I booked a hotel room for a US university student staying in Colchester. When she arrived at the property at 9 pm (one hour after the booking was accepted), she had to bang on the door and wait 10-15 minutes for someone to admit her. She was shown to a room and discovered as soon as the person left that the door would not close completely, so it would not lock. Obviously a dangerous situation. She tried calling the front desk and walking down there. No one was available to help her. She had to leave the hotel (not what she wanted to do) and go to another. The hotel did not respond to email requests for a refund and has denied the refund. DO NOT BOOK HERE IF YOU ARE CONCERNED ABOUT YOUR PERSONAL SAFETY OR MINIMUM LEVELS OF CUSTOMER SERVICE.

I booked a hotel room for a US university student staying in Colchester. When she arrived at the property at 9 pm (one hour after the booking was accepted), she had to bang on the door and wait 10-15 minutes for someone to admit her. She was shown to a room and discovered as soon as the person left that the door would not close completely, so it would not lock. Obviously a dangerous situation. She tried calling the front desk and walking down there. No one was available to help her. She had to leave the hotel (not what she wanted to do) and go to another. The hotel did not respond to email requests for a refund and has denied the refund. DO NOT BOOK HERE IF YOU ARE CONCERNED ABOUT YOUR PERSONAL SAFETY OR MINIMUM LEVELS OF CUSTOMER SERVICE.

On arrival and after we had checked in and given our room we were told there was going to be a party on our 1st night. We had no advance warning of this or any email to let us know. The music/noise was very loud and was still going on at past 1 o clock in the morning. We tried to call reception many times and it was closed. On telling them at the desk the next day they didnt seem to care. If we had been forewarned we would have made other arrangements or been prepared. The room was small and dated. The carpet hadn't been hoovered and there were sweet sticky bits all over it. For the price we paid we could have stayed elsewhere.

On arrival and after we had checked in and given our room we were told there was going to be a party on our 1st night. We had no advance warning of this or any email to let us know. The music/noise was very loud and was still going on at past 1 o clock in the morning. We tried to call reception many times and it was closed. On telling them at the desk the next day they didnt seem to care. If we had been forewarned we would have made other arrangements or been prepared. The room was small and dated. The carpet hadn't been hoovered and there were sweet sticky bits all over it. For the price we paid we could have stayed elsewhere.

We had a lovely stay at the Star Anglia, very welcoming. Great room and facilities.

We had a lovely stay at the Star Anglia, very welcoming. Great room and facilities.

Easily the worst hotel I have stayed at in a very very long time. Room was freezing cold, had to, more or less beg for some form of heating (Fan heater supplied eventually), no food, no bar, no breakfast, no wake up call (staff don't arrive until 09.00 hours), room very grubby & on need of TLC

Easily the worst hotel I have stayed at in a very very long time. Room was freezing cold, had to, more or less beg for some form of heating (Fan heater supplied eventually), no food, no bar, no breakfast, no wake up call (staff don't arrive until 09.00 hours), room very grubby & on need of TLC

On arrival the staff were very helpful and great you with a smile. The room wa very nice and very clean and comfortable. Would definitely use again.

On arrival the staff were very helpful and great you with a smile. The room wa very nice and very clean and comfortable. Would definitely use again.

Really friendly staff and great location

Really friendly staff and great location

Disgraceful. Booked pay at hotel only to get a notification from my banknyheyd tried to take a random amount of £85 out of my bank with no authority. Spoke to the guy on the desk and he was blasé and uninterested. Got to my room and it wasn’t cleaned. Bed still left from previous guest. Again complained and was told it wasn’t his fault. Given a twin room and one of the beds was messy. Tv don’t work properly. Absolutely disgraceful. I do not recommend this place in any way. Have they forgotten about COVID. I would say a massive yes. No customer care and dirty

Disgraceful. Booked pay at hotel only to get a notification from my banknyheyd tried to take a random amount of £85 out of my bank with no authority. Spoke to the guy on the desk and he was blasé and uninterested. Got to my room and it wasn’t cleaned. Bed still left from previous guest. Again complained and was told it wasn’t his fault. Given a twin room and one of the beds was messy. Tv don’t work properly. Absolutely disgraceful. I do not recommend this place in any way. Have they forgotten about COVID. I would say a massive yes. No customer care and dirty

Lovely stay friendly efficient service

Lovely stay friendly efficient service

the Hotel looks like it has been built or refurbed very recently and the Beds are really comfortable ( Firm Mattress and pillows). The rooms are tastefully equipped and all worked as it should. The hotel is right on the edge of the town so plenty of places within a short walk to eat and drink. The car park is a decent enough size and is well lit at the rear of the hotel.

the Hotel looks like it has been built or refurbed very recently and the Beds are really comfortable ( Firm Mattress and pillows). The rooms are tastefully equipped and all worked as it should. The hotel is right on the edge of the town so plenty of places within a short walk to eat and drink. The car park is a decent enough size and is well lit at the rear of the hotel.

