable clean hotel. Friendly people.

Comfortable clean hotel. Friendly people.

Property location and room terrace view is so beautiful. Restaurant services are perfect

Property location and room terrace view is so beautiful. Restaurant services are perfect

The hotel staff were very helpful and personable. It was a beautiful location.

The hotel staff were very helpful and personable. It was a beautiful location.

Great stay!

Great stay!

This hotel is in a great location and is walkable to down town. On site parking and breakfast were convenient. Rooms have excellent views and staff are very friendly.

WiFi and TV did not work. Space was very small.

The room was very small and old looking. For a four star hotel I was expecting a much better breakfast. The cappuccino was awful and so was the carrot cake. The waiter used the word ‘cazzo’ I do not want to seem too fussy, but the overall quality of the hotel was three stars and I definitively overpaid it.

Central to several locations such as Tre cime laceraso

Great place. Location quiet, you can hike straight into the mountains just behind hotel and yet only 12-15 minutes walk from towncenter. Rooms a little dated but that is fully compensated for by nice staff, fine breakfast and wonderful restaurant which you must try.

Great place. Location quiet, you can hike straight into the mountains just behind hotel and yet only 12-15 minutes walk from towncenter. Rooms a little dated but that is fully compensated for by nice staff, fine breakfast and wonderful restaurant which you must try.

Great service at this alpine style hotel with great views and a spacious terrace. It’s about a 10 minute walk above the heart of town but quiet and more roomy as a result. We did two amazing hikes while here and used the local Dolomiti bus to get there both times. Front desk was very helpful in arranging onward travel. Good value given that it is peak season in the Dolomites.

Great service at this alpine style hotel with great views and a spacious terrace. It’s about a 10 minute walk above the heart of town but quiet and more roomy as a result. We did two amazing hikes while here and used the local Dolomiti bus to get there both times. Front desk was very helpful in arranging onward travel. Good value given that it is peak season in the Dolomites.

Good location Perfect amenities Friendly and professional staff