Disappointed with our stay, for the price the room was pretty dirty and had several issues. Upon entering reception I had to present my ID which a photo was taken on an iPhone? Not sure why. I asked to book two breakfasts for the next morning at 7am, this was a deciding factor when I first made the reservation as my partner was leaving for work at 7:30am and I had seen online that breakfast was from 7am-9am which was ideal. I was told that this was not possible due to covid, and that the staff don’t like to come in that early?! But it states 7am still online and even in the rooms? We had to go and buy breakfast cereal and milk from the shop, however there was no fridge to put the milk in. I tried to put it in the sink in cold water, but the sink tap would only run hot water. I called and asked if we could have two bowls and spoons in the room, the bottom bowl was dirty inside. There was no hand towel nor floor mat, and the floor became dangerously slippery. Two towels were left on the bed, one had marks all over it, and when I pulled back the duvet there appeared to be two dirty shoe prints on the bottom sheet (towards the bottom corner). The room was stuffy when we entered, and my partner tried to open the windows- which are covered in condensation (right window) dust and cobwebs. The left window right latch will not open and the safety cord was just left dangling - assumed that this is the reason one of the window latches is locked? Chair is also wobbly and dangerous.

Disappointed with our stay, for the price the room was pretty dirty and had several issues. Upon entering reception I had to present my ID which a photo was taken on an iPhone? Not sure why. I asked to book two breakfasts for the next morning at 7am, this was a deciding factor when I first made the reservation as my partner was leaving for work at 7:30am and I had seen online that breakfast was from 7am-9am which was ideal. I was told that this was not possible due to covid, and that the staff don’t like to come in that early?! But it states 7am still online and even in the rooms? We had to go and buy breakfast cereal and milk from the shop, however there was no fridge to put the milk in. I tried to put it in the sink in cold water, but the sink tap would only run hot water. I called and asked if we could have two bowls and spoons in the room, the bottom bowl was dirty inside. There was no hand towel nor floor mat, and the floor became dangerously slippery. Two towels were left on the bed, one had marks all over it, and when I pulled back the duvet there appeared to be two dirty shoe prints on the bottom sheet (towards the bottom corner). The room was stuffy when we entered, and my partner tried to open the windows- which are covered in condensation (right window) dust and cobwebs. The left window right latch will not open and the safety cord was just left dangling - assumed that this is the reason one of the window latches is locked? Chair is also wobbly and dangerous.

Short walk or bus ride to all amenities, friendly staff, bad point no air conditioner when spend £360 you’d expect they’d have one, good thing I bought my portable chillmax air led was a life safer.

Short walk or bus ride to all amenities, friendly staff, bad point no air conditioner when spend £360 you’d expect they’d have one, good thing I bought my portable chillmax air led was a life safer.

Hotel was clean and looked nicely decorated. Room was a good size, bed was comfortable and had a good night’s sleep.

Hotel was clean and looked nicely decorated. Room was a good size, bed was comfortable and had a good night’s sleep.

After phoning to confirm why the money hadn’t been taking out by then ( they phoned not me) I had cancelled the room, an hour later they took the money out and I phoned and said why, the person I spoke to was rude and when I asked for my money back he said no, talk to Expedia and hung up

After phoning to confirm why the money hadn’t been taking out by then ( they phoned not me) I had cancelled the room, an hour later they took the money out and I phoned and said why, the person I spoke to was rude and when I asked for my money back he said no, talk to Expedia and hung up

This property was excellently presented, staff pleasant, only problem was noise from outside, it was too warm to sleep with the windows closed, but impossible with the windows open cos of road and people noise, would go again however was good value and beautifully presented.

This property was excellently presented, staff pleasant, only problem was noise from outside, it was too warm to sleep with the windows closed, but impossible with the windows open cos of road and people noise, would go again however was good value and beautifully presented.

Every thing was perfect . Great check in. Room was lovely great price

Every thing was perfect . Great check in. Room was lovely great price

Very convenient location, near the train station and the city center, spacious room,friendly staff. Recommended!!!

Very convenient location, near the train station and the city center, spacious room,friendly staff. Recommended!!!